1.9 HorribleJul 19 2021
Made a reservation back in early March 2021 for a Chevy Suburban or equivalent for a road trip I was going to take with my family. Went to pick up my rental 4 months later in July 2021 and they try to give me a Lincoln Navigator. The Navigator may sit the same amount of people but it definitely does not have the storage space of a Suburban/Expedition/Yukon XL. This wasn't going to work for my family as I think the Navigator has less storage capacity than my Buick Enclave. Unfortunately, they didn't have any Expeditions available in the entire KC Metro area. Very upsetting to make a reservation 4 months in advance and then not get what you reserved! They could have called or talked to me at any point during the week that they wouldn't have something instead of me having to make last minute changes for my family's road trip.
10.0 ExcellentApr 12 2021
Easy check in and out. Open on Sunday even Easter Sunday.
10.0 ExcellentDec 28 2020
Drop off extremely quick and easy
9.6 ExcellentAug 20 2020
Staff was very helpful and easy to work with.The vehicle needed to be vacuumed, but was otherwise clean.
2.0 MediocreJun 11 2019
I didn’t get a vehicle. There were only two vehicles available and I was only eligible to get a van. I requested a car for gas mileage and a van was not an option. Also, there was only 1 staff member working. Poor management at that location.
10.0 ExcellentJun 9 2019
Very friendly staff, process was very easy, van was really nice and comfortable.
9.6 ExcellentJan 2 2018
Great experience!I rented through a different Budget location last year, and this year's experience was superior. Great customer service both picking up and returning the vehicle.It took me a long time to figure out the technology in the vehicle (the map, the serius radio, the gas gauge, etc.... even the headlights!). This was no fault of the rental car company, of course. It just took me a while to get acclimated. No complaints.
2.8 MediocreAug 10 2017
The car achieved good gas mileage.I had reserved a ford Taurus or a dodge charger but when I went to get the car the only thing they had was a dodge journey or a Toyota 4runner neither of which was even close to what I had reserved. They said they would upgrade me to a Lexus at no charge if I was willing to drive the dodge journey to the Shawnee mission location so I agreed expecting the lexus to be a luxury sedan. It turned out to be a qx30 which was more of a all wheel drive crossover sports car which I would not have gone for knowing this. The car had not been cleaned especially on the inside. It had what appeared to be soda spilt on the drivers side door panel, on the passenger seat and on the rear seat. The rear seat door panels had mud on them and the seats had colored crumbs that looked similar to m&m crumbs. This put me an hour behind schedule with a car I did not want and dirty to boot. I had expected the car of this level to have navigation but it did not so I was forced to use my cell phone to navigate. Things went pretty well until I had to stop for fuel. The access door for the fuel cap would not open. I finally got it open and found a wad of paper in it. After removing the paper it worked fine. I am relocating overseas so I was going to the Washington state area to visit my daughter before going. They get a lot of rain up that way. The streets were wet and a lot of splatter was getting on the windshield and when I went to run the window washer the wiper smeared the windshield and I could not get it to pump any window washer fluid and I had to pull over and pick up some window wash fluid. I filled the reservoir. I could hear the pump pumping but it would never pump any fluid. This was a major safety issue in an area that gets a lot of rain. Oh and I almost forgot , I no more than drove off the lot and I had a tire pressure alarm. The right rear tire was 6 lbs low on air so I had to stop and add air to it. I had got into a heavy downpour in Sturgis Wyoming and it just happened to be near the cycle rally time. I was going down the highway surrounded by motorcycles and it started to rain. The windshield had a film on it and I was driving blind. I had to pull over and wait for the rain to let up and then had to find a store and purchase some windex and paper towels to clean the windshield. It was terrifying driving down the highway knowing there were cyclist all around me and I could not see anything . It was a miracle that I was able to get off the highway without causing a serious accident. I feared getting into more rain and not being able to see and so I brought the car back two days early. I really expected to get some credit for the rental since I brought it back two days early because of safety issues . If all this was not bad enough, when I turned the car in I was explaining to the fellow all the issues with the car , Ashley who was the person at the Shawnee Mission location where I picked the car up from said that she had cleaned the car 10 minutes befor
6.8 GoodJul 14 2017
Inexpensive but filthyAgent was personable in spite of being the only employee on duty and having to clean the car herself.Car wasn't ready at pickup time. Car was filthy and had to wait for the only employee to go wash and vacuum it, which was done sloppily. The car reeked of old cigarette smell even though labeled as non-smoking. Agent said she didn't smell anything but would note my observation. This made the seven hour trip rather unpleasant.
9.2 ExcellentApr 23 2017
They worked with me. When I didn't care for the car they planned to give me they switched it with no problem. Made it fairly quick, easy and was a very clean office. Car was clean & a full tank.Didn't know they wouldn't take a debt card without a current utility bill. Being from out of town, I didn't have any bills on me. The hours of office were different than what was shown on line.