Pick-up location | Ponte Vedra Beach |
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Car types | |
Hire locations | 3 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
2 locations in Ponte Vedra Beach
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Reviews
10,0 Wonderful
Oct 2022
2,0 Poor
Dec 2021
4,0 Mediocre
Apr 2021
Cons:
The smelled of smoke Flight got changed and it was very difficult to get reimbursed. Had to pay four times as much to rebooked a smaller car.2,0 Poor
Mar 2021
Pros:
Staff is rude and unable to tell me the day before my reservation if they would have a vehicle. Use EnterpriseCons:
Competent staff to verify vehicle availability for my reservation. If I make a reservation my plans depend on that vehicle. Felt like a real life Seinfeld episode.2,0 Poor
Feb 2021
Pros:
NothingCons:
They had a car for me.2,0 Poor
Feb 2021
Pros:
The staff tried to help me and they were friendly but I was upset. And the rental was clean.Cons:
The staff tried to help me. When I first started to book the rental the pick-up place was suppose to be the Jacksonville Airport. When I flew in, they told me the car I booked was not at the airport. So I spent 2 hours at the airport on the phone with EVERYONE trying to get the car transferred to the airport so I could pick it up there. And they said I would have to pay another $290 to get a car at the airport on top of the $113 I already paid. Also, I did not receive any notice there was a $200 deposit at time of pick-up or that I would have taxes to pay when I brought the car back. I will never book through Kayak.com again. Hertz policies or whatever when working with kayak is just really TERRIBLE.5 locations in Ponte Vedra Beach
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6,0 Okay
Dec 2020
Pros:
No. Their employees aren’t up to date on their own policiesCons:
Better knowledge of policy from employees so that I wasn’t charged extra10,0 Wonderful
Jul 2020
Pros:
The whole process was simple and easy. The staff in both locations were very friendly and helpful.Cons:
Everything was excellent5,6 Fair
Jul 2019
Pros:
No, the manager was on some kind of power trip. I had to call the national number to work out the problem with payment.Cons:
Told me I could rent an intermediate SUV with a debit card not you can't have an SUV without a credit card.8,0 Very Good
Apr 2017
Pros:
Excellent carCons:
I did not know there was on site rental at the Jacksonville Airport when I booked the rental so I was charged extra to pick up and drop off the car at the airport which was not the quoted price. Just wished it was more clear when I booked it. Other than that it was a positive experience.6,0 Okay
Jun 2021
Pros:
Staff great Pickup & dropoff quick and easyCons:
Car honestly smelled like rotting garbage- my mom couldn't breathe in it it was so terrible. They tried to hide it with several air fresheners in every single a/c vent but it wasn't enough, just made it worse. Told the company - didn't even really apologize or offer any money off - just were like oh well you know "odors".One location in Ponte Vedra Beach
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4,8 Mediocre
May 2020
Pros:
Drop off was easy.Cons:
Avis really got it wrong with me. First, they confirmed vie e-mail and text message the reservation at a rental location not too far away from my house. I was dropped by an uber at the location, only to discover it was closed because of COVID 19. There was no one there to help and I was stranded. I called their helpline and it took me 30 minutes to talk to a real person. He tried for a while to look for an open location to change the pick up. He finally found a car that matched my reservation at an airport 40 miles away, at a higher rate. He promised to honor my initial rate. At this point I’m almost two hours off my schedule, taking into account the time it would take me to take an uber to the location. I arrived at the Airport to discover that the pickup location had been mistakenly changed by the customer service guy to a different airport - nearly 70 miles away from where I was. And the cherry on top of the pie... the representative in that location got me a car, but didn’t honor my initial rate. What a HORRIBLE experience - I WILL NEVER USE AVIS AGAIN.10,0 Wonderful
Jun 2019
Pros:
Staff was great!10,0 Wonderful
Apr 2017
Pros:
I had a short rental with Avis and the pick-up was so very easy and efficient and they brought the car to me.One location in Ponte Vedra Beach
One location in Ponte Vedra Beach
Most popular car type | Standard |
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