6.0 GoodJun 23 2019
Pros: The suv was nice, but needed to be cleaned.Cons: The staff member was lazy, had a poor attitude, and unprofessional. Upon returning the car the same staff member was late and no one else was present in the office.
2.8 MediocreApr 26 2019
Pros: Very littleCons: Don’t rent a car here.
9.2 ExcellentApr 24 2019
Pros: Very cleanCons: The Bluetooth connection to the car had a lag that was a bit of a pain. It seems to be a factory issue but it still was a bother.
2.0 MediocreMar 2 2018
Pros: Hertz as a company did a good job at giving us a replacement rental.Cons: Both cars we got rearview mirrors that fell off
2.0 MediocreJan 28 2018
Poor ServicePros: Nothing, wasted 1 1/2 hours to get a rental car.Cons: Too many requirements. I ended up going to Budget, they are great!
9.6 ExcellentDec 17 2017
Thanks for the deal!Pros: I needed a car after an accident. Kayak allowed mecto rent for much less than if I had rented directly from Hertz. I always use Hertz, by thexway.Cons: Hertz at the Marriot, in Oak Brook is quite ctricky to spot. Outside and indoor signage is inadequate. However, the Hertz staff is friendly and bery efficient, so that makes up for a frustrating scavenger hunt in search of the Hertz.
2.0 MediocreAug 6 2017
HorribleCons: No one answered the phone. Couldn't pick up car. It was awful.
8.4 ExcellentJul 4 2017
Very Good overallPros: Liked the serviceCons: No personal attention
4.4 OkayJun 1 2017
Poor customer service.Pros: The car we rented was clean and comfortable.Cons: We arrived late, they had given away our car and forced us to upgrade at additional cost. They said it was required by the policy to release a reservation if we were over two hours late. However, in all our communications we could not find this policy, nor could the agent. We tried to return the car early but they said there was no early drop-off box at our location, however, four of us saw the drop off box. This forced us to return it to another location far out of our way which also incurred an additional fee. In the fine print, they had hidden multiple excessive fees; a fee to return the car early, a fee if we did not notify them within 24 hours that we were returning it early, a fee to return it to another location, as well as the original increase in price when they gave away our reserved car and forced us to upgrade. When we called to notify them of our early return, using the only customer service number on the papers they gave us, the number sent us to Dollar instead of to Hertz. They tried to transfer us and hung up on us twice. Eventually, we had to dig on the internet to find another number, but the people we talked to at Hertz were no more helpful than those at Dollar. In all the people we talked to in person and on the phone, none of them attempted to resolve our issue or find alternative solutions to our difficulties. They were only interested in using policies to dismiss themselves of responsibility for the issue. If customer service is about trying to help the customer, we received none, only fees, upcharges, inconvenience, and dismissal.
2.0 MediocreMay 6 2017
Never againPros: The fact that there is other options out there for me to choose from.Cons: Where do I start. Not the employee was 25 minutes late to work. Very disorganized, called with minor issues never called back 3 times. Had to have my corporate office call for a resolution. Literally the most unprofessional experience ever. And too boot, this is my first review I ever wrote in my life and that is the stone cold truth. First one ever, that's how bad it was.