Middletown car hire

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Middletown, KY, United States
Oct 27 — Nov 3
Same drop-off
Middletown, KY, United States
Wed 27/10
Wed 3/11
Driver's age:

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Middletown car hire information

Pick-up locationMiddletown
Hire locations1

Middletown car hire reviews and directory

Rated no. 1
Best rated
7 Good (41 reviews)
1 location in Middletown
Locations in Middletown
  • 6.9
  • 7.2
  • 6.9
  • 7.1
  • 7
Recent reviews
7.9 GoodOct 6 2021
The staff was friendly. The car had a bad odor of cigarettes but we bought some air fresheners that helped some.
1.9 HorribleOct 6 2021
We ended up having a blow out on the road and it took 2 days and ALOT of extensive holding times on the phone to get any help. What was worse was that the local offices never answered their phones during business hours to help in anyway. We gratefully got in contact with a representative that knew what she was doing, unlike the 3 others that were of no help at all - her name was Nicole. I couldn’t believe in a time like that how unprofessional and incompetent Hertz was. Good thing we weren’t completely stranded somewhere on the side of the road. One rep even told us we could contact our own tow truck (since there was no spare tire) and claim it on OUR insurance. What in the bloody?? Its not my vehicle!! What a fiasco. In the end it all worked out but I still haven’t gotten any response to my refund request for the 2 days we were without the vehicle.
7.9 GoodSep 30 2021
All was good
5.9 OkaySep 28 2021
I was scheduled to pick up my rental at 10 am. When I arrived I was told there were no cars available. They were expecting delivery from another city and it would be at least an hour. I would have appreciated a call advising of the delay. At 11:30 I was provided a car and an apology.
10.0 ExcellentSep 21 2021
When I picked up my car, branch manager Danielle told me that they would give me a ride home after drop-off if I needed it. I did. It was quick, convenient, and easy. In a world where customer service is struggling because of covid, Hertz did a great job. I was really impressed.
10.0 ExcellentSep 12 2021
great customer service
10.0 ExcellentAug 2 2021
Everything was great except for price which supposedly is COVID-19 related.
1.9 HorribleJul 23 2021
Hertz sent me off site and I had to pay $25 for an Uber to get there. Unacceptable.
1.9 HorribleJul 11 2021
Reserved a car and then found out there wasn’t even a car available twenty minutes before pick up.
8.8 ExcellentJun 28 2020
YesStop pushing for extra stuff to pay for.
Rated no. 2
7.8 Good (7 reviews)
2 locations in Middletown
Locations in Middletown
  • 8
  • 8.5
  • 8
  • 7.4
  • 7.4
Recent reviews
10.0 ExcellentOct 14 2021
The agent was very friendly and helpful! We started out on a happy note.
6.0 GoodJun 21 2016
The car was clean and a nice vehicle.The car was not ready for us at the designated time. Then the attendant said they did not have one at all. After several hours she found one at another site. All this caused stress and delayed our vacation by more than 5 hours. Then the price was even higher than originally quoted not a single discount for my inconvenience or their confusion.
Rated no. 3
7.7 Good (12 reviews)
5 locations in Middletown
Locations in Middletown
  • 8.4
  • 7.6
  • 7.6
  • 7.6
  • 7.6
Recent reviews
5.9 OkayOct 10 2021
For the size I reserved I was expecting something larger than I received. I reserved a standard suv. I was expecting something the size of a Ford Edge as was described online. Upon arrival I was given a Jeep Compass. Which the newer model is larger than past models but it is still far from a Ford Edge or something of similar size. It may also fall on me for not saying something in the moment but we were in a bit of a hurry to get on the road. This is more of an issue with enterprise and not kayak though.
4.0 OkayJul 1 2021
The manager tried to make right all the wrongs with the situation.communication
3.6 MediocreMay 22 2020
Nothing- enterprise was a nightmare. I had to end up canceling and going to Hertz next day and they were amazingThey did not have the car in stock that I reserved so they sent me to another location the second location also did not have the car in stock but the person offered to give me a pick up truck for an additional 150 more. I did not want a pick up truck and the agent got nasty with me and told me that he wasn’t a part of the other location.They did not have the car in stock that I reserved so they sent me to another location the second location also did not have the car in stock but the person offered to give me a pick up truck for an additional 150 more. I did not want a pick up truck and the agent got nasty with me and told me that he wasn’t a part of the other location.
