Pros:Reliable reservation. New car selection
Cons:Had to wait for car to be cleaned. Would be nice that cars are ready to go
Pros:Jessica Thomas was great, she made me feel welcomed and confident with my car rental
Cons:Everything was great
Pros:Gas mileage was good. People were friendly.
Cons:Car was very dirty, smelled of cigarettes. Key fob died part way through rental (keyless start car, too). Did manage to get it working again, but customer service was not terribly helpful.
Pros:The only I thing I liked was the vehicle. It was a big vehicle and it was comfortable for the journey we took.
Cons:We made a reservation for the vehicle and when the day got here to pick it up, it wasn't even ready. It only had a quarter of gas. Really dirty from the inside and outside. The guy told me that he was going to wash it and vacuum it. They took it to get washed and vacuumed but they did such a horrible job. Those people got a wash cloth and a bottle of spray and that was washing the car for them. Just horrible.
Pros:Quick and friendly service
Cons:Car was not. Dry clean in or out. Rep was not too willing to make note of multiple scratches and dings till I took pictures. Car had less than 1/4 tank of fuel at pickup. Interior wash needed badly overall not very impressive
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Cons:Rudest customer service I’ve ever had, and I was also over charged for the car.
Pros:He offered me a free gas if I agreed to drive a different vehicle class from what i reserved to LAX. Thought it was a great deal.
Cons:Turns out, he never entered that information into the system or the paperwork. I got charged $35 at LAX for gas in spite of what was promised. At the lAX Avis counter, they told me I had to deal with the Bakersfield AVIS person to get it cleared up. I called, and the Bakersfield AVIS location doesn't pick up, and the call goes to AVIS national reservation. After holding for 10 minutes, reservation says I have to talk to Customer Service. After waiting another 10 minutes, customer service says I have to contact that same Bakersfield location to have them verify what i said. When I said that the number keeps redirecting me to AVIS national, the customer service agent hung up on me.
Pros:Very great customer service!!
Pros:great price, friendly staff. the price was very affordable for a one way rental from Bakersfield to LAX. Car was clean and fresh on the inside.
Cons:limited amount of cars. they were out of cars when we showed up 2 hours before our scheduled pick up time. Had to come back during our scheduled pick up time and the car was ready. Not their fault but would have been nice if there were a few extra cars to accommodat changing schedules of customers.
Pros:car was good, with power, drove well
Cons:The headlights were horrible, not bright at all, especially at dusk and in the rain...even with the brights on... not happy with filling up the gas tank a minute before dropping off the car in Chico and only filled to 7/8 of a tank. I then had to go a mile roundtrip to put in a half gallon for the fuel meter to read full. Total waste of time.
Cons:The lady was rude and very unaccommodating
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Cons:Car was dirty and damaged. Smelled like cigarettes. Was charged way more than the price I was given on Priceline ($260 instead of 90??) Will be disputing the charge with my bank
Pros:Nothing, I missed my reservation due to I arrived lately
Cons:I notified office operation time. I arrived 4:30pm however the office closed 4pm. I asked the person who was working, but he said we’re closed.
Pros:Pick up and drop off was fast.
Cons:You shouldn’t need to have a debt score in order to drive a rental. We don’t have credit cards and pay everything cash. Worst policy. We will never rent from this company, nor refer anyone to them.
Pros:Staff was friendly and helpful. One helped me orient to the car. A great price. Timely send off.
Cons:It was all great.
8,8 Very Good
Cons:Didn’t have the car I booked and was taking a long drive and cost me a lot more in gas money.