| Pick-up location | Romulus |
|---|---|
| Hire locations | 2 |
| Airport locations | 1 |
Horrible wait
Cons: There was a long line. Staff wasn't particularly warm or friendly.
Pros: easy return systm
Cons: long line
They didn't have any cars
Pros: I received a courtesy call...
Cons: ...informing me that they wouldn't have a car for me.
Excruciating Wait
Pros: The shuttle bus driver in Detroit was extremely friendly and engaging.
Cons: The Budget pick-up point in Detroit was an absolute disaster. We waited in line for over 25 minutes and then another 10 minutes at the counter in spite of already having a reservation. The lobby floor was a mess and needed a good sweeping. The staff, however, was friendly and professional. We used Budget to save money but it is not worth the long tedious wait. I use Avis for work travel and will use them from now on for personal travel even though they are more expensive.
Lowest price
Pros: We reserved a van, and got one
Cons: Very long wait to check in. Very busy
Cons: Watied over 30 min at pickup
No cars at July 4
Pros: We had to wait 40 minutes for a car even though we had fast track service. We got a flat tire roadside Assistance was prompt However, budget did not offer an estimated remedy. They recommended a half hour drive Ina spare. I did not think this was safe. Furthermore, I was not going to see end more time waiting fora car I was very disappointed with the service at the Romulus location
Dodge Dart
Pros: The car was great on gas.
Cons: The car was very dirty, inside and out. Also, my family and friends discount was never applied.
Terrible service
Pros: Nothing
Cons: Did not have the vehicle I requested. Charged more than quoted and terrible customer service
Cons: 45 minute wait at the counter. 20 minute wait for shuttle after drop off.
Pros: Price , service and convenience was great
Good value for money
Pros: The car
Cons: The insurance part. Budget were not too happy with the Alianze insurance that Kayak provided and I signed for. They wanted theirs which was very expensive
Pros: easy return systm
Cons: long line
Pros: Price , service and convenience was great
Good value for money
Pros: The car
Cons: The insurance part. Budget were not too happy with the Alianze insurance that Kayak provided and I signed for. They wanted theirs which was very expensive
Horrible wait
Cons: There was a long line. Staff wasn't particularly warm or friendly.
They didn't have any cars
Pros: I received a courtesy call...
Cons: ...informing me that they wouldn't have a car for me.
Excruciating Wait
Pros: The shuttle bus driver in Detroit was extremely friendly and engaging.
Cons: The Budget pick-up point in Detroit was an absolute disaster. We waited in line for over 25 minutes and then another 10 minutes at the counter in spite of already having a reservation. The lobby floor was a mess and needed a good sweeping. The staff, however, was friendly and professional. We used Budget to save money but it is not worth the long tedious wait. I use Avis for work travel and will use them from now on for personal travel even though they are more expensive.
Cons: Watied over 30 min at pickup
No cars at July 4
Pros: We had to wait 40 minutes for a car even though we had fast track service. We got a flat tire roadside Assistance was prompt However, budget did not offer an estimated remedy. They recommended a half hour drive Ina spare. I did not think this was safe. Furthermore, I was not going to see end more time waiting fora car I was very disappointed with the service at the Romulus location
Dodge Dart
Pros: The car was great on gas.
Cons: The car was very dirty, inside and out. Also, my family and friends discount was never applied.
Terrible service
Pros: Nothing
Cons: Did not have the vehicle I requested. Charged more than quoted and terrible customer service
Cons: 45 minute wait at the counter. 20 minute wait for shuttle after drop off.
Cons: They did not honour the deal I signed up for!!! Offered me a 2 seat electric car, I was expecting a compact gas car. They also forced me to buy additional insurance that I did not require. Ended up ppaying 2X the price I agreed to when I booked online. I’ll never use Kayak
Pros: The staff was great. The man who checked us in was so accommodating and friendly. The shuttle was right there.
Cons: The car wasn't that clean.
