7.9 GoodOct 16 2021
Cost of rental is capriscious! It is absolutely gouging. No other term describes it. the whole rental car business should be sued for billions
3.9 MediocreOct 13 2021
Not enough staff and no privacy during transactions. Staff screams out credit card information for other customers to hear. Waiting to return my car keys and was charged a late fee because they didnt have anybody at the front.
1.9 HorribleOct 11 2021
We had problems with our car the first day. My husband called Hertz numerous times to get another car, and although an agent responded to ask what the issue was, no help was offered. We finally limped to three Hertz locations the next morning of our vacation, and on the third an agent agreed to exchange our car for another. We were thankful the first car was driveable (but not safe) and we could go to another location ourselves. It took time from our vacation, Hertz did NOTHING to come and help us, and had it been an emergency where we needed a ride immediately, I don't know that HERTZ would have been there for us. Very disappointing.
1.9 HorribleOct 4 2021
Paid a lot of money to rent a full size car. Get there the car has dents all over driver door, big scrape along the rear passenger side. Worst vehicle I’ve ever rented. Hertz must mean, the vehicle you rent will be hurt and beat up. Never again unless they made it up which they won’t.
1.9 HorribleSep 24 2021
I was overcharged and not refunded for returning the vehicle. Need to be refunded $350.
10.0 ExcellentSep 21 2021
I liked the fast service. I did not like the car they gave me. It was a 2020 Rogue and they are not very comfortable to drive. So having a choice would have been nice.
1.9 HorribleSep 8 2021
Car rented at Hertz Mesa Gateway Airport in Mesa, Arizona. When car picked up tire had a leak, spent money to fill tire at air pump. Spent 2.5 hours on phone trying to reach a person at Roadside Assistance who then told me to take car to tire repair shot for repair. I refused because I did not want to spend 2.5 hours at tire shop and lose more vacation time. Strong armed Roadside Assistance into sending mobile tire repair to my Air BnB. Sat at Air BnB for 1.5 hours for repair. Next day tire PSI down to 7 -- repair did not work. Spent more money at air pump to fill tire so it was driveable. Spent another 2 hours on phone trying to speak to someone at Roadside Assistance. Once reached the representative was not able to help. Told to drive to Sky Harbor Airport (closest airport) to exchange vehicle for new rental. Upon arrival was told I would be given FREE upgrade, no charges. No charges for gas used on old rental . New rental would go out with full tank but marked as going out empty so could return empty. NO FUEL charges I was told. No charge to drop off at Sky Harbor instead of Mesa Gateway -- due to my troubles. Vehicle returned on time to Sky Harbor Have since received two additional charges on my credit card in amounts of $30 and $53. NO EXPLANATIONS AS TO WHY THOSE ADDITIONAL CHARGES AFTER I WAS TOLD NO ADDITIONAL FEES -- ALL WOULD BE WAIVED AS A RESULT OF MY TROUBLES. Will never trust Hertz or Kayak to provide me a quality product.
1.9 HorribleSep 6 2021
Though Hertz's staff was pleasant, vehicle was unclean, soiled & had used tissue inside. Additionally 3 warning lights on instrument panel began to light up during my rental: TIRE pressure, Radiator & Wrench icon indicating maintenance needed! Unfavorable experience especially as a HERTZ GOLD MEMBER!
3.9 MediocreAug 30 2021
Hertz used to be the class of car rental companies. Our car was filthy when we got it. Hadn't been washed, trash cleaned out, vacuumed. With Covid you think you would go overboard in cleanliness. We threw out trash, 3 water bottles, etc......before we could pack. Last time I'll use Hertz.
10.0 ExcellentAug 30 2021
the Guy at the counter checking in was very good, I hate I didn't get his name, but I was very pleased, he was very good, Even when I came out to get my assign car it was not there, the guy sitting out side help good experience I only use to rend from another rental, but switch to Hertz, all along I was renting from Hertz only to find out on this last trip I was only renting as a guest. but have sign up