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2 locations in Leesburg
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Reviews
10,0 Wonderful
Oct 2022
8,0 Very Good
May 2021
Pros:
Pickup and drop off went smoothly. No problems.Cons:
The van was not washed before rental. Windows and mirrors were so dirty, I had to spend 15 minutes cleaning them before I could start my journey.2,0 Poor
Apr 2021
Pros:
The car was excellent. Easy and comfortable drivingCons:
The Hertz office in Lady Lake (The Villages) was a very bad experience. We had to wait for about 1 hr for the understaffed office to clean a car for a person in front of us and to clean our car. Knowing we were coming to pick up the car, it should have been ready! Further, the inside was nice and clean but the outside was very dirty. I paid for a carwash before I left FL. Also, the office was very soiled looking and tacky. The pick up experience was quite annoying.2,0 Poor
Mar 2021
Pros:
NothingCons:
I called the day before and put a reservation in online. I had a family emergency in Alabama and needed to get there as soon as possible. I called before setting the reservation to see if they excepted debit cards they stated yes. The next day I spent 30 dollars on a taxi to get there. When I arrived, I had to wait for 30 more minutes to be told that my credit score was not high enough to rent a car from them. One hundred sixty dollars later, I rented from another company. I will never recommend them to anyone else who has an emergency.2,0 Poor
Jun 2020
Pros:
We arrived 12min after the stated time on the reservation and the doors were locked!Cons:
It would've been nice to know that the place closed at 12 and that even though the reservation said to pick up at 12, we should arrive by 11:30. Had to drive an extra hour and a half to get another rental that day and paid $150 more.4,4 Mediocre
Feb 2020
Cons:
Cleanliness of car and features of car could have been much better. When I raised these concerns upon return I feel they were brushed off.4 locations in Leesburg
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10,0 Wonderful
Mar 2021
Cons:
Better pricing6,8 Okay
Oct 2020
Pros:
Staff was friendly. But pick up process a disaster. The company computer wouldn’t verify my billing address. I had to call my husband at home, find and take pictures of water bill, light bill , email them to company. It took a very long time to get car.8,4 Very Good
May 2020
Pros:
Staff were very friendly and helpfulCons:
Dodge Minivan I rented sounded like the tires or bearings need attending to. There was a consistent rhythmic vibration and noise at higher speeds8,8 Very Good
Nov 2018
Pros:
Car was great, prices good.Cons:
They said they were going to pick me up at 4. I had to call at 4:30 and they finally sent someone over.10,0 Wonderful
Feb 2017
Pros:
Great Service8,4 Very Good
Jan 2017
Cons:
did not have good selection of units . interior windows not cleanOne location in Leesburg
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10,0 Wonderful
Dec 2021
Pros:
Friendly staff10,0 Wonderful
Jun 2020
Pros:
Staff was great for both pickup and dropoff. Easy, quick, and very happy with the experience. Vehicle was clean and comfortable and exactly what we needed!2,0 Poor
Sep 2018
Cons:
I followed the directions in the message sent to my iPhone calendar from budget or kayak, I don’t know exactly where it came from but it directed me to return the car between 12 and 1 on September 10. So I pull up at 12:30 on September 9 trying to save a days fees which the girl in Leesburg told me was not going to happen. She told me to bring it back at the same time the next day.so I go rolling in at 12:30 on the 10th, the guy there had been there on the 9th but the nice girl wasn’t there. He didn’t seem to care for me too much, he took the keys moved the vehicle came back in and took my paperwork closed out the rental and then said you’re late so I’ve added 57.00 dollars to your bill. After some brief dialogue I realized I was getting nowhere with him so I left10,0 Wonderful
Mar 2018
Pros:
Fast friendly service!10,0 Wonderful
Sep 2017
Pros:
Everybody was a joy to work with and made my traveling a lot more fun.8,0 Very Good
Feb 2017
Pros:
car was greatCons:
they charged me 26.. 00 for tolls when i had the car placed on my epass for florida...double charged...BAD2 locations in Leesburg
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Reviews
6,0 Okay
Feb 2021
Pros:
Staff was friendlyCons:
Car had multiple dents, scratches, odor9,6 Wonderful
Sep 2020
Pros:
Staff was very nice and made the rental process very easy. Drop off was a breeze.Cons:
The car smelled of smoke when we got it, which really stood out since we aren't smokers. Other than that, vehicle was very clean. We personally bought a Maguires odor bomb and set it off on the car and that got rid of the smoke smell. Overall very happy with the rental.8,8 Very Good
Apr 2019
Pros:
Staff was very friendly, efficient and pleasant, both picking up and returning. No issues with this location.Cons:
Vehicle smaller than I would have liked. Reserved a full size (Malibu or equal) was given a Kia Optima. Ran fine, comfortable, great fuel economy (37mpg). My only issue with the Optima is the low profile, I have a difficult time getting in and out of car, I always hit my head.2,0 Poor
Oct 2018
Cons:
When I booked the car I did a one way from Leesburg to Tallahassee Florida it’s funny how that’s 250 miles but only 150 miles came with the car rental and then the additional hundred miles was $.29 a month old totally dirty for them not to give you enough miles to even get to where you’re going I did not know that Avis is no longer doing unlimited miles on a one-way trip anyway totally dissatisfied I will choose other car rental places in the future.8,0 Very Good
Mar 2018
Cons:
Address not available with GPS on iphone2,0 Poor
Dec 2016
Cons:
They did not have the car we reserved. What is the point of having a reservation!?One location in Leesburg
Most popular car type | Economy |
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