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Pros:Staff was friendly and fast.
Pros:Staff was great! Really appreciated all their assistance. Pick up and Drop off were easy.
Cons:We were told 3 days before our trip that there was no vehicle in the size that we needed available. We appreciated their honesty. We received a call the next day that a van became available but someone had smoked in the van and they were trying to air it out for us. The day we picked up our rental, another van had become available, which we were glad to see. However, someone had also smoked in that van too. All the seats were covered in a layer of cigarette ash. We shared with the staff that the new car smelled like smoke and was dirty. They offered to wipe down the seats, but we knew that the smell would not just evaporate with wiping down the seats. We took the van to the car wash and had to pay to have it cleaned. Even the manager at the car wash was surprised because he knows we are not smokers and couldn't believe the smell. We were taking our parents, who are older and more sensitive, on this trip. We had to purchase air fresheners to try and cover up the smell. Our whole trip we had to drive with the heat on full blast (February trip) and the windows open. Our clothes, suitcases, even food tasted like smoke from being in that car. We usually have had great experiences with Enterprise but were super disappointed by this last one.
Pros:I liked the location and the vehicle I rented was reasonable with gas.
Cons:The time the vehicle had to be picked up and dropped off could've been better for me. The hours of operation mattered because I had to pick up the vehicle in enough time to reach my destination and return on time.
Cons:Pickup location was closed by Enterprise due to COVID and kayak did not tell me that the car was at a different location.
Cons:Customer service was very rude
Cons:Response on phone to 800 number regarding my question on ezpass.
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Pros:Very Friendly staff, easy pick up and drop off service
Pros:Car was very comfortable and pick up was friendly and easy
Cons:Upon dropping off car- I made sure that it was returned with the same amount of gas as when it was picked up. However, upon receiving my receipt via email- I was charged $25 additional dollars for returning it supposedly with less gas.
Pros:Service at the Fair Lawn, NJ location was excellent. Rented through Kayak and was charged what was quoted.
Pros:Very courteous and helpful.
Cons:Had to wait for about 20 minutes for someone to come to the counter to wait on us.
Cons:They have too much hidden unnecessary charges. Like tolls beware! You can’t use your own EZ pass on their cars and even without using the bill you get is too much.