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One location in St. Marys
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Reviews
8,0 Very Good
Apr 2021
Pros:
Great carCons:
Pretty expensive6,8 Okay
Oct 2019
Pros:
Car was good. Drop-off smooth and efficientCons:
Pick-up took a long time to get the contract and then go get the car.2,0 Poor
Jan 2019
Cons:
No representative at desk to rent cars. Did not answer phone calls. Had to rent with another company at the airport2,0 Poor
Jan 2019
Pros:
Nothing to gauge l.Cons:
Jacksonville airport. No one at counter. Four people in line waited 20 minutes. Rented from dollar next door and was leaving and still no one there. Will never use again4,0 Mediocre
Dec 2018
Cons:
Something wrong with the car (Chevy Malibu). A LOT of exhaust came into the passenger compartment when the car was stopped or idling. Notified payless when we dropped off the car, but attendants did not seem to care and I doubt they wrote the vehicle up for maintenance.6,8 Okay
Dec 2018
Pros:
No issues with the vehicle. Upgraded to a van due to no invetory of a full sizeCons:
Waited 70 minutes to check out vehicle since there was only representative at the counter. Dropped off vehcile at 7:50 pm was told to chek in at the terminal counter, Waited another 25 min to chek in the vehicle due to the same circumstances.One location in St. Marys
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2,0 Poor
Jul 2017
Cons:
No one felt the need to share with me that I couldn't rent with my Visa debit. I get to the airport to pick up my rental just to be told you have to use a major credit card. I was told I am sorry and there is nothing I could do the day of my trip. I reserved the vehicle in February and was disappointed and embarrassed in July. Never again.10,0 Wonderful
Jun 2017
Pros:
Great rate9,6 Wonderful
May 2017
Pros:
Quick pickup of the car. Very polite service people.Cons:
Though I know that taxes are not for the company, I was not prepared for the additional $75 that I was charged at the end when I returned my car.9,6 Wonderful
Mar 2017
Cons:
the $ 1.00 extra per gallon for refuel . ( no easy gas stations to be found near ft. lauderdale airport !10,0 Wonderful
Mar 2017
Pros:
Everything.10,0 Wonderful
Mar 2017
Pros:
The quality of service we received at both pick up and drop off3 locations in St. Marys
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4,0 Mediocre
Apr 2021
Cons:
I submitted a reservation on line. The day of pick up they said they have no cars.10,0 Wonderful
Jun 2019
Pros:
Staff very very helpful9,6 Wonderful
Dec 2018
Pros:
Convenient location Friendly staffCons:
early closing time 6pm10,0 Wonderful
May 2017
Pros:
I got what i applied for.Cons:
nothing10,0 Wonderful
May 2017
Pros:
Newer clean car and it was economicalCons:
No keyless remote6,0 Okay
Apr 2017
Cons:
The enterprise representative knew I was picking the car up in one location and driving to another drop off location for a 5 hour trip. The car I rented didn't have cruise control and this was a major inconvenience.2 locations in St. Marys
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3,6 Poor
Jun 2018
Pros:
Nothing, this was a terrible experience. By far the worst car rental I’ve ever had.Cons:
Booked a rental to be picked up on Fernandina Beach. Was sent a confirmation with a Fernandina Beach pickup location. When I got there, there was no pickup available , and I was told I needed to go to Jacksonville to pick up my car, at a completely different location. Was treated very rudely, told that the mixup was my fault, because I booked it online. Three hours and a $50 cab ride later, I finally got a car. Treated rudely when I arrived in jaxonville to pick up my car, told I could have picked it up in fernandina, basically that this was my mix up not theirs. Will never rent from hertz again.8,8 Very Good
Oct 2017
Pros:
Friendly staff, comfort of vehicle was great. Paid online so no $ to deal with at pickup. Allowed us to return vehicle to location 3 miles from our home.Didn't buy extra insurance, 20 miles from home, rock from road cracked windshield. Charged us $150 for windshield replacement(could have been much worse).Cons:
Pickup location was less than ideal ,no computer, had to hand write contract. Hertz has location 3 miles from our home, yet the rental was $100 less at our pickup location 25 miles away.10,0 Wonderful
Apr 2017
Pros:
It was super easy and fast dropping off!One location in St. Marys
One location in St. Marys
One location in St. Marys
Most popular car type | Compact |
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