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One location in Odenton
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10,0 Wonderful
May 2021
Pros:
drop off staff exceptionally helpful with my elder mother10,0 Wonderful
May 2021
Pros:
ExcellentCons:
Everything was perfect8,0 Very Good
Apr 2021
Cons:
Pick up was staffed by only one person and it took forever. But hey, it's COVID.2,0 Poor
Mar 2021
Pros:
Nothing was great about the business; they gave away my rental to another customer; my flight was delayed and when my family and I arrived we didn't have a rental to go to our next destinationCons:
If they would have put my rental aside for me and my family when we arrived from our flight!8,0 Very Good
Feb 2021
Pros:
Staff was very friendly and the drop off was very easy.Cons:
I thought it all went pretty easy.2,0 Poor
Nov 2020
Pros:
Nothing. They had no cars available for anyone and we were stuck there at midnight with over 100 people in the facility.Cons:
Don’t give reservations unless you can fulfill them. Multiple companies pool cars at this location and none of them had any.One location in Odenton
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10,0 Wonderful
Jun 2021
10,0 Wonderful
May 2021
Pros:
Very nice and courteous staff. The car was excellent, almost brand new, and drove great. The pick up and drop off were quick and easy.Cons:
I did not receive any receipt or acknowledgement when I returned the vehicle. The car was checked in quickly but the agent said he would email the receipt and I had to call back the next day to request the receipt.10,0 Wonderful
Mar 2021
Pros:
Everything was very smooth. No attempts to upsell. Got me on my way quickly and pleasantly.Cons:
I don't have much to say. Everything went as I expected.10,0 Wonderful
Mar 2021
Pros:
Pick up was fast and easy and only took a few minutes. The return was even faster. I just pulled up and someone was there to take the key and I left.Cons:
Honestly , nothing on this rental.10,0 Wonderful
Mar 2021
Pros:
The staff in the parking garage was especially helpful and friendly for pick-up and drop-off. They couldn't have been better and were always available to gladly help.Cons:
The inside-office/front desk person wasn't quite as friendly as the very helpful outside people.10,0 Wonderful
Mar 2021
Pros:
Pam was super helpful!Cons:
Notification before reservation (was wrong time) cancelled to confirm.One location in Odenton
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10,0 Wonderful
Nov 2020
Pros:
Great rental.Cons:
Nothing. Everything was fine3,6 Poor
Aug 2020
Pros:
The other rental company that helped us2,0 Poor
Jul 2020
Cons:
Payless in BWI is closed and has no cars available for the last few months. However, they are still accepting reservation! Don't be fooled2,0 Poor
Jul 2020
Cons:
We showed up for our reservation only to be greeted by a sign at the counter saying “ no cars available “. We had to scramble and rent from another company at twice the price. There was no one at the counter. Why is kayak booking reservations for Payless at BWI if they clearly aren’t running?2,0 Poor
Jul 2020
Cons:
Booked a rental and showed up to pick up the car and there was no one at the counter. There was only a sign saying No cars available. Very unprofessional and caused unnecessary stress at the start of a trip.2,0 Poor
Jul 2020
Pros:
Nothing. No one was there and I was unable to rent the car.Cons:
Someone could have been there and they could have had a car there since I booked it a week earlier.One location in Odenton
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10,0 Wonderful
May 2021
Pros:
Great experienceCons:
Line at pickup could have been shorter10,0 Wonderful
Apr 2021
Pros:
Quick process to get my rental (done through the Avis app).Cons:
This facility hasn’t incorporated their new fast pass system where your can get a QR code to check out. Reagan Airport has it and makes a big difference.10,0 Wonderful
Apr 2021
Pros:
Vehicle was nearly brand new. Clean, inside and out.Cons:
Long wait in line. Representatives seem care-free.8,0 Very Good
Mar 2021
Pros:
The people there were very pleasant to deal with.Cons:
I was late picking up my car and I still had to wait for 20 minutes. The car was not cleaned very well.4,0 Mediocre
Mar 2021
Cons:
Provide a car that wasn’t damaged10,0 Wonderful
Jan 2021
Pros:
Everything was easy and quick. The staff was great.One location in Odenton
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4,0 Mediocre
Oct 2022
4,0 Mediocre
Sep 2022
2,0 Poor
Sep 2022
4,0 Mediocre
May 2022
2,0 Poor
May 2022
10,0 Wonderful
Jun 2021
Pros:
YesCons:
Nothing. Everything was easy and excellent.2 locations in Odenton
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6,0 Okay
Nov 2020
Pros:
It was “meh”, so nothing was really good.Cons:
They could have correctly cleaned the car.8,8 Very Good
Sep 2020
Cons:
When we arrived the car we rented was not available and they wanted to charge us to upgrade. They did however endnus giving us the upgrade for free but I had to mention it 3 times2,0 Poor
Sep 2020
Pros:
Staff was rude and truck was filthyCons:
everything9,6 Wonderful
Aug 2020
Pros:
It was a pretty seamless experience. I had a Ford Fusion Hybrid, and was amazed at avg 47 mpgs over the weekend.Cons:
Nothing really10,0 Wonderful
Jun 2020
Pros:
Easy on both ends. It seems like the transactions have really been streamlinedCons:
I don’t have any suggestions2,0 Poor
May 2020
Cons:
The manger BWI enterprise refuse to give me my car that I reserved for. Which I had to go to hurtz for a rentalOne location in Odenton
One location in Odenton
One location in Odenton
Most popular car type | Luxury |
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