West Memphis car hire reviews and directory
Alamo![Alamo]()
Best rated
8.5 Excellent (169 reviews)
1 location in West Memphis
Alamo
Locations in West Memphis
2495 Winchester Rd+1 844 370 9801
| Monday | 07:00 - 22:00 |
| Tuesday | 07:00 - 22:00 |
| Wednesday | 07:00 - 22:00 |
| Thursday | 07:00 - 22:00 |
| Friday | 07:00 - 22:00 |
| Saturday | 07:00 - 22:00 |
| Sunday | 07:00 - 22:00 |
10.0 ExcellentOct 30 2020
Pros: Very Clean And Very Up To Date Meaning New Vehicle And Very Safe .Cons: All good Very nice
8.0 ExcellentAug 23 2020
Pros: Yes. They were backed up but accommodated as quickly as they couldCons: Be better about mask useage. Both wearing them and wearing them properly.
10.0 ExcellentAug 20 2020
Pros: Staff at pick up and at drop were very helpful.Cons: Nothing.
6.8 GoodAug 9 2020
Pros: Easy drop off, alamo on the phone was super helpfulCons: Customer service at Memphis Airport Alamo was horrendous on pick up day. Rude agents, unable to answer simple questions. No one wearing masks. Instead of being helpful or understanding, they were rude and demeaning.
9.6 ExcellentAug 3 2020
Pros: Staff could use more training...got distracted during my transaction by another staff member talking about personal business in front of customer found to be very rude to the consumerCons: Other than comment about the staff everything else was perfect
2.0 MediocreJul 27 2020
Pros: Nothing.Cons: Our flight landed after the location at the airport closed. We though that since we had done online check in we would still be able to pick up our car. We were wrong. When we arrived there was no car for us, no one at the counter who could help us, and even if there had been a car all of the exits were blocked so we wouldn't have been able to get out. We had to call several numbers and wait on hold for over half an hour before getting in touch with the national line. We were told there was nothing they could do for us until the location opened the next day but they would be able to cancel our reservation. The area we were visiting doesn't have other reliable means of transportation so we were stuck in the airport for over 2 hours just trying to find a way to get where we needed to go. They should at least have offered us an Uber/taxi credit but they said they could nothing to help us. We weren't the only travelers in this situation. There were two other individuals on our flight who had booked rentals from Alamo that were also stuck without a car, late at night, stranded at the airport.
9.2 ExcellentJul 27 2020
Cons: Drivers door panel/window appeared to be a little dirty, it was late and I just needed to get going. But it appeared that these areas were not wiped down after the last use.
5.6 OkayJul 25 2020
Pros: Staff was friendly and helpful.Cons: Many parts of the interior were dirty and it REEKED of marijuana.
7.6 GoodJul 7 2020
Pros: staff was helpful drop off was easyCons: Little on the expensive side...
4.4 OkayJul 1 2020
Pros: Getting rid of the car was easy. Pull up get out and walk away.Cons: Picking up the car was a nightmare. Long line. Not enough people working. The few that were there weren't interested in working. Zero concept of customer service.
Avis![Avis]()
7.7 Good (21 reviews)
2 locations in West Memphis
Avis
Locations in West Memphis
1264 East Shelby Drive+1 901 398 1167
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
224 Madison Avenue+1 901 527 1138
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
10.0 ExcellentJun 30 2020
Pros: Very fast service and was give a couple of different optionsCons: Nothing
10.0 ExcellentDec 14 2019
Cons: Drop and pick up from hotel
4.8 OkayOct 11 2019
Pros: Pick up was awful. We had to wait over 2hrs to get a car even though we confirmed it the previous day with the local agent. Drop of was fine.Cons: You need to have more cars on the lot or better ways to obtain one if they are not turned in on time which was the case in our instance. We were not offered a reduced rate or anything for our inconvenience. It was an awful experience!
8.0 ExcellentMar 25 2019
Pros: The staff were polite and friendly.Cons: Car smelled a little, but not too offensive. Nicer model than we expected!
2.0 MediocreAug 15 2018
None of the CSR were on the same accord.Pros: NothingCons: Being lied to and not being able to rent the car.
3.6 MediocreJun 17 2018
disappointmentPros: clerk friendly, car selection goodCons: store refused to accept my debit card.... never got rental approved....
9.6 ExcellentJun 15 2017
2017 Jeep RenegadePros: Whole process was smooth and inexpensive compared to other companies.Cons: Jeep was cleaned last minute, so it wasn't up to par.
2.0 MediocreApr 14 2017
I did NOT get the price quoted by KAYAK.Cons: Quote = $59 PRICE CHARGED = $131 Enough said. No more KAYAK reservations for me.
8.4 ExcellentNov 28 2016
Avis/Kayak lost the reservationCons: Avis had sold out of cars, but had my reservation code allocated to another person. Only after 90 minutes did we rent from Payless next door, and still get an Avis car. Avis was unable to resolve the situation as nobody could figure out how to bypass the computer system to give us a car. The reservation code had my email and info, but was given to another driver. Yet, they couldn't give me a car. Mindless drones that were not empowered to make a decision for a customer.
