Pros:Gave an upgrade when they did not have a car ready to a Chrysler 300 after cleaning one car to discover it was to be sold. Price was right but you get what you pay for in the service industry.
Cons:Chrysler 300 was as rough riding as my F150. . .
Pros:Friendly smiles when I arrived, great rental - clean and great vehicle. Great price. Easy pick up and return. Price was same when I arrived and when I returned.
Cons:Everything was perfect.
Pros:The employee was professional.
Cons:I have been driving out of town frequently for business this year and am familiar with the car rental process. I decided to try Enterprise because the price SEEMED like a great deal (53.67 for a 2-day economy rental) and the drop-off time for a Sunday was later than most car rental companies. However, upon arriving, I was informed that there was a 200.00 security deposit. I was surprised because the security deposit was twice as high as any other car rental company I have rented from thus far. Then, I was informed that because I was using my visa debit card instead of my credit card, I would need to provide two additional forms to secure my rental, one of which could be a utility bill "that shows a current balance", I am not sure about anyone else, but I don't normally carry around utility bills on my person. I pay them and file them. I have to say that, at this point, I was a little astonished. I pay everything cash these days including hotel rooms which generally hold a security deposit for approximately 150.00 (one-half the cost of the room for one evening) and I have never been asked to provide any other form of documentation other than my license. I understand the need for security deposits and had no problem with this even though the deposit seemed a little exorbitant, but to require proof that a customer is current on their bills is over the top and, to fail to inform me of this prior to arriving was just ridiculous. I did not rent the car from Enterprise and instead, drove to the car rental company that I normally use, AVIS. Within 15 minutes of my arrival, I was in a standard car for less than the total fee Enterprise would have rented their economy car to me for even with the additional day rental because of their hours on Sunday. No thanks. Save yourself some time and the hassle. I will NEVER use Enterprise for my car rental needs again.
Pros:I requested a rental with very little notice and got great service and exactly what I requested. Thank you.
8,0 Very Good
Pros:The Omaha team was efficient, in and out the door with reasonable expectation of selling you insurance and the works.
Cons:The interior of the car smelled terrible and the front windshield looked as though it was cleaned with a mop. Car's dash was also throwing a low tire error that should have been adjusted prior to me having to ask.
Pros:Staff at the booth helpful, but billing was completely different than he explained. There was a $50 no cancellation fee charged that should not have been applied. The agent also told me that if I returned the car by 7:30 Sunday night, I would be charged for one less day ($30 less). So I was over billed a total of $80 on this rental agreement.
Cons:They need to say what they mean, and back it up with their words. I tried calling them Monday, May 18, stayed on hold for over 30 minutes, then disconnected when an agent finally answered. Because of this experience, we will not use Avis again. I also have to question Kayak on this as well.
Pros:We were charged for a jump start when the check engine light came on the vehicle 1 hour into our drive.
Pros:staff was very friendly and helpful
Cons:Explain clearly to your what time and date to be drop off
Cons:Everything was great until I had to drive back from downtown Kansas City and the sync with my phone didn’t work. It somehow disabled my phone and maps didn’t work at all so I had a real hard time finding my way to the interstate.
8,0 Very Good
Pros:Very prompt and easy to deal with.
Cons:I didn't get the car that I ordered, I got a bigger one that took more gas, most people would be glad to get bigger and better. I didn't say anything and that was my fault.
Show reviews that mention
Pros:The staff was friendly and helpful and the drop off was super easy.
Cons:Office hours could be longer.
Pros:Friendly staff that worked with us.
Cons:Was really upset that the corporate office called and left me a message stating that they were going to call the police if their vehicle was not returned when I returned it on time!!! Corporate office should of probably called where I picked up and dropped off the van to see if it was returned before calling me and accusing me of not having a vehicle back!!!!!!!! THIS is the ONLY problem I had renting this vehicle
8,0 Very Good
Pros:They are friendly and helpful
Cons:It all good nth
Cons:Hertz is now charging me 90 dollars a day after I returned the vehicle on time with gas. Very upset
Pros:I received a brand new car for my trip. The lady at budget store was very friendly. I returned it on Saturday but they were close so I just drop the key in the box. I am assuming there will be no problems with the rental.
Cons:The car did not get the best gas mileage, but it drove very nicely. I would’ve like to have understood the features on the car a little more because they were a little difficult to figure out
8,4 Very Good
Pros:Ease of pickup and drop-off. Very clean.
Cons:Extremely cramped for six foot plus individual. Used to my pickup.