Rio Grande car hire

Rio Grande car hire

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Rio Grande, Puerto Rico
Sep 27 — Oct 4
Same drop-off
Rio Grande, Puerto Rico
Mon 27/9
Noon
Mon 4/10
Noon
Driver's age:

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Rio Grande car hire information

Pick-up locationRio Grande
Hire locations2

Rio Grande car hire reviews and directory

Rated no. 1
Payless
Best rated
6.9 Good (343 reviews)
1 location in Rio Grande
Payless
Locations in Rio Grande
  • 7.2
  • 7.2
  • 6.7
  • 6.5
  • 6.7
Recent reviews
5.9 OkaySep 6 2021
I liked the price for the amount of days I spent on trip. I did not like the amount of hold they put on the account.
5.9 OkaySep 3 2021
It would be great if I know that I could end up spending an extra 375$ Between liability insurance (when I already bought a policy on the website) and deposit, way before I’m standing at the counter.
1.9 HorribleJun 24 2021
The only thing that was not easy and convenient was the drop off. Vehicle had low tire pressure light on. Waited two hours to get attended. Reservation was book for $500 time at pick up jump up to $700.
2.0 MediocreJun 18 2021
Nothing. They didn't answer the phone. Advertised they were open 24/7, but their location was closed when we arrived. We were forced to rent from another rental car company on the spot.Do not trust Payless. Rent your vehicle from a trusted brand
2.0 MediocreApr 12 2021
The rental agency was closed during the time that we had selected to pick up the car and had cancelled our reservation by the next morning.
5.6 OkayMar 27 2020
PriceHad to get a $15 cab ride because their shuttle operation. Was not in service. I tried to modify my rental and they did not answer the phone, I dropped off the car and they were not open during their posted hours. Their website said they had no cars available when in reality they were closed for business. I simple phone call could have sufficed. They could have had someone to answer phone calls remotely even if they were closed.
3.2 MediocreFeb 12 2020
The customer service was extremely four and we truly did not like any part of the interaction with Payless car rental.The customer service representative was extremely rude. We waited literally an hour and a half in line because every customer was taking about a half an hour to process. We were asked to present our entire car insurance policy to the representative in order to rent the car. No one brings their entire insurance policy with them, and they required it which was why the line took so long. I finally had to call my car insurance back in the states and have them send me my entire plan so that I could show the representative. They also forced us to buy a tollway pass for 60 extra dollars because they lied and said that we couldn’t pay with cash to get through the tolls. Worst car rental service I have ever experienced.
3.6 MediocreFeb 9 2020
We were given an estimate of around $90 for our rental and then charged an additional $100 in hidden fees at the counter. It is what they call the “bait and switch” and it felt unquestionably criminal; we are pursuing legal means to recover the double charges!
5.6 OkayFeb 3 2020
PriceThe pick up process need improvement. It took an hour and 20 minutes to get the car from the time I arrived to the rental place. Also the car need maintenance. The wiper blades were bad and front tires barely had thread.
10.0 ExcellentFeb 3 2020
Nothing....all was great. They were helpful , pollite , efficiant , clear ...... all personnel were great
Rated no. 2
Routes Car & Truck Rentals
3.4 Mediocre (159 reviews)
1 location in Rio Grande
Routes Car & Truck Rentals
Locations in Rio Grande
  • 4.5
  • 4.2
  • 3.4
  • 3.1
  • 3.4
Recent reviews
1.9 HorribleSep 20 2021
When we arrived to the facility, we were told no cars were available, despite me having a reservation. When I pressed further, I was told that luxury cars were available for an additional fee. We were very tired from travel and agreed to proceed with the luxury vehicle. The cost ended up being several hundred dollars more than I contracted originally. We waited over 45 minutes and no car was ever brought. At that point, we simply canceled the contract and took an Uber to our destination.
1.9 HorribleSep 13 2021
Routes cancelled my reservation bc my flight was two hours late. Never got the car and I hope I didn’t get charged.
1.9 HorribleSep 12 2021
Had to wait 3 HOURS for my car upon arrival. Phone number for company was disconnected. Staff was beyond rude. This wasn't just happening to us. Everyone there was waiting hours for their cars. We lost an entire day of vacation and not a single apology to be found.
3.9 MediocreSep 11 2021
