Midvale Car Hire

Cons: I chose a satellite office because I had transportation from the airport and it was walking distance from my lodging. When I arrived they didn't have a ca for me and they told me it was because I was late. Since I really didn't need it until the next day I offered to come back in the morning and we agreed on 10:30. I arrived at 10:15 because I didn't want to be late. They didn't have a car for me and said one was on the way if I could come back in an hour or so. I had breakfast and came back and still no car. I then vented a bit and cancelled my reservation and chose another rental car company.

Cons: My reservation was for 12pm. The confirmation said they would hold my reservation until 1pm. I showed up at Hertz at 12:02, only to find out that they were closed for the day... The employees were still in the store so I knocked. No response. I waited and knocked and waited and knocked. No one would even acknowledge that I was there. So I was left with no rental car for my trip.

Cons: It was very inconvenient to have to return my first car due to a check engine light. I asked for a free extra day and was told no. When I returned the 2nd car I got at a different location, I was charged $35 extra dollars! The Orem,UT office also did not answer their phone over a 2-day period and about 5 phone calls.

Cons: I reserved a car and when I tried to pick it up, not only did they not have any available but I was 14th on the waiting list. At that point you shouldn’t be taking additional reservations

Cons: They did great! Everything worked well and we honestly couldn’t come up with a negative thing to say about our experience!

Cons: The actual Hertz location is dingy and in a bad area. There was only one person working first thing in the morning and when you’re trying to get on with your travels it’s super inconvenient. Otherwise the girl who was taking care of us was fantastic and courteous. There is no big selection of cars