Cheap car hire in Kapaa
| Mini |
| Economy |
| Compact |
| Intermediate |
| Standard |
| Full-size |
| Luxury |
| People carrier |
| Passenger van |
| SUV |
| Commercial |
| Pick-up truck |
Kapaa car rental reviews and directory
Alamo
9,2
Wonderful
153 reviewsCleanliness
9.0
Comfort
9.2
Pick-up/Drop-off
9.2
Value for money
8.7
One location in Kapaa
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10,0 Wonderful
Jun 2021
Pros:
Very easy pick up and drop off, shuttle to and from was promptCons:
Most expensive car rental I’ve ever had!10,0 Wonderful
May 2021
Pros:
Very helpfulCons:
more employees when checking out would be helpful10,0 Wonderful
Apr 2021
Pros:
Very good good service on phone helpful people2,0 Poor
Apr 2021
Pros:
Staff was horrible on pickupCons:
Quit ding the State's job and just rent the car10,0 Wonderful
Apr 2021
Pros:
Staff was so upbeat and friendly.Cons:
Long line so it took 1.5 hr to get our car but not their fault since 2 planes arrived at same time.10,0 Wonderful
Apr 2021
Pros:
Great car and customer serviceBudget
6,8
Okay
147 reviewsCleanliness
7.5
Comfort
7.6
Pick-up/Drop-off
6.5
Value for money
6.5
One location in Kapaa
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10,0 Wonderful
Oct 2022
4,0 Mediocre
Oct 2022
4,0 Mediocre
Aug 2022
2,0 Poor
May 2021
Pros:
The staff member was EXCELLENT and the size of the vehicle suited our needs.Cons:
#1 We had an hour wait in line (with a toddler) and no seating available. Then another hour wait in the hawaii sun with no seating available to take possession of the vehicle. Total of a 2 hour wait to get our vehicle. #2 The vehicle was FILTHY inside, numerous dings, scratches and paint chips to the exterior. The interior rooftop trim was hanging down and the transmission cut out numerous times during the week; causing a false sense of security when thinking the vehicle was parked in (P).2,0 Poor
May 2021
Pros:
Arrived and Budget had no cars despite us having a reservation. Talked to one person who finally received a car after waiting 5-1/2 hours!!! I called the Budget national number and they said that “ other reservation services like Kayak generate reservation numbers without actually having cars”Cons:
I guess the lesson learned is NOT to reserve vehicles through a 3rd party and NOT deal with Budget who obviously did not even offer any sort of solution.7,2 Good
Jan 2020
Cons:
Pickup line was way too long- over half hour waiting.Enterprise
9,2
Wonderful
60 reviewsBest rated
Cleanliness
9.3
Comfort
9.2
Pick-up/Drop-off
8.1
Value for money
9.2
2 locations in Kapaa
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6,0 Okay
Apr 2021
Pros:
Staff was wonderful. Car was clean and ready for pick up.Cons:
Location is NOT at airport - there is NO shuttle. Uber / Lyft are NOT readily available. Must rely on taxi, which is hit or miss from the airport. I had to walk the 1.8 miles from the airport to get to Enterprise before it closed.9,6 Wonderful
Jul 2019
Cons:
Car was a little hard to get into.10,0 Wonderful
Jun 2019
Pros:
Check in staff rocked. Super easy drop off.10,0 Wonderful
May 2019
Pros:
This Lihue location was fast, helpful and easy.10,0 Wonderful
Feb 2019
Pros:
Agents that I talked to were very friendly and helpful. Would definitely book at the Marriott again, very easy.Cons:
nothing, everything worked out great. We had the car for a month and no problems at all.6,0 Okay
Jan 2018
Pros:
The second manager and staff at Lihue airport who eventually did help us and did all they could do to make it right for us.Cons:
