Oyo Hotel Dallas Love Field

I liked the room- the beds, the main space. I heard I was in the renovated area.

The room was not ready at the time I arrived to check in (not clean on time). The bathroom has stains. I really do not like the staff/management. Please (!!!) do not pay a "$25 refundable deposit" because the front desk will ask you for it without it ever being on their website and they will not return it to you. I fell for it but please do not pay that extra $25 deposit! If you do, they will lie to you and say that your refund is on its way. If you do come, just don't pay that "deposit" and come with a friend.

what I did like was the fact the motel was 15 minutes from the airport which was very convenient.

the advertising was not true to what we seen when we actually checked in. the initial room I got, smelled like smoke, and we ended up checking into another room the second room was better, it smelled fresher however, the bathroom had someone's razor at the top of the shower after we told the clerk to do a thorough walkthrough before us checking in.

People selling drugs out of this hotel. Dangerous and unsafe. The place was filthy and awful

Everything

I forgot my $400 watch and they claim to not found it in room

Nothing

This whole thing turned into a nightmare for us. We tried to patiently resolve the situation for 3 hours. There Is False Advertisement on both ends. I received an Email from the internet site about our room being reserved for 2 Queen beds and the unfortunate address in Lovefield, TX. When we first got to OYO we checked in, put our stuff in the room and went to Six Flags. When we came back we kept trying to resolve the issue of the beds being double and Not Queen. The hotel staff said they've never had two Queen beds in a room. Staff on the .com end blamed everything on the hotel. The hotel staff blamed everything on ....com. After 3 hours of grueling standing in the lobby of this place, we noticed very dangerous people coming in and out, and drug activity outside. Again...we took pictures. We were not safe there, on top of everything else. They agreed to give us a bigger bed and to put a mattress on the floor. As we walked in that room, we took pictures, it was Infested with Roaches. It took letting them know they'll be hearing from our lawyer and I'm definitely letting everyone know of the Very poor customer service on both ends, for them to give us our money back. Therefore taking every penny we had to get to another hotel at about 1 AM. I definitely would Not recommend OYO hotel to anyone.