7.9 GoodJun 23 2021
the drop off was scheduled for 10pm. i got there and the place closed at 10pm. in the rental agreement it did not say the hours of operation. i was not able to return the car, and now my plans are all screwed up. otherwise it was a great experience. i am sorting out the aftermath now.
4.8 OkayMay 27 2019
They didn't have a car for me on the time or day that I need it. I prepaid for my rental 2 months in advance, when I arrived I had to wait 25 minutes before they told me they didn't have a car for me. My ride had already left and had to find another to get back. That night I had to pay for a taxi
10.0 ExcellentMar 10 2018
A Kia SoulThe pickup and drop-off were both easy to do and both people were very friendly.A Kia Soul is not similar to a Toyota Corolla. You can fit four people in it to travel but everybody would have to carry what they have in their pockets. Absolutely no trunk room. Makes no sense to rent for long trips unless there are only two people and they don't have a lot of stuff. It was comfortable to drive though.
6.0 GoodDec 11 2017
Expired tagsThe staff at locationI called after I noticed 2 hours into my drive and called and they said they won’t do anything for me and I have to figure it out on my own
2.0 MediocreSep 3 2017
Reservation not well coordinatednothingOnline reservation made a time commitment that brick and mortar couldn't fulfill. I ended up not renting the car and wasted about an hour on my vacation day.
10.0 ExcellentAug 15 2017
Roomy car, great customer service!The car was roomy, ready to go, and easy to drive. Drop-off outside of regular office hours was easy.They don't accept debit cards for payment, without putting a pretty big deposit on hold. I didn't know that, or would have brought a different card or cash.
8.0 ExcellentApr 20 2017
Do your homeworkFriendliness of the people who worked with us at the pickup locationDid not realize that this was not a location at or close to the airport. There was no shuttle service, so we had to find a way to get to and from ourselves.
2.0 MediocreMar 3 2017
DO NOT RENT FROM HERTZ!NothingThey did not honor my valid reservation, they did not rent me a car. They would not honor your price. I was told no cars were available when there were cars in the lot. It had nothing to do with me, they didn't want to honor your price.
8.4 ExcellentMar 1 2017
They called to confirm so glad they did this is how I found out that the car was in a different location than the airport for pick up. Their pick up and drop off was unbelievable fast.I thought I made reservations for pick up at the airport. I had to make last minute changes to the pick up location. I think I was mislead by the booking agent not Hertz
2.0 MediocreFeb 9 2017
I couldn't even rent the carI was told that the car rental insurance had to be under my personal insurance plan, not the one I paid got when I reserved the car. Then I was told I had to meet a certain credit score criteria, and if it was too low I would be unqualified from renting the car. Also, I had to fill out a form with a lot of personal information as if I was applying for a credit card. Asked me for my social, employment, living situation, etc.The whole situation didn't seem right to me so I'm glad I ended up not paying for this.