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2 locations in Hayes
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Reviews
6,0 Okay
Mar 2020
Pros:
Couldn't tell you, had to cancel our trip due to the coronavirus. I did get a refund nice and easily that was convenient.2,0 Poor
Jan 2020
Cons:
They are a corrupt business that rip off customers, just see news articles online (e.g false damage claims, not honoring rates). Because they appear on Kayak they also damage Kayak’s brand too).2,8 Poor
Jan 2020
Cons:
They say free shuttle but you have have to pay for tickets both ways and email them receipt when you get home to get reimbursed( as far as I’m concerned that’s not free). Car exterior was very dirty on pickup and they require you to go out alone and look for additional damage on a dirty car to see if you can find something they missed. Standard legally required insurance was not included in price of car through booking site( or that’s what they said when I got there). Overall it felt like a dirty slimy operation that is designed to rip people off every chance they get. Every body re ting there was angry and seemed to feel the same way. Staff was for most part indifferent to the negativity by the customers and you can tell they just deal with it all day due to the companies for policies. Definitely worth layyng a little extra to go with a sta and brand such as enterprise or Alamo etc....6,8 Okay
Oct 2019
Pros:
We were surprised at the extra costs at the point of sale from when we did the online booking. The staff were very helpful in giving us options and a better deal though.Cons:
They need to advertise the extra costs beyond what is quoted online. There were two other customers just while we were there very angry with the rise in quote.4,0 Mediocre
Sep 2019
Cons:
They were grilling me for a small scratch on the car. Luckily I had a picture showing the scratch existed before I picked the car. Lot of hidden charges almost double the amount.2,8 Poor
Apr 2019
Pros:
Nothing at allCons:
Rude staff Hidden extras Ridiculous deposits required unless you paid more hidden extra fees. If it seems too cheap to be true, it probably is. Dirty car Not given the car class that was booked Queues queues queues Requirement for so many forms of ID Make sure you read ALL the T’s & C’s.One location in Hayes
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Reviews
2,8 Poor
Mar 2020
Pros:
Very confusing process. Ended up paying triple of what I thought I was going to. I would suggest a more reputable brand. Might cost more on paper but not worth the headache of this rental experience.Cons:
Shuttle to the car park. Clear terms and conditions.3,6 Poor
Feb 2020
Cons:
The car I requested was not available, the insurance I prepaid I was told was not god enough. I had to pay an extra 350GBP on pick up6,8 Okay
Sep 2019
Pros:
Clean new car.Cons:
More information about the true costs incurred with the rental (e.g. insurance, milage).2,0 Poor
Jul 2019
Pros:
Bad customer serviceCons:
Better communication2,0 Poor
Jul 2019
Pros:
The drop off was fast.Cons:
I had a reservation for a car which the sales staff completely ignored to start a new transaction. They proceeded to ignore pricing to push their insurance plan, and basically wouldn't let you leave until you had purchased it. I literally told them what I thought they were doing was a scam.3,6 Poor
Jul 2019
Pros:
Terrible pickup and dropoff. Hidden feesOne location in Hayes
One location in Hayes
2 locations in Hayes
One location in Hayes
One location in Hayes
One location in Hayes
One location in Hayes
Most popular car type | Compact |
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