Pick-up location | Grosse Pointe |
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Car types | |
Hire locations | 0 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
4 locations in Grosse Pointe
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Reviews
7,6 Good
Oct 2020
Pros:
The staff was helpful.Cons:
The size of the car was smaller than what I reserved and the car was damaged when I picked it up.10,0 Wonderful
Aug 2020
Pros:
We decided to stay an extra day and they were so accommodating.3,6 Poor
Jul 2020
Cons:
I already explained this - I booked the rental car with a flight to DTW, and instead they gave me a car at the downtown detroit location. They said I could actually rent from the airport location if I would simply pay double the amount that was quoted. I ended up walking to another rental company.4,4 Mediocre
Jul 2020
Pros:
staff was courteousCons:
I rented the car and selected "DTW" as the location. When I arrived they said I had actually booked the car at the downtown location. They said that they could give me the same car but for double the price. Since I had a one-year-old with me (and the rest of the family) I couldn't take an Uber, so I ended up walking to another car rental company and renting for them. The overall cost was ~$200 higher, though cheaper than what Enterprise offered. It should be made much clearer to people that when they book a flight to Detroit, the rental car should be at the airport location only.10,0 Wonderful
Jun 2019
Pros:
The staff was great and got me going very quickly!Cons:
Intermediate cars are a lot smaller than I thought. But the trip was good, went for inexpensive got inexpensive. Car was almost new and reliable.7,2 Good
Nov 2018
Pros:
The customer service was great during pickup. I accidentally went to the wrong location to pick up. Brooke at the DTW airport location was very helpful. Once I got to the correct location - customer service there was great as well.Cons:
The car smelled of marijuana, I didn’t notice it until I had already left the pickup location because they brought the car to me with the windows down. I don’t think it had been cleaned very well because there were candy wrappers in the glove compartment and splatters of something on the passenger side door.2 locations in Grosse Pointe
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2,0 Poor
Sep 2020
Pros:
The rental car itself was ok.Cons:
Kayak booked my reservation 30 minutes away from the airport. When this was determined by the staff at Hertz Detroit airport, they were unwilling to help arrive at a solution. I had to leave the Hertz area and book through Thrifty/Dollar in order to obtain a rental car. Additionally, the area where I needed to work with the Hertz Detroit airport representative was in a closed in space, making me less comfortable during COVID.2,0 Poor
Mar 2020
Pros:
They promised I didn't get charged, they didn't have my carCons:
They still charged me and now my account is overdrawn2,0 Poor
Dec 2020
Cons:
Car wasn't properly cleaned10,0 Wonderful
Jun 2019
Cons:
Good sevice no problems from pick up to drop off10,0 Wonderful
May 2019
Pros:
Rental specialist Marquis, was polite, professional, overall he was one of the best I have seen in a long time.Cons:
I had a great rental experience, to start my vacation my drive was hassle free. my trip was wonderful, my return of the car was hassle free too. Oh yeah Hertz even provided a Lyft ride to get me home.2,0 Poor
Sep 2018
Pros:
They found another facility for me to rent from.Cons:
I booked the car 4 or 5 hours before pick up and was never given any notice that they may not have a vehicle to rent. Then I had to drive across town in rush hour traffic to try to get to another hertz before they closed. I made it with only 2 minutes to spare.One location in Grosse Pointe
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2,0 Poor
Nov 2018
Cons:
I made a reservation a week in advance, but the car wasn't there when I showed up because someone else extended their rental, and they had no other sedans at all! Had to go with a different company and pay more.5,6 Fair
Jun 2018
Pros:
Staff was great, helpfulCons:
I was surprised to find no rental counter at Windsor station, just a video kiosk marked Discount (not even Eurocar). After calling, it took 20 minutes for an agent to arrive to pick us up and drive us another 20 minutes to the rental counter, where we took another 20 minutes to finally get the car and be on our way. That was nowhere advertised or stated, so it came as a surprise. As a minimum, I would suggest their confirmation email ask us to call 15 minutes before arriving so the shuttle can be there. Or they could monitor the train arrival times and just be there when our train arrives. Then you need to drop the car to the rental office over an hour before the train. Something to keep in mind.6,0 Okay
Feb 2018
Pros:
Friendly staff willing to help and provide the best that organization has to offer.Cons:
Poorly maintained fleet of cars by the associates of Europcar Car Rentals i.e. Discount Car & Truck Rentals. Inability to appreciate the time of customer. Misleading the customer of the location of rental facility.2,0 Poor
Apr 2017
Cons:
There is no car rental booth at this location. Only a little metal kiosk that connects you by phone to Discount. There is only a train station. It's not Europcar but Discount Auto carrying on business as Europcar. No Europcar signs.When you call the number on the reservation Discount operator answers the phone. She had no idea what to do or what was going on. Shame on you for allowing this to happen. I ended up borrowing a car from a friend. Otherwise I would have been stuckOne location in Grosse Pointe
One location in Grosse Pointe
One location in Grosse Pointe
Most popular car type | Full-size |
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