10.0 ExcellentApr 20 2021
Pros: Under the circumstances, the staff was quite accommodating. When I arrived for pick-up, there was not a car available and the staff could not give me a time frame for when I would be getting a car. I mentioned that I had to be in Wichita, KS (from OKC) by 4pm (It was a little after 11AM). When a car became available, it was at the airport location and still needed to be cleaned up and driven to the I-240 location. Instead of making me wait, a staff person drove me over to the airport to the car so I would not have to wait longer than necessary for someone to bring it to me. This was really helpful and I appreciated it.Cons: Obviously, a car waiting for me when I arrived at my scheduled pick up time would have been ideal, but it worked out and, again, the staff was handled it well.
10.0 ExcellentApr 7 2021
Pros: Staff was friendly and service was quick. The woman checking me in/out was knowledgeable and kind. She made the whole process simple. I appreciated everyone wearing masks and the cleanliness of both the car and the lobby.
2.0 MediocreOct 18 2020
Cons: I reserved a vehicle but when I arrived there was no vehicle. I reserved 2 more times and always told that there was a vehicle but when we showed up there was no vehicle available.
10.0 ExcellentJul 19 2020
Pros: The staff was friendly. I rented a midsize suv. The site said Ford eco or equal and I ended up in a Mercedes. It was clean and drove perfect. The price was reasonable and service was great. I will use their service again.Cons: I’m sure there is always room for improvement because t I don’t know where it would’ve been needed in my transaction as everything was perfect. Keep it up guys. Thanks so much.
10.0 ExcellentAug 22 2019
Pros: All the staff were nice and kind, Simisola was professional enough to help me out getting the best option.Cons: Honestly, I cannot think of anything
10.0 ExcellentJul 15 2019
Pros: The staff stated she was informed that she was to not lease out anymore vehicles. She stated that there was something about me and that she had a special vehicle. I ordered on Kayak and 15 minutes later I was in my car. My experience was in and out. Spectacular customer service and care!!Cons: The amount of cars available left! There was only 3 but I got a great choice!
7.6 GoodApr 23 2019
Pros: Pick up and drop off was easy, and the car was easy to drive, had good gas mileage, and was decently comfortable. I had a small leak in one of the tires, and Firestone fixed it for free (billed Enterprise through an agreement with them).Cons: The tire leak did cause me to lose a day of use. The place I picked it up from closed early on Sunday and I had trouble getting in touch with them about needing to drop off my car later than I had planned.
8.4 ExcellentMar 24 2019
Pros: The staff were very attentive to my needs.Cons: There was initially a misunderstanding about primary insurance which made the ultimate driving experience complicated. Thankfully management reached out to me prior to my raising the issue and resolved it. Overall very pleased
8.0 ExcellentJun 8 2017
Cons: The right front tire has a slow leak. Had to fill twice.
2.0 MediocreApr 5 2017
Never againPros: The first car was great in gas, but had transmission issuesCons: I rented a car at the Oklahoma City airport. The car broke down and left me stranded. Was told by their roadside assistance people they would take care of a hotel, but that was a lie and the manager was very rude about telling me. Have called their customer service line several times and no one is able to find my reservation. Will never put myself in this position again.