Cons:They wouldn’t allow me to rent without a CC, even though I had a debit card available. No wiggle room and absolutely terrible service
Pros:Price was fair and they upgraded us when they ran out of the class of car I rented.
Cons:The rep asked for a 2nd phone number, home, spouse, parent etc, when I asked why, since I have never had any car company require a 2nd number, including enterprise, which I had just used the week prior, she stated that it was company policy and they can't rent to me without a 2nd number on file and that they wouldn't sell my info to outside companies. They only use the info to get a hold of me if they can not reach me on my cell do to lose or damage to my phone. What sense does that make? If my cell is lost or stolen, how will anyone be able to reach me? If I gave her my home number (which I do not have), and I am gone, who is suppose to answer and get a hold of me if no one is home, LOL. Her logic was so off. My biggest complaint about this policy is, why is a car company being so nosey? No one needs my mother or other family members phone numbers. I am 43 years old, I think I can handle my own car rental without someone else's phone number having to get involved. To top it off I had to wait 30 minutes for a car to be cleaned and it wasn't even very clean when we got it.
8,0 Very Good
Pros:No waiting, free upgrade, car was clean
Cons:High mileage 44k miles, also bluetooth would not stay connected to cell phone
Pros:Van was large enough for our family. Local rep got us a discount due to van not being clean when we picked it up. Unlimited mileage was a huge plus.
Cons:Local rep wasn't there when we went to pick up van. Had to wait almost an hour. Then the van wasn't clean. Had trash and crumbs all over the place. The body also had several dings and scratches. When we returned the van, same thing. Had to wait almost an hour for local rep to get back to the office. Overall, the process working with the local rep/office was ridiculous. But they did cut the price in half for the hassle.