Sheraton Sand Key Resort

The staff were very welcoming and went above and beyond with respect to service levels.

This hotel came recommended from family friends in Toronto. They have stayed at your hotel every year for a number of years every summer, they raved about the location, the cleanliness, the beach and your service standards. Unfortunately, due to heavy rainfall before our arrival, the beach and volleyball courts were washed out. This was particularly disappointing as we left Orlando to spend the last leg of our holiday on your white sandy beaches. My daughter, is a competitive beach player and she too was upset that the courts were not available for her to practice and play on. In an effort to dry the courts, machines were running all day that were load and clearly disruptive for your guests. I tried not to let it impact our vacation as family time is so precious, so we made the most of it. One evening, we stopped at the front desk to ask for a restaurant recommendation and saw a note from Upper management that welcomed its guests to use the pool and facilities at its sister hotel across the street, excellent business move in my opinion. My family took advantage of this and spent the remainder of our holiday there. In fact, I tried to convince my husband to switch over to this hotel. We were extremely pleased with the Marriott, the pool, the staff, the food, etc. In fact, we met friends from Toronto at the pool one day who raved about the Marriott. In the future, we will choose this hotel despite the lack of beach. Our room at the Sheraton was dark and dated, the comfort of the beds was not great and our neighbours made it very difficult to get a good nights sleep, again all beyond your control I don't usually take the time to be write comments but I felt that your management team cares about its Guests and their experience. I myself am in the service business, I own a restaurant in Toronto, I know how important feedback both good and not so good is in the effort to continuously improve. Thank you Olga Kiriakou Stayed August 2019

Doesn't look like pictures online don't get fooled by it. Beach is a long walk from hotel and you have to cross a swamp to get there. It makes clearwater beach look like any other beach even water was dirty there. I decided to cancel all my nights and went 5 mins from there to the Hilton Resort and omg it was bechfront right on the beach and boardwalk!!!!! Also, it change my expectations of clearwater beach I loved it!!!! Water was as blue as it could be! I loved it! Sheraton is just a disgrace to clearwater beach