2.0 MediocreApr 27 2021
Cons: The car was not available that I rented. They had no cars available so we went without
2.0 MediocreDec 28 2020
Pros: Absolutely nothing. I will never be using enterprise again.Cons: We were scheduled for a 12 pm appointment, as were other clients. When we arrived, the business was locked and dark, but we could see people inside so I knocked, to no avail. An employee walked out, holding car keys, saw us, turned around, and went back in without a word. Another group showed up with a reservation time of 12 so I kept knocking on the door until an employee finally came out. She told us they were closed at 12. I explained that myself and other clients had appointments with them at 12 pm through your site and showed her the rental email. She said “That shouldn’t have happened because we are closed at 12. That he never happened before.” She then told me that they didn’t have the keys to any cars because they were already locked away and the system was shut down and they could not rent us our car. I asked her what I was supposed to do about the charges to my card and she said that I would not be charged anything because I did not pick up the car. She then went back inside, leaving multiple people just stranded on the doorstep in the snow. I cannot believe that this has never occurred before because that would mean that no one has ever used Kayak to book their services at the offered 12 pm appointment. It was also absolutely ridiculous that customers were standing at the door, at their 12 on appointment time, and the office was already closed and locked. They clearly shut everything down before 12 pm. I also refuse to believe that they don’t get any kind of booking information from kayak in advance. If they had, they should have contacted us to tell us that our 12 pm appointments would not be honored. If they didn’t get a communication from kayak, that is an incredibly flawed system. Overall it was a terrible experience that left us literally out in the cold and without a car to get home the day after Christmas. I will not be using enterprise or kayak again.
10.0 ExcellentDec 21 2020
Pros: Everything was awesome! Getting a upgrade due to lack of vehicle available was awesome!Cons: Cleanliness!! I lost something and when searching the car I found two pieces of trash. Lots of streaks inside windshield and there was a glob of something inside windshield as well
10.0 ExcellentAug 2 2020
Pros: Fun people and very efficient!Cons: Honestly nothing. It was a perfect experiance from start to finish
6.8 GoodJun 22 2020
Pros: I liked the car, very efficient on gas and very comfortable.Cons: Besides the car, the whole experience. I reserved my car to pick up on at the 36th and Riverdale, but when we arrived to pick up vehicle he could not find my reservation. When he was finally able to locate it, he told us it was because WE reserved it for the other Riverdale location, which we clearly did not as our reservation email said 36th and Riverdale. We drove the additional few miles to the other location. The lady that helped us was not very friendly, she said we were suppose to be there by 8am and that they had already rented our car out and that we would need to wait for a car to be cleaned. I showed her our email showing not only did we reserve it for a different location but we did not reserve it for 8am. She did not offer an explanation, she only said that it should take 15 minutes to wash the car and that there were a couple cars in front of us. There were NO other customers waiting in front of us. I left my husband there to wait for the rental since we were told it was only going to be 15 minutes. He ended up waiting almost 45-60 minutes til he could finally leave with the rental. The crazy part was the 36th and Riverdale location is only 1/2 mile from our house, he was planning on walking there originally to pick up the car. Can you imagine how frustrating this could have been if he had walked? We did not make the error, so why did we have to wait so long for a car to be cleaned when no other customers were even waiting for cars? Why were we not offered at least an explanation or an email in advance if a change had to be made? Poor customer service.
8.4 ExcellentAug 9 2019
Pros: Nice vehicle.Cons: Very expensive.
10.0 ExcellentApr 13 2019
Pros: EverythingCons: Nothing
10.0 ExcellentApr 8 2019
Pros: One of the best staffs I've worked with, personally. Super quick checkout, and there was an issue with the car I chose so they upgraded me with no hassle at all. The manager sent me a personal text as well to make sure everything was well. Absolutely loved this place, I'll use them again for sure.Cons: The car needed new windshield wipers, but I already relayed that back to the manager via SMS.
10.0 ExcellentOct 3 2016
They were very nicePros: I saw bird poo and they cleaned it for me
9.2 ExcellentSep 19 2016
Pros: The car was very comfortable and nice to driveCons: the car hadn't been cleaned, and was at 1/8 tank of fuel.... had to go straight to a gas station.