I received a call that rental location was not open when we would arrive. The offer was to have the car (plus 2 others I rented at the same time) at a different location nearer where we were staying available the next morning. I paid $120 in cab fees to get to our location, but the next morning went to the closer location and found it closed. No one at any number we could find for Enterprise knew anything about our situation other than to suggest that we go BACK to the airport location. (I then had a voice mail from the nearer location about picking up the vehicles but no one answered when I called back. I never heard from him or the manager who gave me his private cell number to call if there was a problem. I called. No response. Ever.) We returned to the airport location (Another $60 cab fare. Once there, I will say the manager on duty was very apologetic and accommodating and even reimbursed us the cab fare. He treated us very well and he is to be commended. But the disorganization cost us a half day of our Hawaiian vacation, time with my family I can't recover.Payless
6,1
Okay
86 reviewsCleanliness
7.1
Comfort
7.1
Pick-up/Drop-off
5.5
Value for money
5.9
One location in Kapaa
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1,9 Poor
Jul 2021
2,0 Poor
May 2021
Cons:
Waited in line for over 2 hours to receive my car. One person was working behind the desk for 50 customers while other employees watched and chatted. Truly terrible.4,0 Mediocre
May 2021
Cons:
It was over a 2 hour wait to pick up the car.4,0 Mediocre
May 2021
Cons:
Horrible trying to get a car then flat tire the first day. No support, no tire replacement details, had police call in order to get them to respond to us. Brutal.4,0 Mediocre
May 2021
Pros:
Our car was upgraded for the wait and trouble.Cons:
The shuttle driver never came to pick us up. After waiting 30 minutes we had to get another car rental company shuttle to take us over to the location. Then we waited 2 1/2 hours to get up to get our car.8,0 Very Good
May 2021
Cons:
Located next to all the other rental places. My only complaint was that the Payless name was not listed anywhere on the airport car rental signs or on the shuttle bus.Advantage
5,6
Fair
91 reviewsCleanliness
6.0
Comfort
6.0
Pick-up/Drop-off
4.0
Value for money
6.0
One location in Kapaa
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5,6 Fair
Apr 2019
Pros:
They tried to charge us $50 for returning a Jeep with the roof down despite never having informed us this is an activity that we would be charged for. Either inform us or don’t charge.6,0 Okay
Jul 2017
Pros:
The front desk is very mean9,2 Wonderful
Jul 2017
Pros:
Got a brand new car in minutes and drop-off was just as easy.8,8 Very Good
May 2017
Pros:
Friendliness of staffCons:
Nothing9,6 Wonderful
May 2017
Pros:
Fast and courteous service, clean vehicle, good priceCons:
Received a Jeep Renegade as an upgrade. Some quirky controls, but we liked the high clearance and 4WD.2,0 Poor
Mar 2017
Pros:
They were friendly while they apologize for giving your car away and only having to "upselled" you.Cons:
They will give your car "away" if you are running late and then only have higher end vehicles that they upsell you on. Happened to several people, seems like a pattern-even though you have a non-refundable deposit -they will give your car away if an hour later than time you designate. Class action anyone?Hertz
5,7
Fair
9 reviewsCleanliness
6.4
Comfort
6.0
Pick-up/Drop-off
5.3
Value for money
5.7
2 locations in Kapaa
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8,0 Very Good
Nov 2022
8,0 Very Good
Nov 2022
4,0 Mediocre
Nov 2022
10,0 Wonderful
Jan 2023
10,0 Wonderful
Jan 2023
4,0 Mediocre
Jan 2023
Elita Rent A Car
No score available yet
One location in Kapaa
VIPCars Recommendation
No score available yet
One location in Kapaa
546 travellers who hired a car in Kapaa gave the car agency they used an average rating of 7,7
Car hire locations in or near Kapaa
Good to know
Most popular car type | Mini |
|---|
When to book a car hire in Kapaa
Average daily price per month
Car hire prices as pick-up date approaches
Top tips for hiring a car in Kapaa
- Book your car hire in Kapaa at least 6 weeks before your trip in order to get a below-average price
- Mini car hires in Kapaa are around 53% cheaper than other car types, on average