|"Great staff always ready to help."||(in 32 reviews)|
|""Room was clean, great shower!""||(in 31 reviews)|
|"Beautiful hotel - very large."||(in 34 reviews)|
|"Nothing very bad customer service."||(in 6 reviews)|
|"Hotel was very dirty!"||(in 35 reviews)|
|""Outdated, poorly kept, bugs.""||(in 3 reviews)|
|room was clean||in 146 reviews|
|beautiful hotel||in 114 reviews|
|staff is friendly||in 84 reviews|
|front desk||in 48 reviews|
|beautiful lobby||in 45 reviews|
|pool area||in 42 reviews|
|ice machine||in 33 reviews|
|coffee shop||in 27 reviews|
|wall paper||in 26 reviews|
|bed was comfortable||in 20 reviews|
|five star||in 20 reviews|
|dearborn||in 15 reviews|
|second year||in 11 reviews|
|poor customer service||in 10 reviews|
|ghost town||in 8 reviews|
|years ago||in 6 reviews|
|lemon water||in 5 reviews|
|needs renovations||in 5 reviews|
|room was dirty||in 5 reviews|
|non working||in 3 reviews|
Fair price, quiet room, clean bed, convenient location to airport/downtown.
Hotel needs minor maintenance/repair.
Needs renovations. Wi-fi was terrible. Could not get on the system. The rooms were decent, but lacked outlets near the bed for charging electronics. Generally clean and pet friendly!
Dance competition- -long waits for the elevators!
The overall look of the hotel is great. It has a glossy exterior and the lobby could be awesome.
Not clean. Poorly kept up, some very outdated amenities and rooms. Carpet ripped and dirty in many areas. Broken shower head in our room. Pool was freezing and worn...in need of refurbishing. Nice hotel, just needs a lot of work to make it great.
Location and free parking
It took 40 minutes once we arrived at 11:20 P.M. to check in with only one person checking guests in. The was approximately 25 people behind us in line. Unfortunate that the hotel was so short staffed.
Terrible Customer Service
Overall, the hotel is fine. It would go a long way to get some updates and better service persons and management. Training is needed here. Hardly a 3 star hotel, getting by on its previous prestige. For those unaware of the prior details, it probably is a bargain and seems quite nice.
Spent 40 minutes waiting to check-in. One person working desk with 20 customers in line. Second woman eventually showed up and helped. Woman who appeared to be management was present, but instead of helping with the long line of waiting guests, decided that it was more important to count the cash in the drawer than to help the tired folks waiting in a long, slow moving line. Small details like the outdated / worn carpet in the halls, stained carpet by the ice machine, peeled back covering on the elevator controls in the center of the floor...this all gets overlooked with good customer service. Poor customer service makes this stand out in my mind.
poor air conditon, soft bed, frowned constantly by
nothing - had wedding there 25 years ago so wanted to go there on the anniversary - very bad experience. the hotel should be shut down in current state
no a/c maintence came as that the way all room are, soft and poor bed ,old creaky fixture in bathroom, rude staff and were frowned upon because we made reservation via 'third party. Shameful experience for our 25th anniversary. kayak
Close to attractions, friendly staff, nice place.
Pool was not open during my stay.
This was the best hotel in the area forty years ag
And it is maintained exceptionally well. It is the best value in the area. Great launching platform for the Henry Ford Museum.
LOVED the front desk staff!
Front desk staff, hot tub/pool, beautiful hotel
Rooms need serious updating and cleaning. The restaurant staff seemed to ignore us during breakfast and catered to the people who didn't look like us. We had to ask for everything...juice, menu, etc. While it was simply offered to others.
All the staff was very friendly. It was very nice lobby area. The view was ok. Loved that they had exercise equipment over looking the pool so i could workout and watch my kids swim at the same time.
The pool is not located in a good spot. You have to walk through the lobby past every one to get there. It would be nice if there was a more private way to get there.
Very nice, comfortable
Wonderful staff. Nice large room. We only stayed for one night. Great service, would book again.
based on 179 reviews
Policies vary by room type and provider.
Edward Hotel and Convention Center is located at 600 Town Center Drive, 3,6 km from the centre of Dearborn. Ford World Headquarters is the closest landmark to Edward Hotel and Convention Center.
Check-in time is 16:00 and check-out time is 11:00 at Edward Hotel and Convention Center.
Yes, Edward Hotel and Convention Center offers free Wi-Fi.
Yes, Edward Hotel and Convention Center offers free parking.
No, Edward Hotel and Convention Center does not offer free airport shuttle service.
Edward Hotel and Convention Center is 14,9 km from Detroit Metropolitan Wayne County.
No, Edward Hotel and Convention Center does not have a pool on-site.