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Reviews
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3 stars

Roberts Riverwalk

1000 River Place Drive, Detroit, MI 48207, United States
Detroit, MI
See location+1 313 259 9500
5,5
Fair
based on 1849 reviews
1 849 reviews
Provider
Provider for Roberts Riverwalk
Provider for Roberts Riverwalk
Provider for Roberts Riverwalk

Overview

Roberts Riverwalk Urban Resort Hotel provides a historic setting while in Detroit. It also features a limousine service, meeting rooms and a dry cleaning service.

The hotel provides rooms equipped with a hair dryer, plus all the essentials to ensure a comfortable stay.

Roberts Riverwalk Urban Resort Hotel is within a 30-minute walk of Renaissance Center Station. It is also within walking distance of Detroit International Riverfront and Dry Dock Complex.

5,5
Fair rating
Based on 1 849 verified guest reviews

Latest deals for Roberts Riverwalk

Tue 1/7
Wed 2/7

Amenities at Roberts Riverwalk

  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Free Wi-Fi
  • Meeting/Banquet facilities
  • Parking
  • Hairdryer
  • Disabled access
  • Pool

Dining

  • Restaurant
  • Bar/Lounge

Parking and transportation

  • Parking

Accessibility and suitability

  • Disabled access

Bathroom

  • Hairdryer

Services and conveniences

  • Meeting/Banquet facilities

Fitness

  • Fitness centre

Basics

  • Free Wi-Fi

Pool

  • Pool

Reviews of Roberts Riverwalk

5.5
Fair
1849 verified ratings
Wonderful
246
Very good
116
Good
250
Okay
188
Fair
263
Mediocre
227
Poor
559

Summary of reviews

Guests say
Guests appreciated the hotel's location, particularly its proximity to the riverwalk and downtown. However, many expressed dissatisfaction with the service, citing rude staff and long check-in times. Cleanliness was also a major concern, with reports of unclean rooms and bathrooms. Overall, while the hotel has potential due to its location, significant improvements are needed in service and maintenance.
AI-generated from customer reviews
Location9 out of 10
Cleanliness2 out of 10
Service1.5 out of 10
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All reviews

2.0
Poor
Anonymous, Dec 2020
Cons (-) Microvave in room before we started to eat, heat up the room it only got to 76 degrees the whole night had to take the floor heater from the guard at the desk and not have us wsit 30 mins outside before someone came to let us in and then another 30 mins before we got pur key.
3.4
Poor
Alvin, Sept 2019
Pros (+) I liked the location.
Cons (-) EVERYTHING! Parking lot filled with potholes, room service is lacking the service, air conditioning never worked. had to open the windows and my toom was filled with bugs. They tried to charge me $120 for a resort fee 2x.
2.8
Poor
Anonymous, Aug 2019
Pros (+) Nothing about this experience felt like a hotel.
Cons (-) It felt like a motel was taken over by aliens that were doing a horrible job of pretending to continue running the hotel.
2.2
Poor
Anonymous, Apr 2019
Pros (+) Nothing.
Cons (-) There was no hot water, cable picture on TV was fuzzy, room had strange smell, thin sheet instead of curtains covering bathroom window, heat would not work adequately, no hotel thick comforter instead thin 20.00 comforter like the ones Amazon sell not even down filled. Customer service terrible. Checked in early 7:30 was told room would be ready at 2:00 came back at 3:00 still had to wait until 4:...
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8.2
Very good
Anonymous, Sept 2018
Pros (+) Staff was great and very helpful and friendly
Cons (-) Carpets in room stained no biggie but I assume most ladies or wives wouldn’t like Bathroom was very nice and clean beds comfortable and clean Overall perfect price for an over night stay Security was great No concerns about my car over night Was a nice night kept the windows open for a nice breeze
4.0
Mediocre
Jon, Apr 2018
Cons (-) Poor customer service. Did not provide the service we requested and paid for. We paid for a roll away bed and they did not have one at first, but then said they did but it took over an hour late at night to get it. Very disappointing.
6.8
Okay
Anonymous, Mar 2018
Pros (+) I liked the location (river front). Staff very friendly.
Cons (-) I did not like the fact that shower water temp was warm (at best). I had to wait for it to get to a temp that I could basically spray myself off. I am not sure what it would take to fix, but if it wasn’t for that, I would have given a much better review. I will not be staying here again just for that reason alone.
6.5
Okay
Anonymous, Oct 2017
Pros (+) The views and proximity to the water
Cons (-) Restaurant was closed for the entire stay, room was not ready at time stated, and cable channels were fuzzy. My stay was ok other than these things.
2.0
Poor
Anonymous, Feb 2017
Pros (+) Room was clean
Cons (-) I reserved a riverfront room and I received a room on the parking lot. Service at desk was painfully slow to check in.
7.4
Good
Anonymous, Jan 2017
Pros (+) Neat historical building, nice view and location on the riverwalk.
Cons (-) Staff was a little quiet, tried answering when asked but almost had to draw things out of them. Felt like I was imposing a little bit.

Location

1000 River Place Drive, Detroit, MI 48207

What's nearby

  • Dry Dock Complex1 km
  • Detroit International Riverfront1.2 km
  • Greektown Casino2.2 km
  • Renaissance Center2.2 km
  • Monroe Avenue Commercial Buildings2.5 km
  • Philip A. Hart Plaza2.5 km
  • Ford Field2.6 km
  • Comerica Park2.9 km
  • Cobo Center2.9 km
  • Fox Theatre3 km
  • Belle Isle Park3.5 km
  • MGM Grand Detroit Casino3.6 km

Policies

Check-in/Check-out

Check in anytime after 16:00, check out anytime before 11:30

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.

When to book a room at Roberts Riverwalk

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Roberts Riverwalk

  • Where is Roberts Riverwalk located?

    Roberts Riverwalk is located at 1000 River Place Drive in Rivertown/Warehouse District, 3 km from the centre of Detroit. Dry Dock Complex is the closest landmark to Roberts Riverwalk.

  • When is check-in time and check-out time at Roberts Riverwalk?

    Check-in time is 16:00 and check-out time is 11:30 at Roberts Riverwalk.

  • Does Roberts Riverwalk offer free Wi-Fi?

    Yes, Roberts Riverwalk offers free Wi-Fi.

  • How far is Roberts Riverwalk from the airport?

    Roberts Riverwalk is 8,5 km from Windsor.

  • Does Roberts Riverwalk have a pool?

    Yes, Roberts Riverwalk has a pool on-site.

  • How does KAYAK find such great Roberts Riverwalk hotel deals?

    KAYAK scours the web for all room deals available at Roberts Riverwalk in Detroit and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Roberts Riverwalk and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Roberts Riverwalk.

See more FAQs

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Good to know

Value for money

6,0

Distance to city centre

3,0 km

Nearest airport

Detroit Metropolitan Wayne County

Distance to airport

30,4 km

Everything you need to know for your stay in Detroit

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