Pros:I've rented from Budget before and the staff has always been above par.
Cons:You took my reservation and didn't have a car. Stop doing that. It cost me extra $$ and time.
Pros:Friendly staff. Pick up and drop were short and simple.
Pros:Key drop since office didn’t open until 1 on Sundays.
Pros:the Camry was nice and got great mileage.
Cons:The car had a bad smoke smell. The drop off took an hour because the agent wrote the wrong millage down so I had to go into the airport and wait in line to drop the car off. It sucked.
8,0 Very Good
Pros:Staff at pick-up was friendly and helpful. No staff present at drop-off.
Cons:Expensive to add another driver.....
Pros:Online was easy to use and book. This was the ONLY positive part of the experience.
Cons:Counter clerk was rude. once we got there to wrap my car he informed us that I had to have a credit card that my cash was no good. He was very rude and really need some customer service skills in dealing with people. It needs to state when you order your car that they do not except debit cards or cash. Not everyone has a credit card. There is a family behind us that also only had a debit card and cash.
Pros:car and people were great thankyou
Pros:Got the car I desired. Clean and worked perfectly
Cons:Its company policy to immediately charge credit card for #200 at start of rental. I;m sure it takes more than immediately to get money back. So did not like the deposit policy
Pros:Access to lot, ease of process
Pros:small airport made pick up easy
Cons:there are hidden fees when using third party booking websites. cost another $89 for car, very disappointed about that
Pros:There was a shortage of vehicles but Pat went out of his way to help me get the car I needed. I was five hours from home and my car broke down so I was desperate for transportation to make the long drive home with three kids. I appreciate his effort to find scar for me.
Cons:Not enough cars to meet the demand.
Pros:The Car was not available and I lost a lot of money and time due to the car not being there as arranged. It messed up all my travel plans and I had to scramble to make my flights and find a hotel as I moved out of my apartment that day. Terrible terrible terrible,,
Cons:There should be a law against not having the car there. Staff said a reservation does not mean you will get the car. Obviously, they sold my car to a higher bidder
Cons:Small airport and no one there except me and I was there at 7:45 am. Alamo did not open until 8. Other car rentals checked in customers before 8 while my agent took a smoke break. No a deal breaker but certainly not promoting customer service
Cons:Never made it to New Bern Alamo
Pros:The Ford Edge was a comfortable car.
Cons:Alamo insurance seems a scan. We took a plan when we booked but learned at the desk that it was no better than our credit card coverage. So the agent tried to sell us a more expensive plan available only at the time of rental.
Cons:It was a truck. I didn't plan on a truck. Also it was $45 when I got to the counter and it was supposed to be $20!
Pros:I was running a couple hours late to pick up my rental car, and when I got there they didn't have the small car I had reserved for the weekend. However, the woman at the counter worked with me to find a car that I wanted, and I only had to wait a short time for them to clean the car for me and I was on my way! Alamo was running a great deal and the price could not have been better. The car was clean and in good working condition. Good customer service. Thanks Alamo!
Cons:They might have had any vehicles to rent, but they didn't, they Were closed for business Sat and Sun. WTF! They couldn't have been more vague re: availability etc. Bunch of non-proff hicks.
Pros:Car was clean in good shape and ready to go
Cons:I had reserved a full size car when I got there I was told I was getting a free upgrade to a Jeep only problem is I was going to travel 5 hours on the interstate. When I asked about turning down the upgrade she said it's the only car we have left. But when I went out to get the Jeep the parking spots were full.
Cons:Never got to rent car because I had to have credit card to rent, even after using debit card to reserve.
Cons:When I got there I was told that they did not have a vehicle available and they did not offer any additional options for me to get a vehicle. I was forced to go to another location to rent a vehicle. Enterprise has horrible service.
Cons:Unmanned desk. Not answering phone. Assisted by the Alamo attendant.
Cons:Did not have the vehicle that I requested. Had to rent from another agency.