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6 locations in Mukwonago
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10,0 Wonderful
Jul 2020
Pros:
Pick up and drop off was quick and easy. Staff went through the car to make sure everything was clean and gave a quick tutorial on how things operated in the car.10,0 Wonderful
Jun 2019
Pros:
EverythingCons:
Nothing10,0 Wonderful
Apr 2019
Pros:
Michael the branch manager was very helpful and very engaged. I felt very welcomed. Super easy process.7,2 Good
Nov 2018
Pros:
Plenty of room, got an up grade because yhay didn't have what i asked for.Cons:
Car was a bit bigger a bit more on gas than asked for so gas was a bit more.9,6 Wonderful
May 2018
Pros:
Excellent staff. Very professional!Cons:
Nothing.2,0 Poor
May 2017
Pros:
I liked Gerald who came to the rescue was very nice and attentive. Thank YouCons:
I did not like Ross, he was rude and did not have customer service skills. I believe that he is racist.One location in Mukwonago
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10,0 Wonderful
Sep 2022
2,0 Poor
Nov 2017
Cons:
They rented us a car to pickup on a day that they were not open and then would not change the reservation to a location that was open. Eventually I got the reservation changed to the airport, when I got there the line was 15 people long and after 10 minutes of waiting only one person was serviced. I went to another car rental agency and rented a car for $40 dollars more.2,0 Poor
Oct 2017
Cons:
Reserved car 2 days prior to trip. No vehicle available to pick up on day of trip.3,6 Poor
Jun 2017
Pros:
Convenient locationCons:
Rental office in the middle of hotel being renovated. Not a pleasant walk from parking lot to office. Got "non-smoking" car with bad cigarette smell. Rep was unable to answer questions on how to pay tolls in Illinois.6,8 Okay
Dec 2015
Cons:
I dropped off at a different location. On the web site as well as the paper work it said the Budget office was at a Best Western Hotel. Not familiar with the area , I was looking for the Best western not an address. The Hotel had changed ownership and the name was different. I tried calling the office and was transfered to National Budget hdqrs and they could not help me. So I finally located the address on the NEW Hotel!!!8,0 Very Good
Jun 2022
One location in Mukwonago
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2,0 Poor
Apr 2021
Pros:
Nothing. Complete disappointment.Cons:
When they see you are a Kayak/Priceline customer there is NO customer service. The little I saved by going thru them they literally screwed me with the insurance. You can pay for the car at the counter but NIOT the insurance! You are not told that up front. The staff was most unhelpful. They never showed me tthe car or went over anything - no time for Kayak/Priceline customers at all!8,8 Very Good
Jan 2017
Pros:
Excellent customer service by front desk.10,0 Wonderful
Oct 2022
10,0 Wonderful
Aug 2022
2 locations in Mukwonago
Most popular car type | Intermediate |
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