Stansted (Essex) car hire

My car was cancelled

Pros: Nothing

Cons: Arrived to find out that my reservation was cancelled. Arranged the rental from a foreign location which did not take into account time differences. The car was officially booked for 00:00 (My flight arrived several hours later), and asked how long they "held" the car for. I was told that they would hold a car for a customer for 2 hours before being classed as a "NO-SHOW". I was officially told that this reservation was cancelled well before this 2-hour window because they closed early. I wish there was a way to get my money back! Terrible customer service at the desk, did not even offer to help me out with any car whatsoever. I immediately went to a competitors desk and they helped me immediately.