2.0 MediocreOct 18 2015
KAYAK and AVIS drop the ball.Cons: We reserved a mini van around 10 days prior to pickup. We received a phone call the day before asking if we had to have a mini van, if we would want a Ford Explorer instead. I said "no", we needed a minivan. We arrived at 8:30 the next morning, to start our family vacation by renting the minivan, and there was no minivan. The Avis employee said that there had been a glitch on KAYAK and on AVIS website that quoted a lower price on the minivans, therefore causing them all to be rented. There was no minivan there, even though they called me the night before asking me if I wanted something different, and I told them no. They again asked if I wanted an Explorer, and I told them "no" again. They didn't even have an Explorer on site to rent. After waiting for 20 minutes, nothing happened. No minivan, no Explorer, nothing. I called ENTERPRISE and reserved an minivan over the phone, which was DOUBLE the rate that KAYAK/AVIS quoted me, but it was available immediately. I still have received no explanation from KAYAK or AVIS. Probably wont use either of these companies again.
Hertz![Hertz]()
7 Good (4 reviews)
1 location in West Memphis
Hertz
Locations in West Memphis
255 North Main Street+1 901 522 8954
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 12:00 |
10.0 ExcellentApr 16 2019
Pros: Easy pick-up and drop-off at a convenient location downtown of Memphis
3.2 MediocreJun 19 2017
Pros: The second van was a new model.Cons: The lie they tell about having what you reserved when paying in advance. The rudeness of the staff. The wait time for picking up our vehicle and the hassle dropping it off. They dont have a problem taking our money. The amount of money that customers pay they should have excellent customer service. We keeping them employed. I paid 500 dollars for nothing but hassle.
Budget![Budget]()
5.8 Okay (19 reviews)
2 locations in West Memphis
Budget
Locations in West Memphis
2842 Poplar Avenue+1 901 969 0956
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 18:00 |
2921 Airways Blvd+1 901 590 0637
| Monday | 09:00 - 12:00 |
| Thursday | 09:00 - 12:00 |
| Friday | 09:00 - 12:00 |
8.0 ExcellentDec 28 2020
Pros: I appreciated that I got the vehicle I requested.Cons: My truck had no tags on it. My pickup was for 4 pm, but I vwas told that I would have to either go to the airport in the truck with no tags or wait until someone from the airport could bring it. I couldn't believe they asked me to drive a truck with no tags. Eventually some tags were put on the truck and I was on my way.
6.0 GoodJul 21 2020
Pros: My vehicle was in the shop so needed a last minute vehicle. It was a good size. After cleaning it we were able to use for exactly what was needed a short vacation.Cons: The car was very dirty, it wasn’t vacuumed. I had to dis infect it when I got it home. The windshield was cracked and drips of drinks and what not on the doors and seats. For having to pay $65 per day it was pretty gross.
2.0 MediocreOct 14 2019
Pros: Staff were as nice as possible, but...Cons: They didn’t have a car for us, despite the reservation and sending us all over town to find one. It was horrible!
6.8 GoodAug 20 2019
Pros: Drop off was super easy. Staff on the pick-up was rude.Cons: Better staffing on Friday afternoon.
4.0 OkaySep 17 2018
on time pick up?Pros: The van was nice enough.Cons: We were scheduled to pick up around 8am. The van wasn't there until after 11am. Then it wasn't clean - granted we told them we were in a hurry and not to worry about cleaning it (seeing as pick up was 3hrs late). Customer service at the pickup location was ridiculously slow and they were unaware folks could be in a hurry.
2.0 MediocreMay 21 2018
BAD experience - Reservation & Confirmation but NO VEHICLE!!Pros: NothingCons: On 5/08/18, I made an online reservation to rent a large SUV for 5/12/18 to 5/19/18. I received a confirmation number for said vehicle. I was renting a larger car for a road trip vacation to the Gulf Coast. I went to pick up the large SUV the day before we were leaving. When I spoke with the agent at the counter, she said they did not rent large SUVs at that location. She also said they only rent large SUVs at the airport location. She checked and they didn't have any available. The agent didn't even attempt to do anything to assist me. She didn't offer any other vehicle nor did she attempt to contact other locations for an acceptable alternative. WHAT?!?! Then why did their online system allow me to select and make a reservation for that type of vehicle?? My wife had suggested that I call the location right after I made the reservation to verify. I called several times on 5/08/18, going through telephone menu hell, selecting all the correct options to get to speak to someone at the specific location. I NEVER got a human being on the phone! The telephone menu kept sending me around in circles!! WOW! What poor customer service! I will never rent or attempt to rent another vehicle from Budget again!
2.0 MediocreMar 23 2018
“Good luck finding something else”Pros: Reservation for 1200; I work as a medic & had a horrible last call that held me over. Called number listed and spoke with Leah who said I could come in at 1500, no problem. Get to store and am rudely dismissed by being told, “well, they lied to you,” chased by laughter. Had to take a gas-guzzler that hadn’t been cleaned (sand, shells, food everywhere throughout back I ended up having to clean). Taunted the entire time by Ernest, my CSR, because “you gettin’ a car. I don’t know what you mad about. Enterprise closed; good luck getting something else...welcome to Budget Memphis.” After I defined what the word empathy meant and suggested that he, a representative of the company, should show some by way of at least a robotic apology, he laughed and refused.Cons: Everything save the two ladies working when I returned the vehicle; they were lovely.
