1.9 HorribleAug 4 2021
Ryan in Evansville was amiable, attentive and helpful - super great guy!! But the pickup and return was a pain in the butt!! I'll be returning to Evansville for the next few years, but I won't use Hertz unless it has an airport presence.
10.0 ExcellentJul 23 2021
It was "crunch" time to drive 7 hours to Northern Ohio for a Funeral Showing and Burial. I told the Hertz Representatives while there, my problem. They WERE FAST in doing my Paperwork, and made SURE I understood the charges. I asked to fill the Van with my belongings and they said "SURE, we'll get this done, and you pack your stuff, the Van's fueled up, and all set." They were fast, professional, and QUICK understanding my need(s). THANKS Evansville Hertz, you were helpful AND amazing!!!! sincerely, David E. Fitzgerald
10.0 ExcellentJul 2 2019
Everything was good!
4.0 OkayMay 15 2018
rules of car rental included "no smoking"Rules of car rental were stressed upon check-in along with cleaning fees associated for smoking or pet in the car. My mother had just been hospitalized and I was in a hurry to begin my 310 mile trip. The car smelled rancid but I didn't have time to do anything else. I drove with windows cracked open and at times all windows all the way down. Very strong cigarette smoke permeated the car. Obviously it had not been cleaned enough after the last rental. Upon return of the car and discussion with Mgr, a discount of one day's rental was refunded. Cars that smell like that shouldn't be on your lot!!!
9.6 ExcellentFeb 20 2018
Great value and car.Too much time trying to upsell to different car and services. No time demo car features. We never did fully understand the cars sound system, had to pull owners manual for cruise control operation, lot of dash board info displays but did not take time to review owners manual to learn how to use. Brief demo of such functions would add value.
10.0 ExcellentDec 3 2017
Easy pick up and drop offNeeded more room but that was our fault
10.0 ExcellentOct 11 2017
Great car, nice people good timeI liked it all
10.0 ExcellentSep 18 2017
Very easy and polite.Car was ready and the staff was friendly.Nothing everything was fine.
9.2 ExcellentJul 24 2017
2017 Kia OptimaGas mileage was unbelievable...averaged 38 mpg for trip XM Radio was nice and will be missed! Comfortable, roomy trunk Car rode and drove well.Think the vehicle had been smoked in previously, had several times where I thought it smelled slightly, like cigarettes. Had a slight ant problem. About 5hrs into trip began noticing several small ants crawling in and out of dash. Once we arrived and car sat in hot Florida sun, we never saw anymore after that. Heat must have killed them, although I did put out some ant traps.
2.0 MediocreJun 21 2017
I was unable to pick up the car I had reserved for three months because of a policy that was not stated when I made the reservation. Allowed me to use a card to make the reservation and get the insurance then unable to use the same card to get car.