There were so many hidden fees and the rental ended up being over $100 more than what we were quoted online and expecting to pay.
3.9 MediocreSep 7 2021
At the front desk was good ,speedy process and good customer service nevertheless everyone experience long wait for receiving the vehicle for me was over an hour after I left the front desk. I believe was because was under staff and to be honest I think the guy who was bringing the car out was over work.
10.0 ExcellentSep 6 2021
1 hour to wait gor pickup is too much
1.9 HorribleSep 6 2021
45min to wait to get the car even though there was nobody waiting. And additional charges that they were not clear at the beginning. From a $150 rental, ending in $240. Bringing the car full of gas. Never again in this rental place.
1.9 HorribleSep 6 2021
Had a late delay in my flight and they didn’t care and canceled my reservation very in professional
10.0 ExcellentSep 5 2021
The car was clean and great value. The people were friendly but due to COVID you had to wait from lack of staff. Only negative thing is since you have to wait longer period for service and to get the car, they need a better waiting area for customers.
1.9 HorribleSep 4 2021
Worst car rental ever! DON'T RENT FROM THIS PLACE! 1) Starting at the time of pickup at the airport I had to wait over an hour for the shuttle to pick us up. 2) When we finally got to the rental office the personnel was not present and when they finally showed up they were rude, barely explaining the contract terms and showing attitude. 3) The payment amount was higher than was initially listed. 4) I was given a contract paper that had to be given to one of the guys outside for them to pick which car they were going to give us. The car was NOT ready. They picked up a random car, and starting "cleaning" it right there (inside/out). I used quotation marks as when whatever they used to "clean" the interiors dried up there were stains in all the seats and the roof as well. 5) Signal lights were not working. 6) On the third day the car did not turned on. Had to call for road assistance 4+ times as they kept hanging up. When I was finally able to communicate, they send someone to fix the car. This disrupted our vacation plans for that day. They had the option to change the car, but this was not a feasible option as you had to be towed and driven back to the rental location which was 1.5 hours away and go through all the process again. 7) At the time of drop-off there was a big line. Only one guy working and everyone was desperate as they had to be on time for their flights. In all honestly you'd be better off if you rent directly from the airport even if you have to pay a couple hundreds more. The "savings" you get with this rental are not worthy at all!!
Rated no. 3
Enterprise
8.3 Excellent (59 reviews)
3 locations in Rio Grande
Enterprise
Locations in Rio Grande
  • 8.3
  • 8.3
  • 8.3
  • 8.2
  • 7.5
Recent reviews
7.9 GoodSep 8 2021
Like: Value for the money Dislike: Cars were dirty or damaged (due to normal wear and tear and previous accidents). Like renting a car from rent-a-wreck and not enterprise. However, this seems to be pretty normal for PR car rental companies. Neither like or dislike: I got a call to see how I was doing with the vehicle the day I was returning it. Very pointless phone call.
10.0 ExcellentSep 4 2021
Professional, ready to provide support.
10.0 ExcellentSep 2 2021
Good service, vehicle in good condition, fast service.
10.0 ExcellentAug 24 2021
Se tardaron mucho para entregar el auto.La espera fue de más de una hora.
7.9 GoodAug 4 2021
It was good, and the person who let me take the car to the airport, I want to say thank you!!!, everything else was good...
7.9 GoodAug 4 2021
I like that I got a similar car to the one I wanted. The car was quite fuel efficient! I didn’t like that it took a long time, an hour or more, to actually get the car. It also took them a long time, about 45mn, for us to be able to return the car. Also, they could not give us a ride to the airport…
3.9 MediocreAug 3 2021
It wasn’t clear when renting this was off airport. There was no pickup/drop off available.
10.0 ExcellentJul 16 2021
Everything was good. The thing that can be done better is the price of the rentals. I guess civic took a toll on prices, because I had rented in the past in Puert Rico and it has never been so high.
1.9 HorribleJul 11 2021
