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Pros:Pick up and drop off was quick and easy. Staff went through the car to make sure everything was clean and gave a quick tutorial on how things operated in the car.
Pros:Michael the branch manager was very helpful and very engaged. I felt very welcomed. Super easy process.
Pros:Plenty of room, got an up grade because yhay didn't have what i asked for.
Cons:Car was a bit bigger a bit more on gas than asked for so gas was a bit more.
Pros:Excellent staff. Very professional!
Pros:I liked Gerald who came to the rescue was very nice and attentive. Thank You
Cons:I did not like Ross, he was rude and did not have customer service skills. I believe that he is racist.
Cons:They rented us a car to pickup on a day that they were not open and then would not change the reservation to a location that was open. Eventually I got the reservation changed to the airport, when I got there the line was 15 people long and after 10 minutes of waiting only one person was serviced. I went to another car rental agency and rented a car for $40 dollars more.
Cons:Reserved car 2 days prior to trip. No vehicle available to pick up on day of trip.
Cons:Rental office in the middle of hotel being renovated. Not a pleasant walk from parking lot to office. Got "non-smoking" car with bad cigarette smell. Rep was unable to answer questions on how to pay tolls in Illinois.
Cons:I dropped off at a different location. On the web site as well as the paper work it said the Budget office was at a Best Western Hotel. Not familiar with the area , I was looking for the Best western not an address. The Hotel had changed ownership and the name was different. I tried calling the office and was transfered to National Budget hdqrs and they could not help me. So I finally located the address on the NEW Hotel!!!
8,0 Very Good
Pros:Nothing. Complete disappointment.
Cons:When they see you are a Kayak/Priceline customer there is NO customer service. The little I saved by going thru them they literally screwed me with the insurance. You can pay for the car at the counter but NIOT the insurance! You are not told that up front. The staff was most unhelpful. They never showed me tthe car or went over anything - no time for Kayak/Priceline customers at all!
8,8 Very Good
Pros:Excellent customer service by front desk.