Pros: Yes, the staff were great and made the process seamlessCons: Cant think of anything off hand. Thanx
4.8 OkayFeb 4 2020
Pros: Vehicle was giving us mechanical issuesCons: The car could have been in better mechanical condition
9.6 ExcellentSep 26 2019
Pros: Kelly was awesome...made everything quick and easy!
10.0 ExcellentJun 17 2019
Pros: We got an upgrade when we arrived. It was FANTASTIC. The car ride very nice and the pick up/paying process was very simple. Thank you guys so much!Cons: The only downfall was it was hard to find the pick-up/drop-off section in the Yuma Airport.
6.8 GoodFeb 18 2019
Pros: Guy at pick-up was wonderful, gal at drop off was fine but very confusing where to park and where to go, terrible signage. Drop off was hand over your key, nobody checked car, nobody checked gas, no receipt, it will come in email; it did NOT yet. I wasted time taking pictures of car just in case.Cons: Drop off was San Diego, non-airport, to get cheap price. Turned out "San Diego" was actually Tijuana airport, 35 minute drive from San Diego. Direct price was $101, but middle man price you pay commissions on was $51?? That's stupid. Direct/counter price should at least match best online price.
8.0 ExcellentDec 31 2017
8.4 ExcellentJun 22 2017
Kelly is AWESOMEPros: Fast and friendly serviceCons: Car was uncomfortable and brake pedal was to high
2.0 MediocreMar 31 2017
Pros: The carCons: Being told that I could drop the car off at the airport in Palm Springs CA, instead of the location on the invoice. Because of this they charged my with a drop off fee. I was not very happy. Will never rent from Avis
8.8 ExcellentNov 23 2016
Pros: Good pickup cute carCons: little crouded back seat was ok as i am small
Pros: Easy pickup, car was amazing, staff was helpful.
10.0 ExcellentFeb 17 2020
Pros: The staff was friendly and helpful. Drop off was very easy.Cons: No issues.
4.4 OkayMay 16 2017
Cons: They sold extras to my husband without explaining it was extra charge and had him sign knowingly charging him more than double the actual cost of car rental. Felt like we were taken for a ride.
6.0 GoodApr 18 2017
Pros: Ease of reservation from kayak.Cons: Only two cars to choose from, slow service, car wasn't filled with gas.
10.0 ExcellentFeb 2 2017
Chevy Sonic RentalPros: Bright Red easy-to-drive car. Excellent gas mileage. Customer Service was superb!Cons: N/A
2.0 MediocreJan 31 2017
Worst wait times/left with no carPros: NothingCons: When we got their, there were about 5 people waiting for their vehicle. After waiting 20mins to be helped, we were told they did NOT have any cars available yet and their were all those people waiting aswell. We were told we needed to wait an additional 45mins to get a car in and have it washed. We were not able to wait all that time so we just left with no car. Very frustrating experience!
10.0 ExcellentJan 16 2017
Good valuePros: Good value for my money, roomy and handled well.....
10.0 ExcellentJan 14 2017
Pros: Great service
9.6 ExcellentDec 22 2016
Pros: Toyota was very nice and comfortable.Cons: A little bit small but served its purpose
10.0 ExcellentNov 15 2016
Pros: Customer service was outstanding, Maria went above and beyond expecting, I know getting people helped in the rental car business must be very hectic. I came in at the end of her work day.You would have thought I was her first customer of the day, she was so pleasant. She is an asset to enterprise. Unfortunately these days customer service at most places is severely lacking, not with Maria though. You have a new customer for life.
Cons: Excellent from start to finish. The way it should be and used to be. Even their associate was a treat, wish I could recall her name, she was awesome! Did my part and Hertz did theirs. Would gladly recommend.
2.0 MediocreSep 26 2020
Pros: There was no available vehicleCons: There was no available vehicle
2.0 MediocreSep 14 2020
Cons: Would have liked to know that my reservation was cancelled at LEAST a week before my trip as opposed to the LITERAL DAY BEFORE. Screwed the whole trip so thanks for that.
2.0 MediocreSep 8 2020
Cons: I booked the rental and when I got to the rental place I was told that they were sold out and I was still charged for the insurance
2.0 MediocreJul 14 2020
Pros: $100 for some hair on the seat
4.0 OkayJul 4 2020
Pros: Staff was friendlyCons: There were NO cars available even when there were cars listed as available on the website. Paid for the insurance and didn't even rent a car. Ended up taking my own vehicle out f town and just hoping for the best
10.0 ExcellentSep 8 2019
Pros: Extremely happy and helpful with any questions wife and I had!Cons: Excellent and easy service! We have no complaints!
8.0 ExcellentJan 1 2019
Pros: Did their job OK. More through then some others and less friendly then some others.Cons: No issues! Price too high! But seemed to be the only one available for my circumstance.