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5 locations in Salisbury
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10,0 Wonderful
Apr 2021
Pros:
Didn't take long and was welcoming.Cons:
none8,0 Very Good
Mar 2021
Pros:
Choice of vehicles, pick up & drop offCons:
Car needs service; Car had low tire light on, took car back, they checked pressure, but light stayed on for 800 miles of trip. Wiper fluid not working10,0 Wonderful
Nov 2020
Pros:
Staff were super friendly and I was in/out super quickly! The car was everything I needed and it was super clean!!10,0 Wonderful
Dec 2020
Cons:
Fast check in. They called after I turned in the pickup and let me know the everything checked out fine.10,0 Wonderful
Sep 2021
2 locations in Salisbury
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10,0 Wonderful
May 2021
Pros:
Fantastic experience!2,0 Poor
Apr 2021
Pros:
I didn't like anything.Cons:
Better customer service. The most important thing is to have a vehicle when it is confirmed. There should never be a confirmation without vehicles. I won't use Hertz again. Employee was rude and unprofessional.2,0 Poor
Mar 2021
Pros:
didnt have a car available and made no attempt to contact me before hand to let me know ended up spending $530 at another rental place because it was last minute due to not having another reservation set up.Cons:
didnt have a car available and made no attempt to contact me before hand to let me know ended up spending $530 at another rental place because it was last minute due to not having another reservation set up.9,6 Wonderful
Sep 2020
Cons:
This Concord NC location was ready right out of the gate. My wife and I were dropped off about 10 minutes early before they opened. It was raining and we were welcome to to sit until they opened at eight. Our agent ,Peter was very polite explained options and got us ready to go expeditiously. Return took a little longer, but still quite efficient9,2 Wonderful
Apr 2019
Pros:
Yes, the staff was very helpful.6,0 Okay
Oct 2018
Pros:
The car was clean and drove nicelyCons:
My boyfriend booked the rental for me online for a wedding we were attending out of state. He had to leave before me and when I picked up the car they wouldn’t let me use the rsvp b/c I didn’t have his cc. They told me I had to cxl my online rsvp and rebook at a different rate. The new rate was twice as much! Plus there was a non refundable cxlation fee of $80! It was 3 times what we experienced to pay and it took forever to get the car b/c there was only one guy working at this location. Never again will I use this company.2 locations in Salisbury
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10,0 Wonderful
Feb 2021
Cons:
The only ‘con’ I have is that I am still waiting for a final receipt. I dropped it off last Wednesday and today is Monday, and I don’t have a final bill. But that’s minor. Overall, I would definitely rent from Budget again. 😊2,0 Poor
Jan 2021
Pros:
NothingCons:
This was the worst rental car experience that I have EVER had. I a retired military and due to moving around so much I have rented a lot of cars. If you rent a car from this place you will be very disappointed in the service that you receive, that is if you even get service. I was doing a one way rental and booked the car days in advance. When I arrived at the rental car company I was told ... "we don't have a car for you". I informed the person behind the desk I have a conformation from your company that I have a car reserved. I was told I understand but I don't have a car. I ask the person behind the counter what is my next step, he told me to call the Budget company. I called and explained my situation, I was then sent to another budget rental location at the airport which was about 20 miles away. I got to the new place to discover that the reservation was changed to a round trip rental and not the one way I had set up and had conformation for. After a good 30-40 minutes expelling to the person behind the counter, them explaining to her manger 2 times and showing proof that I had conformation from Budget that I had received a car for a authorized one way rental from Budget I was finally given a car. I can never see myself renting from Budget ever again. From the rude person working the desk at the Kannapolis North Carolina store to the agent on the phone that messed up the new reservation I was very disappointed in the service I received and warn anyone looking to rent from Budget in Kannapolis North Carolina PLEASE DO NOT DO IT!!2,0 Poor
Jan 2019
Pros:
Office staff was friendly and apologetic.Cons:
Supply local offices with more cars. Rental was never completed because when I arrived for pickup I was told they were sold out, I would be the third unfilled reservation on the waiting list, Counter agent informed that they had called the local airport and requested more cars and they were denied.2,0 Poor
Feb 2018
Pros:
NothingCons:
I reserved a small suv for pickup at Budget (in a Sears auto place) for pickup at 2 pm on Sat 17 Feb. I arrived at 215 only to find a sign at the desk that they are out but will be back (open ended I later learned). I called the number and found out they closed at 2 but didn't have an suv evendors if they were open. I contacted the closest enterprise and rented with them.10,0 Wonderful
Jul 2017
Pros:
Super friendly and helpful!4,4 Mediocre
Mar 2017
Cons:
A mistake while pickup . They ask-me double of initial cost . About 55$ . I said no .One location in Salisbury
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6,4 Okay
Aug 2016
Pros:
Its literally just a corner desk in the Sears Auto Center so there's not much to review. The employee was nice and efficient.Cons:
Located in a mall but I wasn't aware of that. I had to call the Avis location when the GPS took me to the mall parking lot. I thought maybe the GPS was wrong. When I called, she informed me that they were located in Sears in the mall. It would be helpful to have that information on the paperwork, but thanks to smartphones, it was just a slight inconvenience.Most popular car type | Intermediate |
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