Cons:Business was closed at the time of my confirmed reservation, so I was unable to rent my reserved car.
Cons:The radio was fuzzy, which sucked because I rented the car for a short road trip and was unable to listen to music. The inside of the car was dirty. Worst of all, the outlet for my car-phone charger was broken. I was worried that my phone would die while i had my GPS running. If I had known the charger port was not working, I would not have rented this car.
Pros:The staff was very friendly and helpful, the vehicle was up to date and clean. It was great!
Cons:Honestly I cant think of a better experience than what I had with Kayak and Budget.
Cons:They did not have the car for us at pickup even though it allows us to reserve a car at this location.
Cons:Closed the office exactly at 6pm... I was a little late and they were gone. Wish they could have called me. Long line.
Pros:They did not have the car I request
Cons:I hated it they did not have the car I requested or something similar.
Pros:Ease of booking through Kayak. nothing else.
Cons:When I picked up the car, it was in a seedy location on a lot that was shared with uhaul. my rental was the only budget rental on the lot. The attendant looked like she just woke up in the back, and didn't do a walkthrough to check for damage (and there was a lot!), the car was filthy inside and out and high mileage. There was tobacco and trash inside the car, It smelled horrible inside, and the rental agreement from the previous renter was on the passenger seat. The rental was in chicago area but for some reason the license plate said Florida. It felt like the car was someone's personal car that they just decided to rent out. Also, the price of the rental i found out later was much more than other comparable car rental places in the area. upon returning the car, it was like a cattle call, they didn't say one word just gave me a receipt and walked away. I didn't get a chance to explain how bad the experience was. But I doubt they care.
Pros:Staff was not friendly and not helpful. I was told that they don't have a car for me, even though I made a reservation. I don't recommend this location at all!
Cons:Staff didn't even try to locate a car for me. She didn't want to help me at all.
Pros:The suv was nice, but needed to be cleaned.
Cons:The staff member was lazy, had a poor attitude, and unprofessional. Upon returning the car the same staff member was late and no one else was present in the office.
Pros:supposed to pick up my rental at 9 am , waited one hour for a car to be lockated , another 1 hour drive to pick up the car , and another 1 hour drive back to first location , after all i missed my 5day trip , and when i returned the car after 2 days , got charge 70% of the price , talk to hertz associate and her response was “ unfortunately nothing i can do ....
Pros:I do not recommend this dealership. I was there on May 7, 2018. Very poor service, the girls were constantly talking on the phone with someone, I was not helped to take the car.
Cons:I do not recommend this dealership. I was there on May 7, 2018. Very poor service, the girls were constantly talking on the phone with someone, I was not helped to take the car.
Pros:Hertz as a company did a good job at giving us a replacement rental.
Cons:Both cars we got rearview mirrors that fell off
Pros:I needed a car after an accident. Kayak allowed mecto rent for much less than if I had rented directly from Hertz. I always use Hertz, by thexway.
Cons:Hertz at the Marriot, in Oak Brook is quite ctricky to spot. Outside and indoor signage is inadequate. However, the Hertz staff is friendly and bery efficient, so that makes up for a frustrating scavenger hunt in search of the Hertz.