8.0 ExcellentDec 28 2020
Pros: I appreciated that I got the vehicle I requested.Cons: My truck had no tags on it. My pickup was for 4 pm, but I vwas told that I would have to either go to the airport in the truck with no tags or wait until someone from the airport could bring it. I couldn't believe they asked me to drive a truck with no tags. Eventually some tags were put on the truck and I was on my way.
6.0 GoodJul 21 2020
Pros: My vehicle was in the shop so needed a last minute vehicle. It was a good size. After cleaning it we were able to use for exactly what was needed a short vacation.Cons: The car was very dirty, it wasn’t vacuumed. I had to dis infect it when I got it home. The windshield was cracked and drips of drinks and what not on the doors and seats. For having to pay $65 per day it was pretty gross.
2.0 MediocreOct 14 2019
Pros: Staff were as nice as possible, but...Cons: They didn’t have a car for us, despite the reservation and sending us all over town to find one. It was horrible!
6.8 GoodAug 20 2019
Pros: Drop off was super easy. Staff on the pick-up was rude.Cons: Better staffing on Friday afternoon.
4.0 OkaySep 17 2018
on time pick up?Pros: The van was nice enough.Cons: We were scheduled to pick up around 8am. The van wasn't there until after 11am. Then it wasn't clean - granted we told them we were in a hurry and not to worry about cleaning it (seeing as pick up was 3hrs late). Customer service at the pickup location was ridiculously slow and they were unaware folks could be in a hurry.
2.0 MediocreMay 21 2018
BAD experience - Reservation & Confirmation but NO VEHICLE!!Pros: NothingCons: On 5/08/18, I made an online reservation to rent a large SUV for 5/12/18 to 5/19/18. I received a confirmation number for said vehicle. I was renting a larger car for a road trip vacation to the Gulf Coast. I went to pick up the large SUV the day before we were leaving. When I spoke with the agent at the counter, she said they did not rent large SUVs at that location. She also said they only rent large SUVs at the airport location. She checked and they didn't have any available. The agent didn't even attempt to do anything to assist me. She didn't offer any other vehicle nor did she attempt to contact other locations for an acceptable alternative. WHAT?!?! Then why did their online system allow me to select and make a reservation for that type of vehicle?? My wife had suggested that I call the location right after I made the reservation to verify. I called several times on 5/08/18, going through telephone menu hell, selecting all the correct options to get to speak to someone at the specific location. I NEVER got a human being on the phone! The telephone menu kept sending me around in circles!! WOW! What poor customer service! I will never rent or attempt to rent another vehicle from Budget again!
2.0 MediocreMar 23 2018
“Good luck finding something else”Pros: Reservation for 1200; I work as a medic & had a horrible last call that held me over. Called number listed and spoke with Leah who said I could come in at 1500, no problem. Get to store and am rudely dismissed by being told, “well, they lied to you,” chased by laughter. Had to take a gas-guzzler that hadn’t been cleaned (sand, shells, food everywhere throughout back I ended up having to clean). Taunted the entire time by Ernest, my CSR, because “you gettin’ a car. I don’t know what you mad about. Enterprise closed; good luck getting something else...welcome to Budget Memphis.” After I defined what the word empathy meant and suggested that he, a representative of the company, should show some by way of at least a robotic apology, he laughed and refused.Cons: Everything save the two ladies working when I returned the vehicle; they were lovely.
4.4 OkayFeb 25 2018
Cons: The pickup was slow. It was a one woman operation. I even had to wait for her to wash the car. Upon returning the car to a different location, I was accused of causing three tiny pebble sized dings in the windshield, that I did not cause. I won't intentionally rent from Budget again.
10.0 ExcellentMay 8 2017
Just fine...Pros: Everyone
8.4 ExcellentNov 28 2016
Friendly WaitPros: Car was clean and new. Clerk was very nice.Cons: No cars at facility at pickup time.