|Pick-up location||Madison Heights|
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Pros:Friendly and quick for both pick up and drop off. In Lynchburg, they brought the car to me in front...I appreciate the great service! Thank you!
Cons:Car was not ready at pick-up. Still needed to be cleaned. Gas tank only 1/4 full Car hood was left ajar, as I started to drive I noticed it and pulled over to close it.
Cons:You manager the worst person I ever met my life. I would like someone from the main office to get in touch with me Robert Veltre 732 887 6948 Thank you
8,8 Very Good
Pros:Nice car, clean and in pretty good condition.
Cons:Counter staff was quick and courteous but had to wait a few minutes for them to show up, both at pickup and drop off. Higher cost than rentals in neighboring town.
Pros:Easy and quick pick and drop off. Helpful staff when I had to change the drop off location
Cons:We got a car that did not have a manual with information on how to access the controls. The car honked every time we tried to use the cruise control. And it took forever to get the ad by Serius XM to go off the screen. We finally went online to find the car manual and were then able to locate and use the controls. The car worked well after that. More importantly, the people at Enterprise couldn’t have been nicer to deal with.
Cons:The car was still dirty from previous usage (trash, cigarette butts, etc.) 1st car the maintenance required light came on so we had to delay leaving for trip in order to switch to another rental.
Pros:Fast, friendly, easy to work with, and put my family and my concerns first.
Pros:One year old car with an awesome heater Customer service and interaction was superb Told me the cons of not using their insurance didn't push me to switch great people would do again
Pros:The customer service representatives were very professional and knowledgeable, and the car was amazing to drive.
Cons:Car had some garbage in it from previous renter. Also, I ended up paying more for insurance than I ought to have, but that one's mostly my own fault.
Pros:The car was clean and ready for pick up
Cons:The car wasn't full of gas so they said if I filled it I would be credited. I had to go back because they initially didn't give me the credit.
Pros:Pick up and drop off were easy.
Cons:The lady behind the counter at the Lynchburg Airport was less than helpful. She seemed bothered by my questions. She was due any day to have a baby, and it really showed in her attitude. She should not have been at work, she should have been home resting getting ready to have a child.
Pros:The car worked and was clean.
Cons:Lynchburg rental was just as bad. Horrible customer service. Was told I could go to the employee's job for her with checking the car in or I could leave my number and e-mail address and she could get to it later but there might be a late fee. Will not rent from either location again!
Pros:Recommended a upgrade which I took advantage of. The Maxima was a incredible and comfortable experience for the 6 1/2 hour drive. The car exterior was washed.
Cons:The interior of the car was not cleaned. Fingerprints were all over the back seat windows. Food wrappers were present in the car. The car seems to have needed maintenance as well. I was picking up some road noise from the rear axle and I also heard a bang sound when I took left turns coming from the rear as well. I did not feel the car was safe as it needed to be.
Pros:Checked in at Lynchburg. No wait. Quick Service.
Cons:Car had cigarette smell.
Pros:Car was clean; good gas mileage.
Cons:Pick up was supposed to be at 8am but because only one staff member was there and she was dealing with a customer who was renting a moving van, she couldn't even start helping me until 8:30. Then she couldn't find my reservation. The delay caused me to miss one of my meetings.
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Pros:The staff helped me t sync my phone since I had never done it before and all was easy after that.
Cons:I had not requested this kind of car, yet I found that I was more than pleased with every aspect of it. And since I sat in that car for three days straight, driving from east coast to west coast, that is saying quite a lot.