10.0 ExcellentSep 21 2019
Staff was great. Truck was a beast. Made my trip much easier.The office smelled like mildew. Can't be good for the staff!!!
6.4 GoodAug 3 2019
The representative that served me was very professional and shared his expertise about the cars, the business, and the company.I had to wait about an hour to get out on the road. There was only one person behind the counter. When a second guy showed up, things worked like clockwork.
7.2 GoodJul 15 2019
Did a good job and helpfulPrice to high
10.0 ExcellentMay 13 2019
Friendly staff. Easy pickup.There weren’t great signs indicating where to park the car for drop off.
2.0 MediocreJul 10 2018
horrible experience and staffNothing. This is the 2nd time I've rented with Hertz where they've had no cars abs I've had to make other plans. So NOTHING positiveI made a reservation, had a confirmation email and when I got to the location they said they had 0 cars. The staff blamed just about everything but offered no help, no alternatives, no solutions. They didn't offer to call another location, look up inventory elsewhere or anything. I was provided no future credit, no discounts later or anything, just an I'm sorry. So what's to stop Hertz from doing this all the time?!? In addition, a worker had just pulled in with a vehicle and 1 other was sitting outside I noticed when I left. Worst experience, staff and customer service ever!!!
5.2 OkayApr 23 2018
Easy bookingOnce someone came to the desk, the pickup and dropoff was quick and painless. The size of the car was as promised in my booking online, the price was cheaper than other locations close to Cedar Falls, and the car was pretty clean on the interior.The front seats of my Hyundai Sonata were extremely uncomfortable and I drove the vehicle for 24+ hours... the bar under the driver and passenger seat made me and my passenger's tailbone extremely sore and my friend even said she could feel the bruise days later after the trip. Also, the trunk reeked of vinegar and was still wet so the thick cardboard box I had in the back with various grocery/pantry items soaked through and when I picked it up all of the items fell through the bottom. I had to remove the outer box of the cereal and other items and place into grocery sacks. Luckily, my pillow was on top of my luggage and only the outside of my luggage bag was damp.
9.2 ExcellentMay 12 2017
Much betterThe associate who helped us was very friendly and knowledgeable. She was a great help!The vehicle we had was a Jeep Compass and it was not very comfortable.
2.0 MediocreApr 30 2017
There was no one there when I arrived to pick the car up. Had to rent from another rental agency.
10.0 ExcellentMar 24 2017
Get your car here!!Quick, easy, hassle free! Professional staff and love the location of pick up!
9.6 ExcellentJan 31 2017
Absolutely everything, including the amazing service that the girl who attended us gave.Absolutely amazing.