|Pick-up location||New Iberia|
Pros:The staff was friendly and helpful. Pick up and drop off was easy.
Cons:I thought it was pricey but it was the cheapest option, so could just be that I don’t rent card very often.
Cons:They need to make it explicitly clear (online and at rental kiosk) that they do not accept Debit cards so we don’t wait an hour in line at the airport only to find out that I can’t rent a car when I finally speak to the employee.
Cons:Drop off experience was not smooth. No one available to ask questions. Drop off in Kenner was somewhat of a nightmare. Next time I’ll allow at least an hour extra time
8,4 Very Good
Cons:Having certain rental cars that you can smoke in for a long trip
Pros:Easy pick up process, friendly staff.
Cons:Incorrect billing, that I only found out about after checking with my bank - no receipt at drop-off, no reason for extra charge. The company fixed the problem, but I had to call in and inquire and wait for a refund.
Pros:Service was very fast and easy
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Cons:Flight arrived after rental car office was closed. No refund and reservation was cancelled because I wasn't there on time. Booked through Travelocity. Will never do that again.
Cons:Car was dirty with food on steering wheel and center counsel windows were so dirty I had to pull over and wife a circle so I could see out of it. Vehicle was supposed to be Covid-19 safety sanitized with a sticker and no such thing. Also I reserved a SUV and ended up in an Nissan Altima and told “oh well it’s all we have”
8,0 Very Good
Pros:staff was super helpful
Pros:Price was good
Pros:The staff was super friendly and timely. Thank you!
Pros:I didn't like any part of it!
Cons:The lady at the Dollar/Hertz rental was very rude! I didn't get the car I reserved and missed out on the entire Thanksgiving Holiday with my Father and sisters. I got charged $45.00 for insurance that I didn't get to use! I am beyond pissed off!
Pros:I really liked Neshanda (maybe I misspelled her name). Very helpful. Helped me get another vehicle since the mini van I reserved was not there.
Cons:I hate not getting the vehicle I reserved on line. You showed a mini van but that is not what I got. Why do you ALWAYS bait and switch? I do not think I have ever gotten the exact vehicle I have reserved. Why?????
Pros:Not much of anything about the rental.
Cons:Car was dirty in inside. Scratches all over outside of car. Brakes made noise because of a needed brake job, and the car had 40k miles on it. Worse rental I had in years.
Pros:People were friendly
Cons:I booked a Suburban or similar. Was called the day before and was asked if a mini van would be ok. I said yes. When we got there we got a Cheverolet Traverse. Not at all big enough for the people and luggage we had. Very disappointed!
Cons:Got there to pick up my scheduled pickup to find out they had no vehicles available. I made this reservation days in advance. She tried to call aroumd no vehicles at any of their locations. Then offered a vehicle that had a broken seal to the door so if it would rain it would leak in the car. The reception was rude. Calked to get my money back so I can go to enterprise was told would take 5 business days for my money to be returned!!!!! I ended up getting a vehicle from enterprise service was great!!!