Pick-up location | Panama City Beach |
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Hire locations | 6 |
Airport locations | 2 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
Enterprise
7,1
Good
65 reviewsCleanliness
6.9
Comfort
7.6
Pick-up/Drop-off
6.6
Value for money
6.9
4 locations in Panama City Beach
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Reviews
10,0 Excellent
May 2021
Pros:
Fast and friendlyCons:
Price8,8 Excellent
Nov 2020
Pros:
Staff was very friendly and helpful.Cons:
Information on how to drop off2,0 Mediocre
Oct 2020
Cons:
Did bot have the car promised 3 times, substitute was not workable due to a seat maintenance problem but they tried to rent it to me anyway6,4 Good
Jun 2020
Pros:
The staff was great. No issues with pick up and drop box was fairly straight forward.Cons:
The car smelled heavily of smoke when we got it. The power steering was making odd noises (may require additional power steering fluid). The right rear tire gave a lower pressure warning after having the car for a few hours. No issues after filling it up so didn't appear to be a structural issue.8,4 Excellent
Feb 2020
Pros:
Great location and staff. Especially Jessica Scott. She was wonderful helping set up my rental.Cons:
They even offered me a ride after I dropped the car off.... nothing could have been better.9,6 Excellent
Nov 2019
Pros:
Staff was friendly, drop off very quickCons:
NothingHertz
4,6
Okay
37 reviewsCleanliness
5.4
Comfort
5.4
Pick-up/Drop-off
4.4
Value for money
4.6
2 locations in Panama City Beach
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Reviews
10,0 Excellent
Dec 2021
10,0 Excellent
May 2021
Pros:
Staff was very friendly and helpful. Car was really nice.Cons:
When I rented I could have sworn it said I was renting from the Panama City Airport but not so. We had to take a cab to the Hertz location somewhere in the middle of town. Airport Hertz said there was no way to change it. It was logistically challenging. Kayak or Hertz should do a better job of clarifying that the rental is not at the airport.8,0 Excellent
May 2021
Cons:
The sales rep came thru when airlines delays prevented pickup at the scheduled time.2,0 Mediocre
May 2021
Cons:
System allowed a 12pm pickup. The facility closed at 12pm. NOBODY CALLED FOR MY STATUS OR BETTER YET STAYED UNIL I ARRIVED. I arrived shortly after 12pm and the facility was closed. This was Saturday and we were STRANDED WITH NO CARS AVAILABLE ANYWHERE.2,0 Mediocre
Oct 2020
Cons:
Hertz notified me one day in advance that they did NOT have the vehicle I reserved almost one month in advance. They reported that there were none available nearby and there was no upgrade available either! I am still waiting for them to refund my money!6,0 Good
Sep 2020
Pros:
N/A see note belowCons:
We booked through Kayak when we arrived there was no record of our booking. So we rented two days later from Avis. Also I tried to book through AAA they said you had no agency in the airport you do. I picked okay as a rating because I don’t think it was your fault but you lost a sale and I thought you should know because in the past you have been excellent.6,6
Good
22 reviewsCleanliness
6.6
Comfort
7.6
Pick-up/Drop-off
6.3
Value for money
7.0
One location in Panama City Beach
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2,0 Mediocre
May 2021
Cons:
They charged me for smoking in the car when I did not. Charge was $400. Very unhappy.8,0 Excellent
Mar 2021
Cons:
Returned a day earlier and no refund for that day.2,0 Mediocre
Jul 2020
Cons:
They could not fulfill your booking.8,8 Excellent
Feb 2020
Pros:
Easy access to counter. staff was very helpful.Cons:
Seats in the Buick Encore were uncomfortable. Adjustments were not adequate.2,0 Mediocre
Oct 2017
Cons:
Maintained that my reservation had been cancelled, failed to make any effort to provide me with any alternatives for a rental. Consequently I had to rent from another agency at a much highest fee. Attendants unprofessional and unresponsive at this Panama City, Florida location.8,0 Excellent
Sep 2017
Pros:
The car was a nice ride, comfortable and economical.Cons:
The car advertized that it held 5 LARGE pieces of luggage. Well, that was a misnomer, as it was a tight squeeze with 3. Large was subjective.5,8
Okay
18 reviewsCleanliness
5.9
Comfort
6.3
Pick-up/Drop-off
5.1
Value for money
5.5
2 locations in Panama City Beach
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Reviews
9,2 Excellent
Oct 2020
Pros:
Staff great...drop off easy.Cons:
I forgot to ask for a nonsmokers car .It was a great car.2,0 Mediocre
Sep 2020
Pros:
TerribleCons:
