1.9 HorribleJul 8 2021
I have rented with Enterprise before and chose Alamo (not knowing they were together). Bad experience with Enterprise last time even though I have been a customer for many many years. When I picked up the car, nobody was there. I waited 15-20 mins. I was told where the car was, which was a good walk, and walked to the car myself and drove away. No inspection of the vehicle. The rental we received was too small even though we rented a Full SUV, 7 passenger-they gave us a Nissan Armada, which was a little dirty, had the new sticker still on part of the roof which we figured out because of the noise it was making. We lost the radio/navigation for awhile, then came back on. We had five of us plus luggage and lets just say the children (16-18) were not very happy. I believe I will be renting from a whole other company when I rent again. Last year when I rented from Enterprise, Plymouth location, they were not very accommodating and the time before that I had to trade that rental in for another one.
10.0 ExcellentDec 28 2020
Staff was friendly and quick, overall it was a quick East process
9.6 ExcellentSep 21 2020
incredibly painless process from pick up to return.Same old, same old. You get a cost estimate for the rental car, go to another site, and the cost of the car at the first site has doubled. Why is this considered good business?
7.2 GoodJul 31 2020
Customer service was very good overall.While the vehicle was clearly marked as a non smoking vehicle it was very obvious that one of the previous renters in fact smoked in the vehicle. I was hopeful the smell would dissipate but it never did over the 4 days we rented.
10.0 ExcellentJun 8 2020
Easy drop off. Excellent quality vehicle.
8.8 ExcellentMay 16 2020
The staff was very friendly and one reason I would come back. However, she was overwhelmed with customers. She was one person handling at least three customers while i was there. She maintained a friendly disposition though. In the middle of an epidemic, you need to be flexible and patient. The checkin process took a little while but given the environment, the staff handled it very well.See above
10.0 ExcellentApr 30 2020
Today was a very good day The lady was excellent and went out of her way The company is very lucky to have her
3.6 MediocreApr 26 2020
That the woman at the next counter was able to get me a vehicle despite reserving with Alamo, and there being no one at the Alamo counter.I reserved online, and was emailed instructions. I arrived at the airport location to pick up the vehicle only to find that there was nobody at the desk, and a sign up saying go to another location. The woman at the next counter said it was happening to a lot of people, and because I did not pre-pay, she was able to get me a vehicle from her company.
10.0 ExcellentAug 23 2019
Staff both pick up and drop off.
4.0 OkayJul 28 2019
Staff was friendly but not helpful. Called at least 4 times during business hrs one day with no answer. Called second day & was put on hold 10 minutes as my phone battery ran out. Finally hung up. Returned car around 7:30am with no one at desk. Waited around 5 or 10 minutes & no one showed up.CONTINUED FROM ABOVE QUESTION. Received a call back several hrs after I left car saying the front bumper was misaligned. Something that was not apparent to me when I dropped the car off. If the attendant had been there during business hrs we could have reviewed the car together. His word/mine