7.9 GoodSep 12 2021
Personnel, in particular Travis and Derek, were exceptionally professional and courteous. That we had no car upon arrival was not their problem. After waiting half an hour we were given a small car. Not particularly comfortable. Also,, The staff did not have time to clean the car before they gave it to us.
8.0 ExcellentMay 20 2021
Pickup and drop off went smoothly. No problems.The van was not washed before rental. Windows and mirrors were so dirty, I had to spend 15 minutes cleaning them before I could start my journey.
2.0 MediocreApr 30 2021
The car was excellent. Easy and comfortable drivingThe Hertz office in Lady Lake (The Villages) was a very bad experience. We had to wait for about 1 hr for the understaffed office to clean a car for a person in front of us and to clean our car. Knowing we were coming to pick up the car, it should have been ready! Further, the inside was nice and clean but the outside was very dirty. I paid for a carwash before I left FL. Also, the office was very soiled looking and tacky. The pick up experience was quite annoying.
2.0 MediocreMar 17 2021
NothingI called the day before and put a reservation in online. I had a family emergency in Alabama and needed to get there as soon as possible. I called before setting the reservation to see if they excepted debit cards they stated yes. The next day I spent 30 dollars on a taxi to get there. When I arrived, I had to wait for 30 more minutes to be told that my credit score was not high enough to rent a car from them. One hundred sixty dollars later, I rented from another company. I will never recommend them to anyone else who has an emergency.
2.0 MediocreJun 22 2020
We arrived 12min after the stated time on the reservation and the doors were locked!It would've been nice to know that the place closed at 12 and that even though the reservation said to pick up at 12, we should arrive by 11:30. Had to drive an extra hour and a half to get another rental that day and paid $150 more.
4.4 OkayFeb 16 2020
Cleanliness of car and features of car could have been much better. When I raised these concerns upon return I feel they were brushed off.
2.0 MediocreDec 17 2018
Rude Staff, Nasty Smelling CarAffordabilityThe staff was rude from the beginning. Then they gave me a car where people had smoked in, and it stunk so much. I asked for a different car. They didn’t allow me to get another one. They weee just terrible. I like Hertz, just this location and staff are nasty and not friendly. Customer service isn’t what it used to be.
6.0 GoodApr 9 2018
Pickup was great! No waiting and Hertz employee was very helpful and friendly!VERY long line on Sunday when we dropped off the car so we had to wait for a long time to drop off keys which only took about 5 minutes! Hertz employee was very efficient but her having to go out to each car that was being rented extended the time those of us that were only dropping a car off had to wait. Should be a quicker way to drop off a car.
7.2 GoodMay 24 2017
Office crowded only 2 people working had to wait to get waited on..
4.8 OkayApr 18 2017
The ride, gas mileage,No back up camera, looking forward to PICTURE of car which showed a Ford and ended up with a Chevy. (Although ride was good). Exterior was pretty bad.