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Pros:Easy cheap affordable
Cons:Car smelt like Cigarettes
Pros:I love this location. They found and held onto my office keys for me when I dropped off my rental over 10 days ago. They had them ready when I went to pick up my rental yesterday. I'm always in and out of there quick (I rent and return to this location often). Excellent customer service!!
Pros:Ease of pick up.
Cons:Gas tank not full at pick up.
Pros:Once the attendant was there it was a quick process was able to get a bigger car for the same price Paid a reduced price for dropping car off eary
Cons:There was no attendant at the place; needed to call and wait and the place was hard to find. Only one person working so she was not able to walk over the car with you beforehand. Car was not cleaned beforehand bill was closed out before ready; was going to us a different form of payment but the attendant closed out the bill and it went on the card that the deposit was on. For over 12 hours there was over $600 dollars tied up on my card for a $200 rental.
8,0 Very Good
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Pros:Altima was very nice, great MPG (37), adaptive cruise control, smooth. Flexibility to change drop off location while in route was nice. Price was great.
Cons:The fella that was at pickup in Marlborough was very friendly, but way to close of a talker given all this COVID stuff. Had a mask on, but not quite covering everything. Was tough to keep any sort of distance from him. Also, car was not cleaned quite well enough. Cup holders had some scuzz and something was splashed on the inside of the windshield.
Pros:The staff was amazing and the drop off was super easy.
Pros:Very nice counter people. Car very good.
Cons:That they close so early.
Pros:Great service at the Marlborough location!
Pros:The service from the staff was excellent. The price was a bit high but the SUV was very nice and almost brand new.
Cons:I rented this vehicle to travel on vacation. I had to take a day out of my vacation to swap the vehicle for another due to the need of an oil change. The vehicle was 2018 but too standard.
Cons:Arrived and they didn’t have a car for me.
Cons:I don’t think so
Pros:The car rental was cheap.
Cons:There was no car available when I went to pick it up and they did not give me any advance warning. I had to wait around and Uber to my destination. The guys were rude. The car (when it finally became available) was smoky.
Pros:The man working at the Framingham location was very nice and was put in a tough spot. This review is not a reflection on him— he was great and for having to put up w a shitty company like Hertz he deserves a raise.
Cons:We arrived on a sunday morning to pick up a car i had reserved to drive up to vermont where i had planned to propose to my girlfriend. When we got to the rental car location there were 4-5 people waiting and nobody at the counter. About 10 mins later we saw a man frantically scattering around, telling us he would be with us soon. He came back in a few mins to tell us that he was sorry but they were out of cars. Already nervous about the day, i began to get really anxious. How can you not hold a reservation or notify us beforehand if you are out of cars?!?!? I had several things aligned that day that were costly and already paid for, on a set timeline, etc... all to be ruined by Hertz. We started calling other rental car places in the area. Many of them were closed on a sunday, every one that was open didnt have any cars available. Even the airport! Suddenly, the man returned from around the corner saying that he had something for us... a Toyota Yaris. Fine- we’d take anything. The car hadnt been cleaned, was a downsize of what we reserved and paid for, and smelled the entire trip like something was burning, but that Yaris made it. No apology from the company, no discount or complimentary whatnot for our troubles... just a yaris and a minor heart attack. Some of the other people who were waiting werent even lucky enough for the Yaris—- i felt terrible for them. Needless to say, I will never use Hertz again. I want to make it clear that this is not a reflection on the man running the location— he was kind and you could tell hated the situation he was put in by the lack of cars.