The Nissan Sentra I was given ran very smoothly for my trip, and I enjoyed most of my experience. However, when I returned from my trip, I went home first to drop off my luggage. After about 7 minutes of the car being off, I started it again, and suddenly all the warning lights were on. Brake light, engine light, oil light, and the steering wheel locked. None of these lights had come on at any point during the previous drives. When I called Budget to explain why I was not going to return on time, instead of telling me at once that there was an option to have the car towed since it could not be driven, their representative had me extend my reservation another day. They claimed this would cost less than returning the car late. I made efforts to fix the car and ascertain the issues its lights indicated, but nothing I did seemed to help or change the car's condition. Since I was parked on the side of the road, I put the car in reverse to get it into my driveway for safety, at which point the car would only go forwards. I immediately parked it, called Budget back, and explained in greater detail that I needed them to pick up the car. At that point, they did send a tow truck within an hour and a half. I have little experience renting cars, but friends have told me that the first Budget representative's actions were wrong, and I concur. I believe that I made it clear that the car could not be driven during this call, but the representative did not say anything about helping me get it towed, and I had no idea it was a potential service of the company until my second call. The tow truck driver also told me that Nissan cars suddenly locking up and breaking early in their life is very common. I would likely not use Budget again despite my good experience with the car up to that point, based solely on the poor handling of this situation at the end.
Good service
It’s was good selection of vehicles. But the only thing was I have to say they didn’t clean the car. We had a dirty car to ride in.
We had a 9am pick up time and got to the pick up location on time only to find a sign that said “be back in 30 minutes”. When the employees finally showed up they gave us a car that was very damaged. We took the car and once we got on the freeway the car was violently shaking so we had to go back and exchange the car for another. That vehicle only had a quarter tank of gas so we had to stop and get gas. This all caused major delays in our travel.
We rented a full size vehicle for a week , all of the cars were dirty & the agent lied about not having a car wash and up charged us for a cleaner vehicle instead of upgrading us for the inconveniences
Pros:
Friendly staff.Cons:
The van smelled like smoke.