Pros:I never ordered this rental!
Cons:Verifying actual people and confirmations
Pros:Staff was very friendly, quick and easy to get the rental. The rental was clean and ready for me.
Cons:My experience this time was awesome. I just wish that when booking online you can book for a different time, it never let me change the “noon” time.
Pros:Nothing. Everything about this experience has been the worst I’ve ever encountered.
Cons:My rental car was given away with no alternatives, I had to pay double to reserve one elsewhere, I then am over charged in addition to being accused of having the vehicle involved in an accident.
Pros:Was advised on day of vacation that our vehicle was not available. Call was disconnected by Gwen and then Kim @ Hertz Customer Service. Husband had to get a ride to the Hertz location in Corpus Christi TX to reach a human re: our situation. Customer Service Rep @ counter could not get our card to swipe correctly and said my husband could not have the car once he got there. Another person helped and swiped card on another credit card machine & rental was finally released to my husband. We have a special needs child and had not transportation until this matter was FINALLY resolved.
Cons:We reserved a rental 2 weeks prior - it needed to be ready upon our arrival. Customer service should not disconnect callers. Rep at Hertz counter was unfriendly.
Pros:The rental was fine. They charged it to our account but it was $200 more
Cons:The only thing we had problems with is cost. We were not charged what we were shown on the computer
8,0 Very Good
Cons:Went to pick up the car to find out there were no cars available. Spent over $40 in Lyft just to end up careless for a 5day trip we planned months ago. Complete waste of time. The staff was rude and didn’t care.
Pros:I made my reservation, and they didn't have my car
Cons:I made my reservation, and they didn't have my car
Pros:The car was nice, the clerk was friendly.
Cons:Scheduled online. When I arrived, there were no cars available, and I had to wait approximately an hour for a car. The car was clean on the outside, but the inside had some spills that weren't wiped up and smelled like marijuana. No after hours drop off instructions were provided, closed at 6:00.
Pros:I did not pick up the car , the car was dirty unfortunately
Cons:Better customer service & caring about customer is important
8,4 Very Good
Cons:Overall it was a good experience.
Pros:Amy goes above and beyond the call of duty in Corpus Christi Texas.
Cons:Nothing to complain about