Pick-up location | Merritt Island |
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Car types | |
Hire locations | 3 |
Airport locations | 0 |
Mini |
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Luxury |
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One location in Merritt Island
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10,0 Wonderful
Dec 2019
Pros:
Front desk was very quick and helpful. Couldn't have been better10,0 Wonderful
Oct 2018
Pros:
We went on a cruise and were picked up immediately by a shuttle that took us to pick up our car. The gentleman that picked us up helped with our bags and was friendly. Our reservation was suppose to be at 12 but we were able to get our car a few hours early. It was convenient, accommodating, the car was in nice condition, staff was friendly, and the price was very affordable. Will definitely be doing business with them again.Cons:
I have nothing that I was not happy with my experience3,2 Poor
Sep 2018
Pros:
Car return was easy and quickCons:
Our rental pickup was from (N ATLANTIC AVE, CAPE CANAVERAL, FL), we were supposed to be picked up from port Canaveral which is 3 miles away from this office. They have only 1 shuttle, we waited for 2 hours for a pickup. The rental office never pick up the phone .we tried to call the headquarters numbers, even the managers couldn't get hold of them or do anything for us . SO IGNORANT6,8 Okay
Feb 2018
Pros:
The agent, Hash, who served us was awesome. Calm, patient. He apologized for our wait, upgraded us to a nicer vehicle & said we wouldn’t have to refill car.Cons:
Between Thrifty & Dollar, they accepted more reservations than they had vehicles for. We stood in line for nearly an hour before we were waited on.2,0 Poor
Aug 2017
Pros:
I made a reservation to pick up 10 am lined for at 9:30 am and finally got the car at 12:30 pm. No enough cars staff are not friendly at all except shuttle drivers.Cons:
Do not take reservation more that what you have in the stock8,0 Very Good
Mar 2017
Cons:
The office was closed and afterhours drop off instructions were confusing, complicated, and bizarre. The only available parking spot when we arrived was handicapped, which I parked in anyway, and by the time we left two more cars had pulled in with no place to park. Felt uncomfortable dropping the car keys into a mail chute but that was the instruction. It was all just weird.One location in Merritt Island
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10,0 Wonderful
Jul 2019
Pros:
Staff was friendly and helpful. Drop off was easy.Cons:
Bigger waiting area. We had to wait almost 4 hours due to the time I had requested the start of my rental. One family took the whole air conditioned area and stayed there8,0 Very Good
Jan 2018
Pros:
The pick up and drop off were excellent.Cons:
The shuttle from the cruise ship was extremely delayed. Had to take an Lyft ride. The car I had reserved was not available.10,0 Wonderful
Nov 2017
Pros:
Very nice vehicle!Cons:
Nothing comes to mind--it was a great experience all around. Will rent with Avis again. Thank you very much!10,0 Wonderful
Nov 2017
Pros:
Very comfortable vehicle with excellent accelerationCons:
Bumped my head on low clearance roof while getting in10,0 Wonderful
Jul 2017
Cons:
I wish they would've told us how many tolls we'd have to pay on the major highways in Orlando. At one point we went through a toll that only took coins. We were unable to pay the exact toll which was stressful. Also there are no accessible gas stations near the Orlando Airport. Wish they would've offered for us to pay our gas up front to save us the hassle of finding a nearby gas station which required us to pay tolls twice just to get there.10,0 Wonderful
Jul 2016
Pros:
Short wait for shuttle to/from port.....very friendly staff.2 locations in Merritt Island
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10,0 Wonderful
Jan 2021
Cons:
Just wish The price was a little lower Oh, everything else was excellent10,0 Wonderful
Dec 2021
Pros:
YesCons:
I was very satisfied. I wish they still delivered to the house and picked up.2,0 Poor
Aug 2020
Pros:
The location is closed. Couldn’t get my car. Called enterprise, they told me I had to go to the Cocoa location 7 miles away. Not impressed.Cons:
The location being open.10,0 Wonderful
Jul 2020
Cons:
No issues with my reservation. Quick to pick up and drop off.10,0 Wonderful
Nov 2018
Pros:
I was a painless rental. Car was fantastic and people courteous.10,0 Wonderful
Apr 2017
Pros:
East rentalCons:
all was good3 locations in Merritt Island
One location in Merritt Island
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3,6 Poor
Mar 2019
Pros:
DropoffCons:
Only one person working at pickup point. Very long wait10,0 Wonderful
Dec 2018
Pros:
Easiest check in pick up and drop off I have ever hadCons:
Shuttle from cruise ship didn’t run very often so we just took an Uber to the office, no big deal but would have been nice to have the free shuttle from port Canaveral more conveniently running.2,0 Poor
Nov 2018
Pros:
Should have paid more, for any other company besides Thrifty/Dollar.Cons:
Understaffed and slow, exceedingly long wait for shuttle and again at office for staff to process rentals.6,8 Okay
Aug 2018
Pros:
The return at airport was smoothCons:
The bust to pick us at the Carnival port never arrived and the Budget driver took us to Thrifty. Upon arriving there was no attendant so we had to wait for him to arrive.10,0 Wonderful
Nov 2017
Pros:
Dropped off the car and was immediately taken to the port for our ship. He was VERY HELPFUL. I'm sorry I did not get his name but he seemed to be the only on there. Besides checking us in, he drove the shuttle to the port.Cons:
Nothing!!!7,6 Good
Mar 2017
Pros:
Car was clean. Once we got to the Cape Canaveral office things went well.Cons:
We waited for about an hour for a pickup at Port Canaveral. We watched as every other passenger that had disembarked the ship with us got picked up by multiple trips of all of the other rental car vendors' shuttle buses. Then it was just us Thrifty folks waiting in line and wondering if they would ever come. Repeated phone calls to the Thrifty office in Cape Canaveral went unanswered. Eventually we were picked up. But I will certainly never rent from Thrifty again at this location.One location in Merritt Island
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4,4 Mediocre
May 2019
Pros:
I did not like it very much! When I went to get the car on Merrit Island the seller made me use another card, different from what I had used in the app, and paid for it. With this he must have created another reservation, resulting in a duplicate payment upon the return of the vehicle. How do I gCons:
I paid twice for the rent. One when I applied for the app, already cashed in my Debit card, and another when I returned the car. Besides the fact that when I went to get the car on Merritt Island the seller did not want to accept the same card that I made the payment in the Kaiak app.2,0 Poor
Apr 2018
Pros:
Easy to book.Cons:
Contacted support and all is ready, we go to the lot, person advises us that they have no cars available, once we tell him that we need it just for a few hours within the city limits then he finds us something, however problems hit when registering cards, no debit maestro accepted and it didnt specify on the siten my friend gives a card and accepted but then her DL was required, then he advises us that i cannot rent as i am 23 and only over 25 can rent a car, while on the website it says that it is possible to rent it just is more costly which is fine. Stupidly on the website my card was accepted and i brought cash for incidentals and offered to pay full in cash but did not accept it. So we never got our car and it ruined our day, not to mention walking in rain afer all that... stupid.Most popular car type | Mini |
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