Pros: Too many fees
Pros: Staff was very friendly and helpful.
Cons: Car was pretty dirty, many stains on seats. Airport shuttle runs significantly less frequently than competitors.
Pros: Staff was extremely friendly, knowledgeable, with very little wait
Cons: They charge $250 deposit on top of the rental fee upfront. I now have to make sure that it’s refunded!
Pros: Nothing
Cons: They told me after i had traveled all this way i couldn't take my rental car over the border. Stranded with no rental car on the long weekend.
Pros: Car was good, ran well.
Cons: it was not perfect in appearance. Blistered paint, scratches, high mileage. Some electronics in car did not work.Check in was very slow. 2 employees at check in counter, and each person took 15-20 minutes. Business seems disorganized. Paperless - so I could not review what I agreed to.
Pros: Literally nothing.
Cons: We were left stranded at the Detroit airport. Tried to call multiple times after landing to get a shuttle to the rental location. Someone answered after waiting on hold for 20 minutes - then hung up. We were never able to rent a vehicle.
Pros: Nothing
Cons: They should have make it clear on their website their vehicle aren’t allowed out of state / country
when we went to pick up after a long flight, they told us you can’t take their vehicle to Canada, we have to pay almost twice to rent from Another rental+the stress we went through.
Pros: Drop off was easy but I didn't get a live receipt. I wanted to see at the time of check out if I got my deposit back.
Cons: Didn't know about $250 deposit plus the car had a flat and I had to go back to the office to get it fixed and no discount was offered for my inconvenience.
Pros: The staff was great! But the company terrible.
Cons: Be honest about pricing. I have email statements saying i would pay $348. Upon arriving i was charged an extra $50 for the car, and was told i HAD to buy their insurance even though i had another insurance already paid for. I ended up spending $603. On top of it, the car was old and rusting!
Cons: They did not honour the deal I signed up for!!! Offered me a 2 seat electric car, I was expecting a compact gas car. They also forced me to buy additional insurance that I did not require. Ended up ppaying 2X the price I agreed to when I booked online. I’ll never use Kayak
Pros: Too many fees
Pros: Staff was very friendly and helpful.
Cons: Car was pretty dirty, many stains on seats. Airport shuttle runs significantly less frequently than competitors.
Cons: They charge $250 deposit on top of the rental fee upfront. I now have to make sure that it’s refunded!
Pros: Nothing
Cons: They told me after i had traveled all this way i couldn't take my rental car over the border. Stranded with no rental car on the long weekend.
Pros: Car was good, ran well.
Cons: it was not perfect in appearance. Blistered paint, scratches, high mileage. Some electronics in car did not work.Check in was very slow. 2 employees at check in counter, and each person took 15-20 minutes. Business seems disorganized. Paperless - so I could not review what I agreed to.
Pros: Literally nothing.
Cons: We were left stranded at the Detroit airport. Tried to call multiple times after landing to get a shuttle to the rental location. Someone answered after waiting on hold for 20 minutes - then hung up. We were never able to rent a vehicle.
Pros: Nothing
Cons: They should have make it clear on their website their vehicle aren’t allowed out of state / country
when we went to pick up after a long flight, they told us you can’t take their vehicle to Canada, we have to pay almost twice to rent from Another rental+the stress we went through.
Pros: Drop off was easy but I didn't get a live receipt. I wanted to see at the time of check out if I got my deposit back.
Cons: Didn't know about $250 deposit plus the car had a flat and I had to go back to the office to get it fixed and no discount was offered for my inconvenience.
Pros: The staff was great! But the company terrible.
Cons: Be honest about pricing. I have email statements saying i would pay $348. Upon arriving i was charged an extra $50 for the car, and was told i HAD to buy their insurance even though i had another insurance already paid for. I ended up spending $603. On top of it, the car was old and rusting!
Based on ratings and reviews from real users on KAYAK, the best car hire company in Romulus is Priceless (9,2, 1 reviews).
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