Pick-up location | Richmond Hill |
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Car types | |
Hire locations | 0 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
5 locations in Richmond Hill
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10,0 Wonderful
May 2021
Pros:
Great car and company8,0 Very Good
May 2021
Pros:
The staff at the White Bluff Savannah location is AMAZING!!! None of my review marks have anything to do with them. In fact I would tell everyone to go to them if they need a rental in Low Country because they are fantastic!!!Cons:
Fist off, I booked for an airport pick up and drop off, what I got was a 50 dollar taxi ride 30 minutes away. Second, my information was never passed onto the rental location. They had no way of getting a hold of me. Complete garbage. So naturally, there were no vehicles available, even though I booked a solid month out.4,0 Mediocre
Dec 2019
Pros:
Staff was friendly and helpful in Savannah.Cons:
SUV inside windshield was dirty and gas was not filled up. There was also a smokey smell. Needed help before we left as back safety latch was broken and we couldn't disconnect it. Enterprise staff in Orlando seemed very unfriendly.10,0 Wonderful
Jan 2019
Pros:
The comfortable ride and smooth engine.Cons:
Not being advised about the car insurance options.6,0 Okay
Feb 2017
Pros:
The manger intervened to provide assistance. He was very helpful.Cons:
The person at the reservation counter (SAV airport) stated that she was unable to take AAA ,AARP or government discounts at the counter. She was not very helpful. Also, she did not correctly schedule my rental days in the contract. I ended up talking with a manager once I reviewed the contract terms. The manager was able to assist.8,0 Very Good
Feb 2017
Cons:
add on cost for GPS and Sat radiaoOne location in Richmond Hill
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10,0 Wonderful
Jan 2019
Pros:
Helpful agent, didn’t try to pressure us with add ons and addressed the issue of the unavailability of our requested car very professionally.8,8 Very Good
Aug 2018
Pros:
Pick up was quick and easyCons:
No attendants outside for drop off just a cardboard sign on drop off window stating to go to pickup window with milage. Breaks on the car were so touchy it almost caused a couple accidents they need to be ajusted.6,0 Okay
May 2018
Pros:
Car was nice and clean. A good rideCons:
You have to have a $200 deposit, in order to return. That the amount quoted was not what I paid after they added there fees.10,0 Wonderful
Dec 2018
Pros:
The car was ready to go. Checkin was simple. Attendants were polite. Good price .4,0 Mediocre
Jul 2017
Pros:
The rep at the agent where I rented was very friendly and professional. The customer service rep, Celia, I spoke to was excellent and stepped up when no other agent we spoke to did. The tow agent I spoke to was friendly, courteous and apologetic, again something most of the customer service reps I spoke to were not.Cons:
The car was horrible! It was dented and scratched all over the place and smelled when we picked up. The biggest issue was that as soon as we hit 30 or 40 it sounded like we were in the middle of a tornado. We reported this to the agent immediately after renting and were told we could return and pick up a compact instead of a full size. UNACCEPTABLE. Spoke to many customer service reps and agents to see if we could trade in and received zero help. Talked to roadside assistance to see if we could swap and were told we would have to pay for tow. Really?? Had to drive in that piece of junk for 12+ hours between the multiple stops we were going.2,0 Poor
Jun 2017
Cons:
Car was dirty inside and outside. Only 1 key without the remote to lock or unlock doors.3 locations in Richmond Hill
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10,0 Wonderful
Dec 2021
2,0 Poor
May 2021
Cons:
The day after booking the car rental on kayak, the hertz location called and said they actually didn't have any cars available. So, it was back to square one with lost time.2,0 Poor
Jun 2019
Cons:
There were no cars on the lot when I had a reservation. I was given a cargo van. I then tried numerous times to switch the van into a new car. The staff was not helpful and didn't go out of their way to call me or update me when I asked them to.6,0 Okay
May 2019
Cons:
Arrived to pick up location and car reserved for me had been given to someone else. Very poor customer service. Had to raise hell to get a car. Flies everywhere. They did give me an upgrade and car itself was nice but not a pleasant experience4,8 Mediocre
Apr 2019
Cons:
They did not have any cars available so made us get to a far away second location on our own then at the new location were unable to process a working credit card.6,8 Okay
Sep 2018
Pros:
So I made a mistake and rented a car from Hertz through priceline and instead of reserving at the airport I inadvertently reserved it from downtown Savanah. When we realized this at the counter at the Savannah airport, the agent at the counter told us...”No proplem. We have a car for you and all you need to do is call Hertz and have them transfer the reservation to the airport and we would get the credit for it. “....so we picked up a car and got on the phone with Hertz...and they did not transfer the credit and basically told us we were out of luck. While I realize the first mistake was mine, the counter agent for Hertz should not have told us that the reservation could be transferred and that we would have received credit. As a result, we did take the car from the airport and ended up paying twice. Numerous calls to Hertz did not resolve the issue.Cons:
See aboveOne location in Richmond Hill
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2,0 Poor
Mar 2021
Pros:
NothingCons:
I was called in Thursday and told there were no cars because they had “overbooked.” I had to pay a taxi to take me to Charleston. Horrible way to do business.10,0 Wonderful
Jan 2020
Cons:
Great experience, easy pickup and drop off, friendly staff, clean car etc. The location is shared by budget and Avis, with the prominent sign being for Budget (when looking for it from the street).5,2 Fair
Nov 2017
Pros:
The vehicle was in good shape.Cons:
The Avis representative in Savannah was extremely rude. We came early to inquire if we could move our reservation up 2 hours. She responded with "You can't come early and expect us to just have a car ready. We don't have any cars coming in until 12:00 or 12:30 so you will not be able to get a car until I clean it which will be about 1:00." I let her know our reservation was for 12:00 and she said she could not guarantee a car for us at that time. She said she had one car available and it was an upgrade (Ford Expedition) and we could take it for $30 a day extra right now or wait until 1:00 (our reservation was for 12:00) and get our original medium sized car. I can't even explain how rude she was.5,2 Fair
Sep 2017
Pros:
Second desk worker was helpfulCons:
My vehicle broke down 40 miles into a 1200 mile trip. I was on the side of the road and I'm the process of getting a new vehicle for 5 hours. A new timeline wasn't given for a drop off.9,6 Wonderful
Mar 2017
Pros:
courteous car rental agent easy pickup and drop off good value for the moneyCons:
French fries were under the driver's seat Could have been a little cleaner inside Would have loved to get picked up at hotel to go to place or had the car dropped off at hotel (we had to take an uber to get it.7,2 Good
Oct 2016
Cons:
car too small for my needsMost popular car type | Mini |
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