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One location in Trinidad
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Reviews
6,0 Okay
Nov 2020
Pros:
Not really impressiveCons:
The staff and the cleanliness. There are "No Smoking" signs on the vehicles , but the smoking smell was too strong and made me sick.8,0 Very Good
Nov 2020
Pros:
Friendly staffCons:
It was good5,2 Fair
Nov 2016
Pros:
Still waiting for my refund after only renting for one day instead of the three scheduled due to repair shop finishing earlier.Cons:
Waiting for my credit to be refunded for insurance purposes.10,0 Wonderful
Feb 2023
One location in Trinidad
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6,0 Okay
May 2021
Pros:
Very clean car .Cons:
The car I rented had a screw in the front tire I found on inspection. It took them almost an hour to bring me my replacement ( they kept saying “ we’re understaffed) . The car rental cost more than my airline ticket. I rent cars frequently for work and I’ve never been charged more for a rental. Would NOT recommend.2,0 Poor
Feb 2021
Pros:
NoCons:
Make sure the have a car when you get there to pick it up7,2 Good
Oct 2020
Cons:
When I pick the car up they told me that I will get my deposit back when they check the car in, and that was a lie I still don't have my money back. But it is what it is8,8 Very Good
Jan 2019
Pros:
Very clean and gas efficient. Easy check-in.Cons:
Wiper Blades needed replacing, Keyless entry off.9,2 Wonderful
Oct 2018
Pros:
Very nice vehicleCons:
The outside of the car and the windshield were covered with bugs and the left rear tire was very low. The warning light for the tire was on when I got in the car.2,0 Poor
Jul 2016
Pros:
There was nothing to like.Cons:
I received a reservation confirmation but when I arrived at the Enterprise I was told there were no vehicles. I drove there for nothing and the following day I did not receive a call to tell me if they resolved the problem. I didn't have s car the time entire time I was there.One location in Trinidad
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8,0 Very Good
Aug 2020
Pros:
Jennifer Fischer in Pueblo was first-rate!!9,6 Wonderful
Sep 2017
Pros:
One way optionCons:
Nothing10,0 Wonderful
Aug 2017
Pros:
I had a nice experience with i think Jennifer at the Pueblo locationCons:
Returned car to Denver turning in was fast but NO SHUTTLE for 1/2 hour...we nearly missed our flight...50 prople waiting w luggage, so glad they had a big bus but shuttle service terrible10,0 Wonderful
Feb 2017
Pros:
Jennifer was so friendly and efficient! Thank you!7,2 Good
Nov 2016
Cons:
No instructions left for drop off, when office is closed. Budget office hidden inside Sears. Not made obvious. Very time consuming with uncertainty in knowing what to do in dropping off car when office is closed.10,0 Wonderful
Jul 2016
Pros:
So from the moment we went in to get the car to dropping it off, it was a wonderful experience. The lady that helped us was great. We rented a beautiful mustang convertible. It was very clean, heck it was new! Very low miles and ran like a dream. We were only gone a few days but loved every moment of it. She took the time to show us all about the car. Really a great experience. Can't wait to go again!5 locations in Trinidad
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4,4 Mediocre
Mar 2020
Cons:
The car was dirty. I hope I don’t get charge for any of the scratches, I took pictures because none inspected the car. The drop off location was a mess their are no signal at the hotel I spent 30 min looking for the drop of, also there was no personnel present to check the car.10,0 Wonderful
Nov 2019
Pros:
During our pickup, Alex was courteous and professional. Our drop-off was expeditious and painless.2,0 Poor
Sep 2019
Pros:
Staff at the drop off were very rude there were multiple people upset and I had booked a full size car and got a Dodge Ram. The guy at drop off in Denver could’ve cared less. I will never rent from hertz again.Cons:
Everything!9,2 Wonderful
Aug 2018
Pros:
See above3,2 Poor
Jan 2017
Cons:
Abrupt manner of Customer Service Rep when turning in the car; not friendly at all. I left my wallet in the small airport and he didn't bother to call me that evening - even though he had all my contact information, and on a more personal note he knew exactly who I was because he knows my husband; Alamosa is a small town, everyone knows everyone. As a result, I didn't realize I didn't have the wallet until I was 2 hours out of town the next morning, driving to another state. I had to turn around and go back to Alamosa with three dogs in the car, adding a significant amount of time to my trip and discomfort to my animals. It may sound like a small matter, but the fact was that he could have very well made an effort to be human and try to get my wallet back to me - I would have gone to pick it up if I had known I'd left it, and I would have met him someplace else if that was necessary. His complete disregard of my situation was uncalled for and very unprofessional; a little bit of kindness goes a long way in this world, but apparently that's not important to Anthony at the Alamosa Hertz office.8,0 Very Good
Dec 2016
Pros:
I returned the car to Alamosa and received prompt and courteous service while there.2 locations in Trinidad
Most popular car type | Compact |
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