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Pros:The car was clean and nicer than I had requested. Changes to reservation went smooth. No hidden fees. Excellent.
Cons:I could not have asked for more.
Pros:They allowed me to switch cars after they had completed all the paper work.
Cons:The car could have been cleaner, I found a used mask tucked into the visor.
Pros:it was great easy drop off clean vehicle
Cons:nothing it was easy as it could be
Cons:The booking system is confusing because everything about the payer's information is on my name, and I only put in another name for the driver because he was supposed to be the one driving. When the staff started looking for a booking under my name they could not find it because it looks like what they could see in their system is only the driver's name and not mine. Also, the policies are weird. They cannot let me rent it because I only have a student permit. I wanted to rent the car for the driver's test. Secondly, the policy would have let us rent the car had I only put in the renter's information under the driver's name and not mine. But of course, I booked it under my name, so they could not let me rent it.
Cons:This was my first experience with Enterprise I was very satisfied Duke was very friendly and helpful I will definitely be back and tell my friends about you guys
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Pros:Staff was great. Truck was a beast. Made my trip much easier.
Cons:The office smelled like mildew. Can't be good for the staff!!!
Pros:The representative that served me was very professional and shared his expertise about the cars, the business, and the company.
Cons:I had to wait about an hour to get out on the road. There was only one person behind the counter. When a second guy showed up, things worked like clockwork.
Pros:Did a good job and helpful
Cons:Price to high
Pros:Friendly staff. Easy pickup.
Cons:There weren’t great signs indicating where to park the car for drop off.
Pros:Nothing. This is the 2nd time I've rented with Hertz where they've had no cars abs I've had to make other plans. So NOTHING positive
Cons:I made a reservation, had a confirmation email and when I got to the location they said they had 0 cars. The staff blamed just about everything but offered no help, no alternatives, no solutions. They didn't offer to call another location, look up inventory elsewhere or anything. I was provided no future credit, no discounts later or anything, just an I'm sorry. So what's to stop Hertz from doing this all the time?!? In addition, a worker had just pulled in with a vehicle and 1 other was sitting outside I noticed when I left. Worst experience, staff and customer service ever!!!
Pros:Once someone came to the desk, the pickup and dropoff was quick and painless. The size of the car was as promised in my booking online, the price was cheaper than other locations close to Cedar Falls, and the car was pretty clean on the interior.
Cons:The front seats of my Hyundai Sonata were extremely uncomfortable and I drove the vehicle for 24+ hours... the bar under the driver and passenger seat made me and my passenger's tailbone extremely sore and my friend even said she could feel the bruise days later after the trip. Also, the trunk reeked of vinegar and was still wet so the thick cardboard box I had in the back with various grocery/pantry items soaked through and when I picked it up all of the items fell through the bottom. I had to remove the outer box of the cereal and other items and place into grocery sacks. Luckily, my pillow was on top of my luggage and only the outside of my luggage bag was damp.
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Pros:The staff was very helpful and the drop-off very friendly
Pros:Lady at drop off was really nice and a pleasure to work with in West Allis
Cons:Payed for impala got a Cruze. Extremely low tire pressure. Had to take time to properly inflate. Dangerously low tire pressure. Car was not pulled up or ready. Enterprise next time!
Pros:Ease of pick up and drep off.
Pros:The car itself was fine, even though it was clear that someone had smoked in it at some point.
Cons:I should have looked at the paperwork more carefully, to be sure, but the tank was only 3/4 full when we got the car and the rental agreement said that it was full, so I had to fill the tank. This was an irritating waste of money, as I'd barely used two gallons of fuel.
Pros:The was a fairly quick pick-up at the airport with no major complications, though the customer service agent was a little curt. The car worked as promised, though I did think it would have cruise control and it did not.
Cons:This car was very stinky, clearly one that a lot of cigarettes had been smoked in. After driving for an hour to my destination, then three hours to another, my clothes and luggage already reeked and I was getting a headache. Budget should notify regarding which cars are smoking vs. non-smoking and make that a selectable option for customers.
Cons:I booked a full size SUV through car rentals.com on May 1 for our trip June 23-July 3. I continued to check with the local Avis because that was my pick up location. I was told that if someone extends their rental I may not have one and pre paid customers are priority. Couple days before the trip Avis told me they had a Ford Explorer for me but my reservation clearly stated full size SUV and had a picture of a full size SUV on the confirmation. I ended up getting a full size SUV through Enterprise but it cost me quite a bit more. I am now working with car rentals.com to get reimbursed for the difference I paid. I most likely won't use Avis again and probably not a third party site. Enterprise was great to work with and put me in what I needed and got me on the road!
Pros:The staff member was excellent. However, since the rental came from a third party site, he didn’t have the car I reserved. I reserved a small SUV and he only had a Toyota Camry. He cleaned the one that just came in out and I took it as that was the only option. It was smoked in and banged up on the outside. He went above and beyond to get me something. Im glad our 4 suitcases for our 10 day trip fit in the trunk!
Cons:since the rental came from a third party site, he didn’t have the car I reserved. I reserved a small SUV and he only had a Toyota Camry. He cleaned the one that just came in out and I took it as that was the only option. It was smoked in and banged up on the outside. He went above and beyond to get me something. Im glad our 4 suitcases for our 10 day trip fit in the trunk!