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Cons:The car reeked of cigarettes and there were no others
Pros:Liked the car, and staff in Salem were nice. Easy key drop, after office hours, drop off in Noblesville.
Cons:Everything was good
Pros:The car was clean, new, and the reps at the location were friendly and helpful. Answered all my questions.
Cons:At my initial pick-up the branch was empty, doors unlocked, no one inside, no cars in the lot. Another customer was there for a similar pick-up time. When I went inside the branch the alarm went off and the police showed up. Phone Customer Service was eventually able to schedule me for a pick-up the next day, and thankfully I didn't need the car until then, but it did waste a few hours of my day and cause a lot of frustration. The pick-up on the following day was much smoother, the reps were quick and friendly. Probably just a freak occurrence, but still annoying. Still have no idea why no one was at the first branch at the original pick-up time.
Pros:The staff was very organized, helpful, and efficient. Daniel Joyner (Danvers, MA) was a pleasure to work with. He had the van ready to go when I arrived. We did a quick review of the vehicle and he showed me how all controls worked. I really liked the electronic pad used to initial and sign the agreement - very easy & efficient.
Cons:I would have liked the gas tank to be full when I picked up the van. I do not like picking up a vehicle with the tank half empty.... When I am racing to my destination on a long drive, having to stop to get gas is a dissatisfier.
Pros:Staff didn’t have (anything remotely like) the type of car I requested available, but let me change midweek when a smaller car became available. Staff very friendly and helpful.
Cons:Try harder to give Newburyport branch the inventory they need!
Pros:David at Danvers was great!!
Cons:Dropping off at Revere was hard to get to but the people were very nice!
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8,0 Very Good
Pros:Location. The staff at pick up was nice!
Cons:The car interior was filthy. Gas tank was empty, Had to fill up immediately
Cons:Good thing i did not have to use the windshield wipers. The window cleaner they used left a film on the windshield. It was very dangerous. I did not have to fight a wet road and spray thank God. I told them about it.
Pros:The car was very good. Powerful and new.
Cons:It didn't feel squeaky clean, like alot of other rental cars have. It didn't smell, but had a warm dankness, as though it had been sitting in a hot location not totally clean inside.
8,8 Very Good
Pros:Staff was great and drop off simple
Cons:Interior windshield was pretty dirty Made it tough to see out of until I cleaned it.