I don’t rent cars often so I know this is somewhat on me, but I’ve never really even considered the possibility that a rental place would be close on a Saturday afternoon. When I booked the car I chose the default pickup time of 12 noon. Our flight was coming in at 3 so I knew we would be ok because it would be after the pickup time. What I didn’t know, and no one told me, was that rio piedras enterprise closes on Saturday at 2. I booked this months in advance so I had what I thought was a great price, but ended up having to pay almost double elsewhere to get a car. So make sure you know when your rental place closes. Also, enterprise, when you call to confirm for customers coming into a city that are likely flying in, and their pickup time is only 2 hours before you close on a Saturday mid day, it would be a good idea to let the customer know that.
10.0 ExcellentJul 10 2021
Gracias por todo
Rated no. 4
Economy Rent a Car
8.5 Excellent (4 reviews)
1 location in Rio Grande
Economy Rent a Car
Locations in Rio Grande
  • 9
  • 9
  • 8.5
  • 8
  • 8
Recent reviews
10.0 ExcellentFeb 25 2017
Excellent serviceTarget rent a car was very helpful when we realized the insurance didnt get put on when we booked online. They were able to accommodate us even though we were on another side of the island. We couldn't find their office so they sent someone to us.
10.0 ExcellentNov 30 2016
First car rental in Puerto RicoEconomy (Target) was professional - I was a little apprehensive renting from a company in Puerto Rico but the staff of Target worked hard to meet my needs. Car was nice, clean and my experience was Great!Actual rental facility was not on airport property and I had to take a shuttle to get my car. Rental facility was not far from the airport. Also had to call for the shuttle to pick me up. Make sure you have a copy of your Declaration of your
4.0 OkayOct 7 2016
insurance very expensiveinsurance very expensive
Rated no. 5
Dollar
5.4 Okay (14 reviews)
2 locations in Rio Grande
Dollar
Locations in Rio Grande
  • 5.2
  • 5.8
  • 5.7
  • 5.1
  • 5.4
Recent reviews
2.0 MediocreMay 17 2021
Maybe if they have the actual car they advertise.... I asked for a convertible muscle car or similar, but they were trying to get me a Jeep, even after I complained, they tried to get a Buick? Are they even serious?
2.0 MediocreDec 8 2020
The person who took care of us when we returned the car was actually nice to us.Horrible, horrible and I can’t stress this enough, horrible service. Completely disregarded our requests, extremely rude, and lied to get me to agree to pay more because they didn’t have the car I booked )Instead of giving me something similar), the car had a bad smell and the breaks were faulty, i would never ever return here.
3.6 MediocreJul 29 2020
Shuttle wait was very long, I waited for 48 minutes The totally price when I book was $46 or $56 whn arrived there it went up to $146 that’s just insane minding that I already purchased insurance online. So plus insurance I spent a total of $200 something for something that claimed to be $46... stop advertising liesBe honest and learn time management.
2.0 MediocreOct 8 2019
Service
6.4 GoodFeb 28 2019
Jennifer at the Verdanza hotel, second location, was very sweet and helpful.Dollar changed my 4pm pickup to 12. Told me I had until 5 to get there and get my car with a $10 late fee. I arrived at 4 and was told my reservation was cancelled and they had no cars. 2 other customers behind us has the same issue.
6.0 GoodJul 16 2017
Good but with room for improvement.Close to the airport, car was clean and in good condition, efficient shuttle to the airport.Pick up and drop off process is very slow, not all requirements (insurance and toll tags) are detailed in Kayak. Ended up paying 50 percent more than the quoted price.
2.0 MediocreFeb 1 2017
scamThey overcharged me and are saying I returned it late without a key and it's not true
2.0 MediocreJan 4 2017
The staff canceled my reservation as my flight was delayed and I arrived 10 minutes outside my pick-up window. They were unable to provide me with a car, and were extremely rude and unhelpful.
Avis
1 location in Rio Grande
Avis
Locations in Rio Grande
Recent reviews
Priceless
1 location in Rio Grande
Priceless
Locations in Rio Grande
Recent reviews
579 travellers who hired a car in Rio Grande gave the car agency they used an average rating of 6,1

Car hire locations in or near Rio Grande

Good to know

Most popular car type

Economy

When to book a car hire in Rio Grande

Average daily price per month
Car hire prices as pick-up date approaches

Top tips for hiring a car in Rio Grande

  • Economy car hires in Rio Grande are around 25% cheaper than other car types, on average

FAQs about hiring a car in Rio Grande

  • Economy (Hyundai Accent or similar) is the most frequently booked car hire type in Rio Grande.

  • Take a look at our extensive car hire location map to find the best car hire deals near you.

  • A Economy car hire in Rio Grande costs R592 per day, on average.

  • A Compact car hire in Rio Grande costs R759 per day, on average.

  • A Full-size car hire in Rio Grande costs R905 per day, on average.