3.9 MediocreSep 19 2021
Pickup was pretty great, the rep at the Bellevue WA location was wonderful and helpful. During our stay in WA, someone broke into our vehicle, shattering the rear window. Took an hour on the phone to get ahold of roadside assistance, only to be told to drive it to the airport with the broken window, where I was charged more to exchange the car. The rep there at the airport was overworked, they didn't have enough staff.
1.9 HorribleSep 8 2021
Already cancel the booking and you guys still bill me WTF
1.9 HorribleJul 20 2021
Horrible. Partly though Kayak was a big part of the problem. Will not use this site again to book travel. That said Hertz could have tried to help us out and be more accommodating and did zero. Both companies get a huge F - in my book.
10.0 ExcellentJul 20 2021
The pickup process was super easy they went over the contract and standard procedures but what really made them stand out was their caring to make sure the car fit my families needs. They made sure we had the room for space and luggage in our rental. Which I appreciate.
4.0 OkayJun 21 2021
We couldn't pick up the car the day we rented it because we were after hours wich was our fault but then we showed up the very next morning as soon as they opened and had to wait for over an hour while they washed and cleaned the car. When I picked it up the storage compartment had all sorts of cheetos and cherios in it.Have the vehicle ready when you say you will.
2.0 MediocreJun 8 2021
Nothing. I never was able to even get the car because of how far from the airport they were located.Better knowledge that the car rental location had such restricted hours and was so far from the airport.
2.0 MediocreJun 3 2021
I was in an accident yesterday, which was the other driver’s fault. I was directed to take the damaged car to the airport location. The car was exchanged but they wouldn’t let me extend the reservation, so I ended up returning to Bellevue as per the original reservation. I was unable to make the appointment for which I had reserved the car for in the first place. I ended up making a reservation with another company.Hertz didn’t seem to want to help me maybe because this reservation was prepaid through kayak?
10.0 ExcellentMay 24 2021
I was going to drop the key into the drop box, while I see that on the top of the drop box it said that the rental record need to be dropped together. However in the rental record page it said that express returns is not available at all locations. This is kind of confusing.
8.0 ExcellentMay 20 2021
Hertz was good but I went through Kayak to get a rental car from SeaTac airport and Kayak used Hotwire to get my Rental car. I was very disappointed in Hotwire, instead of my rental car being at the Airport, it was in Bellevue, which I had to pay a Taxi $45 to get to Hertz in Bellevue. Extremely Disappointed.
2.0 MediocreApr 11 2021
Check in took over an hour. Only vehicle available was a full size pick up truck, I pre paid for a full size car since I have two car seats to put in. I couldn’t take the truck since it won’t fit in my parking garage. They claimed there were no other options yet 5 people were behind me in line needing vehicles. They gave me some mini SUV THAT WAS DIRTY and hadn’t been cleaned out from the last customer. I drove 20 plus miles to get this rental and am extremely disappointed.