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8,0 Very Good
Pros:The staff was nice, and the process of picking up and dropping off was super-fast and easy.
Cons:I got a hot deal car, so my expectations were extremely low, and still the car did not live up. I got an ugly blue Chevy Spark. The car was TINY, both front to back and side to side - I've been in go-carts with more room. I'm not even 6' tall, and I barely fit. My brother and I literally couldn't fit in this car together at the same time. This was bad enough, but what I paid per day was nearly twice what I've paid for a Mercedes or BMW in the past. Sadly this was still the best experience I've had renting a car in Ft. Wayne. Somehow compacts have moved up to midsized status (e.g. Rav4), and prices have still gone up. This whole mess has made me less likely to rent a car, less likely to fly, less likely to travel as a whole.
Pros:Staff was great. Had to extend for 24 hours very easily done. Very accommodating
Cons:We wanted a Tahoe. Replacement car was a Nissan. Hated everything about the car. Not a equal replacement size, comfort or drive ability wise at all
Cons:When we picked up the car it was only half full of gas. We also we're not able to rent car seats for our twin two year olds. The counter person was pleasant but less than helpful. When we returned the car the counter person was awesome. I wish car seat rental options were available when reserving the vehicle.
Pros:Staff was wonderful
Cons:I reserved a mini van 3 months ago and when I went to pick it up they didn’t have any. They gave me an explorer. That’s not what I needed. I needed a mini van. We had to change our whole vacation and it was terrible!
Pros:Polite, prompt, clean, less expensive. Very nice.
Cons:I made my reservation, received my confirmation. I go to pick up the car, stand in line for 30 minutes, only to be told they don't have any cars! The rep very nonchalantly advised she doesn't know why reservations are still being allowed to be made when there are no cars and there won't be any.
Cons:I was told i would be getting a SUV of the size approximate to Grand Cherokee. I recieved a small SUV ( equinox) that was NOT awd or 4x4 which is what i was needing ( trip north.) When i arrived they didnt have that vehicle ready and i had to wait over an hour to get my vehicle, making me late.
Pros:The Honda Civic drove good; had good gas mileage , and overall, performed as expected
Cons:The driver and passenger seats were hard as a rock ( I understand that the rental company can’t do much about hard seats ). The airport representative had the personality of a dead fish
Cons:we didn't get the car, they accepted our Visa/debit card for the reservation, however, after driving 35 miles out of our way to the airport to pickup in our motor home & showing multiple ID, including Cash, they don't accept cash nor debit card ! We have credit card, forgot to bring new one in wallet, we had the expired one. This is not stated on their website anywhere, since when is cash or Debit/ Visa not good? It isn't like they cannot obtain $ instantly, nor bill for more. Very frustrating. will never rent from them again !
Cons:Only the self service didn’t work properly
Cons:I was stuck driving through a winter snowstorm with absolutely no windshield wiper fluid. This was very dangerous
Cons:Late, bad info, incorrect prices
Pros:It was great! Great service, great car!
Pros:The car, the pickup, the drop off, people at counter nice
Cons:The car was dirty, and smelled like cigarettes
Cons:Despite my confirmed reservation, the Budget counter was CLOSED upon my arrival. I could not get my car. Neighboring agency counter said, "they keep odd hours". Will never use them again, anywhere.
Cons:Budget was closed and the next day when I spoke with somebody was told that there was nothing that can be done call the 800 number terrible customer service
Pros:Super friendly staff. Gave me an option to get a challenger RT instead of a Hyundai.
Pros:Convenient locations for pickup and dropoff.
Cons:Less trying to sell an upgrade. Accurate and/or full fuel at pickup. Cleanliness of windows. Wait time at dropoff.
Pros:Easy to get in and out of
Cons:The price I was told was 50 for the car and when I turned the car in it was 160. Thats a huge price difference!
8,8 Very Good
Pros:Quick and easy pickup and drop off.
Cons:Windshield washer fluid was low and ran out. They discounted for my inconvenience.
Pros:Reserved the rental months a head of time saving me quite a bit of money.
Cons:The charge that was put on hold on my account was an astronomical price compared to what I paid for the entire rental. I'm talking they put a hold on almost 4 times the amount of the entire rental.
Cons:Rent a medium class car, and receive a compact car very frustrating
8,0 Very Good
Pros:Was great for our need
Pros:The transaction was quick and easy with no hassle.
Cons:I have rented a car with my bank credit/debit card for the last 3 years...Unbeknownst to me they now require a major credit card which I didn't find out until I was at the counter. If this was disclosed prior I could have made other arrangements. Instead I was totally left on the day we were leaving without a car. I will never use Thrifty