The office did not accept my interim license despite the website saying such licenses were accepted. I was stranded in a strange city with no where to go. In my hour of need, I was betrayed and staff were not helpful, if not rude. They take a reservation, but they do not hold a reservation. Seinfeld got it right. These rental companies will be shadows of their former selves because they do not understand something so simple as do not betray your customer. Do not lie to your customer. Do not strand your customer in a strange city with no options10,0 Excellent
May 2017
Pros:
Everything--except somehow I booked a car at an in-town location rather than airport. How did that happen?Cons:
I'll probably use Vroom Vroom next time. They have a very clear cancellation policy. Avis/kayak--you couldn't find their cancellation policy with a forensics expert. Ergo I assume it sucks. Thank you for reading. Take the rest of the day off.6,8 Good
Mar 2017
Pros:
We did get the car we reserved the next day and they did allow us to drop it off at the airport and waived the $75 feeCons:
Cost $55 to get to the correct Avis. We reserved a convertible And it wasn't available yet.10,0 Excellent
Feb 2017
Pros:
Agent was very helpful. Outstanding serviceCons:
Agent was very helpful. Outstanding service8,8 Excellent
Sep 2016
Pros:
Didn't have the car requested but received an upgrade.4,0
Okay
20 reviewsCleanliness
5.5
Comfort
5.0
Pick-up/Drop-off
4.0
Value for money
5.0
2 locations in Panama City Beach
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Reviews
2,0 Mediocre
Mar 2021
Pros:
Staff are hard to reach, not very knowledgable, and not very professional. They like to argue and leave you feeling like they have no intention of helping you. They need to be re-trained, other rental companies have much better staff. By a long shot.Cons:
Your computer system is horrible for keeping track of reservation information. Your staff needs a huge attitude adjustment, they are rude! Your reservations are too inflexible to allow me to make necessary changes. Your reservations does not keep track of the request to drop off at a different location. Your phone system is inadequately staffed, and the staff in my pick up location never answers their phone. They do not like to work.2,0 Mediocre
Jul 2020
Cons:
The car we reserved was not available. We were told it would arrive the next day and it didn’t. This delayed our trip and ultimately forced us to make a reservation with a different company at a much higher cost.2,0 Mediocre
Jul 2019
Cons:
Will never rent from them again. Reserved a car online, pickup on July 4th. Site closed early. Customer service could not find my reservation and was less than helpful. I could barely understand him and he kept insisting that my rental was for a different city on a different date. Use Enterprise !!9,2 Excellent
Jan 2018
Pros:
The process was quick. No pressure sales or upgrades.Cons:
Cleanliness of the location6,0 Good
Sep 2017
Cons:
The stand was inside a Sears Auto Care and I had to call a number to get someone to come to the stand. The gentleman didn't specify that I'd be charged for a whole new day if not returning to Tampa exactly at 24 hrs. When I returned, it was explained why it was double what I was expecting but I could've planned differently had I known it wasn't prorated for an hour or two over. Also didn't have cruise control on the car which is a big feature when driving longer distances.6,4 Good
Apr 2017
Pros:
Good on gasCons:
It had over 20000 miles on it.was expecting a new model carOne location in Panama City Beach
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10,0 Excellent
Feb 2020
Pros:
Yes and Yes2,0 Mediocre
May 2019
Cons:
I received a notice that my vehicle was reserved, but after driving to the airport to get it, they had none. No one ever got back to me to say they had no vehicle to prevent me from wasting my time driving to the airport and back.8,4 Excellent
Nov 2018
Cons:
I stood in line at the counter for 40 minutes and only 3 people were ahead of me! The agent was chatting so much and slow.10,0 Excellent
Oct 2018
Pros:
The agent was very courteous, checked the needs of the customer and upgraded me to a better vehicle for no additional cost. Her instructions were clear and the vehicle was very clean.9,6 Excellent
Aug 2018
Pros:
Easy car to get around in. Just the right size for 2 people.Cons:
The car was difficult to see out the back window when backing up.9,6 Excellent
Jun 2017
Pros:
Very easy pick up and car was nice.Cons:
Car had been smoked in and heavy perfume to try to cover it.Most popular car type | Intermediate |
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