4.0 OkayNov 14 2021
The vehicle I rented had serious issues once I hit 48mph the engine got extremely loud. And the dashboard was haunted it would continue to do things like turn the air constantly after turning it off, changing the radio station, changed the settings all while driving the vehicle.
9.6 ExcellentJul 18 2020
Extremely helpful at both pick-up and drop-off locations, their servers were down at pick-up but they handled it well and we were even able to find a car that better suited my needs! Was able to drop off at a location closer to me.Probably could have used an extra pass with the vacuum, but we rented a large cargo van so not too upset about it.
8.8 ExcellentMay 8 2020
The staff was very polite and professional. The van drove great. I got a great price, I thought, too.I did wish the staff was wearing a mask (it's covid-19 time right now), esp when in the office, and, while cleaning the interior of the vehicle. I had to wipe it all down myself again, as the virus is spread by exhalations. I didn't mind I waited an hour to get going after pick up time, because they are short staffed due to the virus, though.
3.2 MediocreMay 15 2019
NothingThe car was not what I was expecting, it had horrible brakes, horrible alignment, and the air conditioning was mediocre. The car wasn’t ready when I got there and I had to wait 45 minutes for the car to be cleaned. It had 1/4 of tank of gas, and the sales clerk did not have any idea of what he was
8.4 ExcellentMay 2 2019
Car was waiting out front for me, was ready to go once the customer ahead of me was taken care of. I loved the drop box which saved me time the next morning from having to have some one take me and then return home to get my car.The car was great, but the windshield and back window was dirty when I picked up the car. I had to go home and wash them before my trip.
10.0 ExcellentJul 27 2017
Hertz Staff courtesy and proficiency. My expectations were exceeded.
6.0 GoodMay 1 2017
Car got great gas mileage and worked for meThought a full size car was bigger than what I was given.
4.8 OkayApr 25 2017
Requested disability hand control in advance, had to wait 3.5 hoursRequested disability hand control in advance, had to wait 3.5 hours for car to show up. No discount offered, only apologies. Rep was overwhelmed with no help. He had to wash, vac all cars himself. Phone was ringing in office while he was outside doing these chores. Terrible set-up for a well-known national company. Will avoid Hertz in future.
2.0 MediocreApr 18 2017
What a Nightmare!I liked that when I called the Hertz "800" number that Hertz dealt with the problem.I DID NOT like that the place was a franchise and the car they gave us had the a piece of the car under the front end DUCT TAPED and it fell down (while driving on highway) and almost caused an accident with three of my children in the car!
2.0 MediocreMar 25 2017
I never got the car and i was refused a refund of the prepaid fee of $245.00.Do not like the policy. How am i responsible for payment on something I never received.