10.0 ExcellentApr 20 2021
Under the circumstances, the staff was quite accommodating. When I arrived for pick-up, there was not a car available and the staff could not give me a time frame for when I would be getting a car. I mentioned that I had to be in Wichita, KS (from OKC) by 4pm (It was a little after 11AM). When a car became available, it was at the airport location and still needed to be cleaned up and driven to the I-240 location. Instead of making me wait, a staff person drove me over to the airport to the car so I would not have to wait longer than necessary for someone to bring it to me. This was really helpful and I appreciated it.Obviously, a car waiting for me when I arrived at my scheduled pick up time would have been ideal, but it worked out and, again, the staff was handled it well.
10.0 ExcellentApr 7 2021
Staff was friendly and service was quick. The woman checking me in/out was knowledgeable and kind. She made the whole process simple. I appreciated everyone wearing masks and the cleanliness of both the car and the lobby.
2.8 MediocreNov 5 2020
Reserved a car and at pickup was told they didn’t have any cars and there were non in town at other locationsHad a car instead of a 15 passenger van.
2.0 MediocreOct 18 2020
I reserved a vehicle but when I arrived there was no vehicle. I reserved 2 more times and always told that there was a vehicle but when we showed up there was no vehicle available.
2.0 MediocreAug 15 2020
Nothing at all. Enterprise over promises. Corporate apparently doesn’t talk to locations (according to manager in OKC). No cars available!!!Enterprise should KNOW how many cars they are expected to be rented and make sure they have them available!! Worst experience ever with Enterprise!!!
10.0 ExcellentJul 19 2020
The staff was friendly. I rented a midsize suv. The site said Ford eco or equal and I ended up in a Mercedes. It was clean and drove perfect. The price was reasonable and service was great. I will use their service again.I’m sure there is always room for improvement because t I don’t know where it would’ve been needed in my transaction as everything was perfect. Keep it up guys. Thanks so much.
10.0 ExcellentJul 10 2020
Easy process with clear concern for health and safety of customers and staff. The process was efficient, yet thorough. Our minivan was clean and comfortable, and got a surprising 31 miles to the gallon. I will definitely use Enterprise in the future.
2.0 MediocreJun 27 2020
We never got the car and your customer service was terrible
2.0 MediocreOct 21 2019
Nothing, would not use again.We reserved a car for pick up. When we arrived to pick it up, there were no cars. The man, then told us that there were no cars and they were trying to get more in. Although we booked and reserved one for a specific time pickup. He said that there were 12 people ahead of us waiting for vehicles as well. He said we wouldn’t be getting a vehicle till sometime that weekend. We needed it for three days starting Friday. We canceled our reservation and found a vehicle elsewhere.
10.0 ExcellentAug 22 2019
All the staff were nice and kind, Simisola was professional enough to help me out getting the best option.Honestly, I cannot think of anything