2.0 MediocreMay 10 2020
They called me and told me the van wouldn’t be available!Not to have put it on the table in the first place
10.0 ExcellentDec 16 2019
The staff were super friendly and helpful. They were flexible on my car of choice as well since they did not have the size I ordered on the lot. The vehicle was in good repair and clean as well.
10.0 ExcellentOct 9 2016
Car was great, employees were friendly and good at their job.Their weekend hours are really SHORT...and they are short of staff. They will gladly give you a ride home, but it only leaves one person at the desk..which results in lines.
Rated no. 4
6.8 Good (28 reviews)
2 locations in Middletown
Locations in Middletown
  • 6.8
  • 7.2
  • 6.7
  • 6.2
  • 6.9
Recent reviews
2.0 MediocreJun 12 2021
Not much to like.Could have gotten my car on time checkout was 1pm didn't get the car till 2:30pm. The car smelled like someone thru up in it. had to drive from kentucky to alabama in this. Staff was super unprofessional. Worst experience with booking Budget.
8.0 ExcellentJan 30 2021
Staff was friendly, professional, and super efficient.Vehicle smelled like cigarettes and was covered up by air freshener. Exterior was dirty. Other than that. Vehicle was nice and drove great!
3.6 MediocreOct 16 2020
Car was newerCar smelled bad of marijuana when picked up and wasn’t cleaned at all. Terrible customer service as well
7.6 GoodOct 2 2020
Staff was helpful and courteous.Car floor was a bit dirty.
8.4 ExcellentAug 9 2020
Very friendly at pick up. No issuesSouth band drop off was the worst I have ever experienced. All other rentals had a sign leading to the return lot. There was no sign for budget. I had to ride around the airport and went to the Budget Truck Rental, which was the only place with a sign. I was being redirected to the car return lot. There was no pen or pencil to fill out the return. I went inside the terminal, and there was no pen or pencil at the desk to drop off the return card. I had to wait in line to return the car. The biggest Improvement for the drop-off this to have a sign for Budget rental return leading to the lot similar to the other car returns.
7.6 GoodJul 21 2020
Easy to get to and everyone there was helpful on getting the vehicle and getting on my wayI had a oil issue when the vehicle was in my driveway, they just had the oil changed and the company had an overflow of oil that went onto my driveway and the rental car company just told me there was nothing that they could do about this. I feel that customer service should have been a little better.
4.8 OkayJun 10 2019
The receipt says i was charged one amount and the amount taken from my bank account was twice as much as was told
9.2 ExcellentApr 7 2019
A car was little and was running great! The price was affordable.The drivers seat was so so uncomfortable.
10.0 ExcellentMar 2 2019
Ease of booking and proximity.Maybe more vehicles but I received free upgrades so this worked out better for me.
6.8 GoodAug 27 2018
Communication IssuesClean car, low miles, and an upgrade to midsize from compact.Communication challenges and different messages from corporate call center and local office staff. This lead me to incurring an extra charge for an additional day; I was able to get this refunded, but it required that I spend time on the phone to resolve.
88 travellers who hired a car in Middletown gave the car agency they used an average rating of 7,1

Car hire locations in or near Middletown

When to book a car hire in Middletown

Average daily price per month
Car hire prices as pick-up date approaches

Car hire excess insurance in Middletown

Collision Damage Waiver (CDW) & Theft Protection Waiver

Collision damage waiver and theft protection are insurance options that cover renters from paying high penalty fees if the car is stolen or returned damaged. Some Middletown car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the rental price but not all of them. We recommend always be aware of your coverage when renting a car in in Middletown.


Keep in mind that car hire excess insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Middletown car rental.

FAQs about hiring a car in Middletown

  • The average price of fuel in Middletown is R53,28 per litre over the past 30 days. Filling up a tank of fuel costs between R639 and R852, depending on the car size.

  • Take a look at our extensive car hire location map to find the best car hire deals near you.