Pick-up location | Walla Walla |
---|---|
Hire locations | 6 |
Airport locations | 5 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
6,0
Good
44 reviewsCleanliness
7.3
Comfort
6.8
Pick-up/Drop-off
7.1
Value for money
6.4
2 locations in Walla Walla
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Reviews
10,0 Excellent
May 2021
Pros:
Easy, fast check in. New car, very clean.2,0 Mediocre
Apr 2021
Pros:
Staff was excellent and car was cleanCons:
Car was a piece of garbage and we were worried we would make it to our destination10,0 Excellent
Apr 2021
Pros:
The woman was awesome.Cons:
It could have been $1 for the rental.2,0 Mediocre
Dec 2020
Pros:
Drop off was terrible. 24 hours after drop off they still haven't closed the reservation and sent my receipt. I called literally 10 times yesterday and got the run around. I'm going to have to contact my credit card and dispute the charge until I hear from them because I'm sure they're going to try to charge me for an extra day.6,8 Good
Sep 2020
Cons:
The car was dusty on the outside. There were stains on the ceiling of the car.10,0 Excellent
Dec 2019
Cons:
Nothing, it was excellentEnterprise
8,6
Excellent
13 reviewsCleanliness
9.3
Comfort
8.6
Pick-up/Drop-off
8.0
Value for money
8.6
3 locations in Walla Walla
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8,0 Excellent
Jan 2021
Pros:
great service10,0 Excellent
Aug 2019
Pros:
Great friendly helpful staff10,0 Excellent
May 2017
Pros:
Service4,8 Okay
Apr 2017
Pros:
The people who work at your location on 24th st were very patient with me and almost made up for what I believe is an illegal bait and switch scheme.Cons:
I put in my pickup location on kayak as PSC, which is the Pasco Wa airport. I arrive at the pasco airport enterprise counter only to find out that I booked my reservation for the enterprise location 1.5 miles away (even though i put the airport in as my pickup location), and that their policy doesn't allow them shuttle people in between ocations. My options were to pay for a cab to enterprise, or pay more money for a worse vehicle than what i booked because the full size vehicles were out of stock at the airport. Convenient hey, how i put in the airport code where i want to pick it up and then get told my only options are to pay more money than what I booked. I walked to the other location, in my suit, after a flight. It was a short flight, but that doesn't make it any more comfortable for a 6'6" person. I will only be booking car rentals with enterprise and kayak in emergencies from now on because I believe they both lack integrity and don't care about the consumer.8,0 Excellent
Oct 2021
10,0 Excellent
Jun 2021
Pros:
Attentive, helpful, and excellent customer service.8,0 Excellent
Jan 2021
Pros:
great service10,0 Excellent
Aug 2019
Pros:
Great friendly helpful staff10,0 Excellent
May 2017
Pros:
Service4,8 Okay
Apr 2017
Pros:
The people who work at your location on 24th st were very patient with me and almost made up for what I believe is an illegal bait and switch scheme.Cons:
I put in my pickup location on kayak as PSC, which is the Pasco Wa airport. I arrive at the pasco airport enterprise counter only to find out that I booked my reservation for the enterprise location 1.5 miles away (even though i put the airport in as my pickup location), and that their policy doesn't allow them shuttle people in between ocations. My options were to pay for a cab to enterprise, or pay more money for a worse vehicle than what i booked because the full size vehicles were out of stock at the airport. Convenient hey, how i put in the airport code where i want to pick it up and then get told my only options are to pay more money than what I booked. I walked to the other location, in my suit, after a flight. It was a short flight, but that doesn't make it any more comfortable for a 6'6" person. I will only be booking car rentals with enterprise and kayak in emergencies from now on because I believe they both lack integrity and don't care about the consumer.6,0
Good
18 reviewsCleanliness
4.0
Comfort
8.0
Pick-up/Drop-off
6.0
Value for money
6.0
2 locations in Walla Walla
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6,0 Good
May 2021
Pros:
Staff at the pickup were kind, helpful and friendly.Cons:
The reduced hours on both ends of the rental were very tricky to navigate and forced us to rent for two days for what was a one-day rental.9,2 Excellent
Oct 2019
Pros:
Very easy and painless pickup and drop offCons:
Interior of vehicle was a little dirty. But not horrible8,0 Excellent
Jan 2019
Pros:
Unpredictability10,0 Excellent
Jun 2018
Pros:
car was in good shape. exactly what i asked forCons:
customer service rep did not walk with me to inspect the car ar pasco airport... would have been nice for him to bring the car over rather than having us walk to the parking lot2,0 Mediocre
Oct 2017
Cons:
I had an Avis rental scheduled for four days for $104.00, but I ended up getting charged over $440. I scheduled the pick up for 12:00 pm. the next day after I flew in to the Walla Walla Airport because the rental site was listed as closed after 6:00 pm. However, when I arrived they were open, so I checked in and asked if I could pick it up that evening and pay for an extra day. The desk clerk was very pleasant and worked on the reservation and told me that it would cost a little bit extra to re-reserve. When I returned the car in Spokane I discovered the $440 charge. The Spokane Airport Avis couldn't help me, and I've tried calling the Walla Walla location, but they never answer. The clerk could have informed me that the cost would more than DOUBLE to make the change, or she could have even rented me a car for one day and then linked the two reservations together.10,0 Excellent
May 2017
Pros:
We were thrilled to get an upgrade to a Jeep. Thank you.4,6
Okay
17 reviewsCleanliness
4.6
Comfort
4.6
Pick-up/Drop-off
4.6
Value for money
4.6
2 locations in Walla Walla
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2,0 Mediocre
Dec 2020
Pros:
Nothing they did not give me the car and I will be requesting a full refundCons:
Again they did not give me the car and am requesting a full refund10,0 Excellent
Sep 2020
Pros:
Easy access and drop off Close to airportCons:
Nothing2,0 Mediocre
Jul 2020
Pros:
Hertz office closed. Went into the airport to rent vehicle and no one there. Just a sign that said call a number that was an answering machine for a Hertz office in Yakima. Called three times. Nobody ever called back.Cons:
If a car rental company is going to close during COVID, let your customers know. This was a major inconvenience and there is nothing a customer can do about it. Don’t rent cars from small airports during Covid, you won’t get one. Especially from these booking sites.2,0 Mediocre
Jun 2020
Cons:
There could have been someone at the rental counter to rent me a car. Since there was nobody, rented from enterprise4,0 Okay
Apr 2019
Cons:
The cars interior cleanliness was atrocious. Handling of the vehicle (while driving seemed a tad twitchy) and I’ll behaved8,4 Excellent
Jan 2018
Pros:
Location and ease of pick-up and return.Cons:
There was additional charge not in the agreement that I had to call Hertz about twice to have removed.Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Walla Walla
Most popular car type | Economy |
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