4.4 OkayFeb 25 2018
Cons: The pickup was slow. It was a one woman operation. I even had to wait for her to wash the car. Upon returning the car to a different location, I was accused of causing three tiny pebble sized dings in the windshield, that I did not cause. I won't intentionally rent from Budget again.
10.0 ExcellentMay 8 2017
Just fine...Pros: Everyone
8.4 ExcellentNov 28 2016
Friendly WaitPros: Car was clean and new. Clerk was very nice.Cons: No cars at facility at pickup time.
Enterprise![Enterprise]()
5.7 Okay (17 reviews)
4 locations in West Memphis
Enterprise
Locations in West Memphis
1105 Ingram Blvd+1 870 733 9320
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |
1885 E Brooks Rd+1 901 345 8588
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |
2948 Poplar Ave+1 901 323 2977
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 00:00 - 00:00 |
| Sunday | 00:00 - 00:00 |
426 Union Ave+1 901 525 8588
| Monday | 07:30 - 18:00 |
| Tuesday | 07:30 - 18:00 |
| Wednesday | 07:30 - 18:00 |
| Thursday | 07:30 - 18:00 |
| Friday | 07:30 - 18:00 |
| Saturday | 09:00 - 12:00 |
| Sunday | 00:00 - 00:00 |
2.0 MediocreDec 3 2020
Cons: Not going through enterprise or local offices. I’ll stick with the airport from now on and never ever use enterprise.
4.0 OkayNov 11 2018
Unfriendly business practices, friendly staffPros: Friendly and helpful staff.Cons: Location does not offer shuttle service from the airport. You must procure your own, at your expense, and they refuse to reimburse. This seems to be a regional corporate decision to not drive business away from the onsite airport offered services, however based on my experience those seem to regularly be overbooked, forcing you to pay for a cab or uber. Absolutely ridiculous. In addition, the car was filthy and reeked of marijuana, which the staff noted before we took the car. We had to buy air fresheners to mask the odor.
2.0 MediocreSep 4 2018
Cons: The location of the pick up was away from the airport and I was instructed to get an Uber? Once I arrived at the location i was told that they are closed on Monday and would have to pay a $100.00 fee to drop the car off at the airport. I had to schedule with another car company to have transportation not to mention the time and money I lost for an item I had planned for in advance.
2.0 MediocreMay 31 2017
Wrong locationPros: NothingCons: I had requested a rental at the airport. Went to the airport desk and was told I was at the wrong location. I asked if I could rent at this location and was told they didn't rent to walk ups. I could not get reception on my cell phone to call enterprise to make a new reservation. The lady behind The desk did not wish to assist me. So we rented from another company at the airport.
2.0 MediocreApr 10 2017
It would have been good ...Pros: the vehicle was nice and comfortable. The people wasn't too friendlyCons: Okay, my insurance rented me a vehicle there because mine was totaled. I wind up paying for the last week with my debit card. I turned the vehicle in on time with no problems or issues. I go back to rent again a day later and Enterprise ran me thru so problem because I didn't have a bill to show them. They would not let me rent again. I think that was rather petty and I think racism had a part to play in this too. My bank account was still good and I was using the bank issued debit card so why run me thru all of the red-tape ...
10.0 ExcellentMar 23 2017
Pros: The customer service was excellent. The young ladies mannerisms were beyond my expectations. I am very thankful for that.
8.0 ExcellentFeb 9 2017
Cons: Despite reservations, the cars are not ready at that time.
10.0 ExcellentDec 7 2016
very smooth service - thank youPros: courteous and efficient service
3.6 MediocreNov 16 2016
cost not clearly statedCons: you price said $150 and I was charged almost double. The car's key did not work and they wanted to charge me to change cars, The windows were filthy. Won't be using Kayak
4.8 OkayNov 12 2016
Pros: LocationCons: I was not aware I needed my insurance card. It was not required at other car rentals. It took time to contact my insurance company to get the information. The biggest issue was the car was not cleaned. There were food crumbs all over the dash and console, windows dirty, etc. THE SMOKE SMELL WAS TERRIBLE.When I brought it back 5 days later it still stank.
230 travellers who hired a car in West Memphis gave the car agency they used an average rating of 8,0
Car hire locations in or near West Memphis
When to book a car hire in West Memphis
Average daily price per month
Car hire prices as pick-up date approaches
FAQs about hiring a car in West Memphis
The average price of fuel in West Memphis is R160,39 per litre over the past 30 days. Filling up a tank of fuel costs between R1 925 and R2 566, depending on the car size.
Supplier choice (Class Special Car or similar) is the most frequently booked car hire type in West Memphis.
Take a look at our extensive car hire location map to find the best car hire deals near you.
A Supplier choice car hire in West Memphis costs R506 per day, on average.